![Trunk ‑ Stock Sync & Bundling for Shopify](https://cdn.shopify.com/app-store/listing_images/20090637c57580edec17780cde9e9450/icon/CO37rML0lu8CEAE=.png)
Trunk ‑ Stock Sync & Bundling
Keep inventory synced in real-time across everywhere you sell
Rating
4.9
feedback
493
chart
#1,270
All reviews
Rating Breakdown
Nov. 16, 2023
AVOID, AVOID, AVOID! We made the switch to Trunk this month and within 2 weeks the system has COMPLETELY CRASHED, leaving no stock link with any of our platforms so with every sale our stock solution is TRASHED. I have tried contacting Trunk but have RECEIVED NO RESPONSE - There is no backup, and no proper support and as such, it is far too much of a risk to use this service.
We're really sorry about the trouble you had. It looks like we've been in communication and have extended your trial to give you more time with the service. Please let us know how it goes.
April 9, 2023
When I first installed this app, it seemed to work great and it would be perfect for what we needed. Is it too good to be true? Then the problems came. I updated inventory on a product and then it would revert to restocked. I thought maybe I did something wrong so I fixed it. I then added stock for a different product and a customer asked me if it had sold out. It had not (had they not asked I would not have known this was happening!). So I look and all the items that I had updated with new inventory were not synced up. The problems first came to my attention on a Wednesday when I thought I had did something wrong. Who knows how long it actually started before that. I contacted Trunk Thursday and again Friday. They got back to me Friday evening saying that there was something wrong on Etsy's end. Except how could that be because Shopify was also coming in incorrect. I had provided screenshots. Either way, there seems to be no urgency. The entire weekend we're losing sales because items are showing out of stock and then we are receiving orders for items that are out of stock and I have to cancel orders. In all, we have 5 days (that I know of) where this app is not working properly. What a nightmare. I LOVE the idea of the app if it worked the way it was suppose to. I am disappointed that an issue that starts on a Wednesday is not even resolved by Sunday (and is still unresolved as I write this). For this reason, I can not confidently recommend this app.
We're really sorry about the issues you were having – we should've also done better on the communication front. We pushed a few fixes already that's addressed some of the problems you were seeing and so far it seems like things should now be back in working order. Please let us know how it's going now as we've been following up on this via email, thanks.