All reviews

Rating Breakdown

  • 5
    98% (725 ratings)
  • 4
    1% (7 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (5 ratings)

Reviews with Text

  • 96% (710)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 7, 2026

durra helped he understand everything about the dashboard and how to use true profit in the most accurate way

Using app

About 14 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello Velenturo store admin, Thank you so much for your kind words! We're glad to know about your positive experience with our app. We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app Best regards, Durra TrueProfit Support Team

5 / 5 Share

March 12, 2026

I received excellent support from Vani. She helped me a lot — outstanding service.

Store

Virella

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello Virella store admin, Thank you so much for your kind words! We're thrilled about your positive experience. We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here. https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/ If you have any further questions, please contact us via live chat or at [email protected]. Best regards, Lewis True Profit

5 / 5 Share

Jan. 5, 2026

trotz später uhrzeit, und vorerst der hilfe mit der KI habe ich im anschluss persönliche unterstützung bekommen die sehr kompetent und hilfreich war. die app an sich ist super leicht zu bedienen und benutzerfreundlich und es wird alles wichtige beachtet! nur zu empfehlen!

Store

Lunavo

Using app

About 1 month

Total reviews

9

Average rating

5.0

Developer Reply

Hello Lunavo store admin, We appreciate your lovely feedback! It's truly great to know about your positive experience with our app so far. By the way, we also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules Best regards, Lewis TrueProfit Support Team

5 / 5 Share

Jan. 2, 2026

Vani provided outstanding support and was incredibly helpful with my issue. She explained everything clearly, took the time to make sure I understood the solution, and followed up to ensure everything was set correctly. A great experience with TrueProfit support — thank you, Vani!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Hello Jewelry Seven store admin, Thank you so much for your kind words! We're glad to know about your positive experience with our app. We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app Best regards, Vani TrueProfit Support Team

5 / 5 Share

Dec. 31, 2025

I was honestly about to cancel my plan and delete the app, but Grace helped me fix everything. It’s really rare to find support this kind, fast, and patient. She’s the best!

Store

Lablii

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello Lablii store admin, Thank you so much for your kind words! We're glad to know about your positive experience with our app. We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app Best regards, Grace TrueProfit Support Team

5 / 5 Share

Dec. 30, 2025

Great app - its an essential! Vani from the team support was verry helpful!

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello Athletaic store admin, Thank you so much for your kind words! We're glad to know about your positive experience with our app. We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app Best regards, Vani TrueProfit Support Team

5 / 5 Share

Dec. 29, 2025

excellente aide en ligne, précise et complète via le tchat. Les fonctionnalités sont suffisantes. Je recommande vivement.

Using app

About 1 hour

Total reviews

11

Average rating

4.7

Developer Reply

Hello La Sélection du Pro store admin, Thank you so much for your kind words! We're glad to know about your positive experience with our app. We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app Best regards, Durra TrueProfit Support Team

5 / 5 Share

Jan. 26, 2026

Atención al cliente de 10, Grace me ayudo mucho a resolver varías dudas muy rápido y la aplicación funciona muy bien

Store

Sélion

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello Sélion store admin, We appreciate your lovely feedback! It's truly great to know about your positive experience with our app so far. By the way, we also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules Best regards, Grace TrueProfit Support Team

5 / 5 Share

Dec. 26, 2025

beautiful app , it gives a live results and support specially Grace she is the best !

Store

ZEO US

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello ZEO US store admin, Thank you so much for your kind words! We're thrilled about your positive experience. We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here. https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/ If you have any further questions, please contact us via live chat or at [email protected]. Best regards, Grace True Profit

5 / 5 Share

Dec. 25, 2025

El chico de soporte Grace es ejemplar, 10 de 10

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hello DABR Studio store admin, Thank you so much for your kind words! We're glad to know about your positive experience with our app. We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app Best regards, Grace TrueProfit Support Team

4 / 5 Share

Dec. 23, 2025

I personally think the app is overpriced for what it offers. The integration with Shopify is great but if you have a decent amount of expenses outside of Shopify you have to enter all of those manually. There is no integration with Quick Books or a way to bulk import expenses. That said they do have great customer service and are very responsive and helpful. Vani and Gabriel specifically have been great.

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

Hello JAMIE ANNE Thank you so much for taking the time to share such detailed feedback. You’re absolutely right that entering non-Shopify expenses manually can be time-consuming, and we understand how helpful integrations like QuickBooks or bulk import would be. This feedback has been noted and shared with our product team as we continue improving the app. We’re also very happy to hear that you had a great experience with our customer support. Thanks again for using the app and for helping us get better. Best regards, Harper TrueProfit Team

5 / 5 Share

Dec. 23, 2025

Vani was very efficient and helpful in addressing my concern. I got my COGS re-checked promtly! The only wish I have the app to be cheaper when it comes to $200/month

Using app

19 days

Total reviews

3

Average rating

3.7

Developer Reply

Hello Koala Gear store admin, Thank you again for your kind words — I’m really glad to hear that you're enjoying your experience with TrueProfit! I also wanted to introduce a powerful new feature you might find helpful: You can now use Product Analytics to track the performance of each individual product in your store. This feature gives you detailed insights into revenue, cost, profit, ROAS, and more — all broken down by product. It’s a great way to identify top performers, spot underperforming items, and make smarter business decisions. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11330258-product-analytics-overview Best regards, Vani TrueProfit Support Team

5 / 5 Share

Dec. 23, 2025

Vani was very helpful and showed me everything I need to know to work out my costs properly.

Store

VitaliQ

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello VitaliQ store admin, Thank you so much for your kind words! We're glad to know about your positive experience with our app. We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app Best regards, Vani TrueProfit Support Team

5 / 5 Share

Dec. 22, 2025

Great app. Highly recommend. Excellent customer support!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello Burleigh & Co. store admin, Thank you so much for your kind words! We're thrilled about your positive experience. We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here. https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/ If you have any further questions, please contact us via live chat or at [email protected]. Best regards, Grace True Profit

5 / 5 Share

Dec. 21, 2025

I was a bit confused on how to setup my bundles cost of goods as it was a bit tricky navigating the app but Durra was very helpful in doing this for me, durra invited me to a google meeting and took me step by step on how to input all my cost of goods accurately and correctly and it was a lot simpler than i thought thanks to her help, durra was very nice and kind and very helping, great customer service.

Using app

About 20 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hello Lumi Beam store admin, Thank you so much for your kind words! We’re thrilled to hear about your positive experience with TrueProfit. We also wanted to let you know about helpful feature: Transaction Fee Sync. This automatically pulls transaction fees directly from Shopify Payments and PayPal, giving you more precise profit calculations without the need for manual updates. You can learn more about how to set it up here: https://helpdesk.trueprofit.io/en/articles/11325244-set-up-transaction-fees Best regards, Durra TrueProfit Support Team

5 / 5 Share

Dec. 19, 2025

10/10 experience, app works great and customer support is excellent.

Store

Lorene

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello Lorene store admin, Thank you so much for your kind words! We’re thrilled to hear about your positive experience with TrueProfit. We also wanted to let you know about helpful feature: Transaction Fee Sync. This automatically pulls transaction fees directly from Shopify Payments and PayPal, giving you more precise profit calculations without the need for manual updates. You can learn more about how to set it up here: https://helpdesk.trueprofit.io/en/articles/11325244-set-up-transaction-fees Best regards, Vani TrueProfit Support Team

5 / 5 Share

Dec. 19, 2025

Amazing app, loads of useful analytic features, Vani from the customer support team is spot on and super helpful

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello Sis What's The Tee store admin, Thank you so much for your kind words! We're glad to know about your positive experience with our app. We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data and making quick decisions on the business plans. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app Best regards, Vani TrueProfit Support Team

5 / 5 Share

Dec. 19, 2025

grace helped me out and she was perfect and patient with me helped me and walked me through everything thank you

Store

COREX

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello COREX store admin, We appreciate your lovely feedback! It's truly great to know about your positive experience with our app so far. By the way, we also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules Best regards, Grace TrueProfit Support Team

5 / 5 Share

Dec. 18, 2025

Great team here. Vani was very helpful in resolving my problem. Looking forward to working with these guys for a long time.

Store

Whisko

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Hello Whisko store admin, We appreciate your lovely feedback! It's truly great to know about your positive experience with our app so far. By the way, we also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules Best regards, Vani TrueProfit Support Team

5 / 5 Share

Dec. 18, 2025

Amazing app and support and thanks to "Durra" for the help !

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hello DevilFashion Official store admin, Thank you so much for your kind words! We're glad to know about your positive experience with our app. We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app Best regards, Durra TrueProfit Support Team