Trustify: Testimonial Reviews
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Rating
4.9
feedback
381
chart
#518
All reviews
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March 7, 2024
This was such a big improvement over our previous review app. Customizing the app to match the theme of our store was easy and the customer service is the best!! Joyce helped me sort out some issues and was very nice.
This was such a big improvement over our previous review app. Customizing the app to match the theme of our store was easy and the customer service is the best!! Joyce helped me sort out some issues and was very nice.
Nov. 21, 2024
Sad Update: After months of paying $9 pcm for the app they changed the feature set - moving features we were using in our plan to a higher paid tier with no notice or reasoning. So features we were using on our live store stopped working overnight unless we increased our monthly payments to the next tier. This just feels like extortion and is probably a breach of contract, certainly unethical. Despite all the positives at the outset, I have had to change my review and am looking for another supplier. Update: I'd given them 5 stars anyway because the app works great but I have since asked if they could change the way they output structured data from the app (nothing wrong with the app, just something that worked better with my store). They had it done and sorted in a day. Incredible customer service. ---------------------------- Great app. Was up and running very quickly, plenty of options to customise the look of the reviews as well as content and layout of review request emails etc. The app also provides structured data which supports review snippets in google - this works out of the box. If importing reviews from Amazon then the limit will be 100 - this is an Amazon restriction not the app - I used a .csv upload instead of the auto import and it worked great - the template provided is super easy to use. The support is also very responsive and friendly and the pricing plans seem to be good value for money. We've only been set up with the app for a couple of days, but we're impressed and its working well for our store.
Hi there, I'm truly sorry to hear about the recent changes you've experienced with our app and the frustration it has caused your live store. We understand how critical these features are to your operations, and we apologize for not communicating the updates and pricing changes proactively. The adjustments to our pricing plans were made to enhance the appโs performance and introduce new features that we believe will provide greater value in the long run. However, we recognize that these changes have impacted your current setup, and for that, we sincerely apologize. We value your feedback and your business. Our team has reached out to you for further assistance regarding your issue. Weโre committed to finding a way to support your needs and regain your trust. Thank you for bringing this to our attention and for the positive experiences you had with us initially. We hope to have the opportunity to serve you better in the future. Best regards, Kaylee from Trustify team
March 6, 2024
I was having a difficult time adjusting where I wanted the review box to be on specific pages. I reached out for assistance on chat and was quickly answered and they assisted me promptly. Great customer service.
๐ We appreciate your feedback! ๐ It's fantastic to hear that our customer service team was quick to respond and assisted you promptly with adjusting the review box placement. ๐ Your satisfaction is our priority, and we're always here to help make your experience seamless! ๐ฌ๐ ๏ธ #CustomerFirst #PromptAssistance #HappyToHelp ๐โจ
Nov. 25, 2024
It's a great app there are 3 things that I really like 1. Very clean and easy-to-understand UX for admin. 2. There is a beautiful UI on the front-end page. 3. Great customer service, Grace gave me a great experience helping and really helpful and efficient๏ผEspecially Camโs customer response is very kind and professional!
๐ We're delighted to hear your positive feedback! ๐ Your satisfaction is our priority, and we're always working to enhance your experience. Stay tuned for more exciting options and features to make our app even better! ๐โจ Thank you for being part of our journey! ๐ #MoreOptionsComingSoon #AppEnhancements #CustomerFeedback ๐๐ ๏ธ
March 6, 2024
Top Reviews App for Shopify
๐ Wow, thank you for the glowing review! ๐ We're thrilled to hear that our Shopify Reviews App from Omega is making a positive impact on your store. โญ Your satisfaction is our priority, and we're here to help your business shine with authentic and reliable reviews. ๐โจ #HappyCustomer #ShopifySuccess #OmegaReviews ๐
March 6, 2024
These guys are great. The App does exactly what I want and their support is quick and awesome.
๐ Thank you so much for your kind words! We're thrilled to hear that Trustify app by Omega is meeting your expectations. ๐ Our team is always here to provide quick and awesome support. If you have any more feedback or questions, feel free to reach out! ๐ค #HappyCustomer #TrustifyMagic โจ
March 3, 2024
So far, the app has worked out well. I was able to configure most things but needed support because my theme code needed to be embedded manually. Support helped within a couple of minutes and got things up and running.
We're delighted to hear that the app has been working well for you! ๐ It's great that you were able to configure most things on your own. We're also glad our support team could assist you promptly when you need help with manual theme code embedding. If you have any more questions or need further assistance, feel free to reach out. Here's to continued success with the app! ๐๐
Feb. 28, 2024
Joyce was great she helped with all my questions and provided great customer service.
๐ Thank you for your kind words! ๐ We're thrilled to hear that Joyce provided you with great customer service and addressed all your questions. ๐ฌ Our team takes pride in delivering excellent support, and we're delighted that you had a positive experience. If you ever have more questions or need assistance, Joyce and the rest of our team are here for you! ๐๐ #GreatCustomerService #HelpfulTeam #CustomerSatisfaction ๐
Feb. 28, 2024
Excellent technical support. The software does what is has to do. Greate when combined with Etsy Reviews Exporter and Esty Email Extractor chrome plugins. Highly recommended. The software lacks the ability to assign reviews to products after the file has been uploaded. a new upload will be required. I think a more user friendly interface is highly needed.
๐ Thank you for your feedback! ๐ We're delighted to hear that you've had an excellent experience with our technical support and that the software meets your expectations. ๐ ๏ธ Your suggestion about improving the user interface and the ability to assign reviews more flexibly is valuable feedback, and we appreciate it. ๐ค We're constantly working on enhancing our features, and your insights help us make the user experience even better. If you have more suggestions or need further assistance, feel free to reach out. Thank you for recommending us! ๐๐ #ExcellentSupport #UserFeedback #ContinuousImprovement ๐
Feb. 28, 2024
great customer service, Vincent was very helpful in answering my concerns
๐ Thank you for sharing your positive experience! ๐ We're thrilled to hear that you received great customer service, and that Vincent was exceptionally helpful in addressing your concerns. ๐ If you ever have more questions or need assistance, don't hesitate to reach out. We appreciate your support! ๐๐ #CustomerServiceExcellence #HelpfulTeam #CustomerSatisfaction ๐
Feb. 28, 2024
N'hรฉsitez pas ร l'utiliser, totalement gratuite, simple ร utiliser, avec un sav trรจs rรฉactif, merci !
๐ Merci beaucoup pour votre avis positif ! ๐ Nous sommes ravis d'apprendre que vous trouvez notre application totalement gratuite, facile ร utiliser, et que notre service aprรจs-vente est rรฉactif. ๐ N'hรฉsitez surtout pas ร continuer ร l'utiliser et ร nous faire part de vos retours. Merci ร vous ! ๐๐ #Gratuit #Facile #ServiceClientRรฉactif #Merci ๐
Feb. 28, 2024
Great free app for reviews. Was able to import Amazon reviews and Judge.me reviews easily. Really fast and great customer service also.
๐ Thank you for your fantastic review! ๐ We're delighted to hear that you found our app user-friendly and appreciated its seamless integration. ๐ Our team takes pride in providing fast and efficient service, and we're thrilled that you had a great experience with our customer service. ๐ If you have any more feedback or need assistance, feel free to reach out. Happy reviewing! ๐ #UserFriendly #EfficientService #HappyCustomer ๐๐
Feb. 27, 2024
This is hands down the best customer service experience I have had with a Shopify app dev team. This team understands customer service. This is a free app, y'all! AND they went out of their way to customize it for my store. FOR FREE. I cannot recommend Omega enough. Intuitive, responsive, personable. So grateful for your help!
๐ Wow, thank you for the glowing review! ๐ We're honored to be considered the best customer service experience for a Shopify app. ๐๏ธ๐ผ It's fantastic to hear that you appreciate our team's dedication to customer service. Going the extra mile to customize the app for your store is our pleasure! ๐จ๐ง We're thrilled you find Omega intuitive, responsive, and personable. Your recommendation means a lot to us! If you ever need further assistance, feel free to reach out. We're here to help! ๐๐ #BestCustomerService #OmegaApp #Grateful ๐๐
Feb. 26, 2024
App looks fantastic and works really well. I had some questions and Tracy was knowledgable, polite and helped solve my issue quickly. Very nice experience overall.
We're over the moon to hear that you find our app fantastic and it's working seamlessly for you! ๐ Big kudos to Tracy for providing knowledgeable and polite assistance โ we're lucky to have her on our team. If you ever have more questions or need help, don't hesitate to reach out. Wishing you continued success with our app! ๐๐ #FantasticExperience #TopNotchSupport
Feb. 26, 2024
Tried a couple of review app and found this one to be everything I need for a review app. Support is super fast and helpful, too! Will definitely keep using it.
We're delighted to be your review app of choice! ๐ It's fantastic to hear that our features align perfectly with your needs. And a big shoutout to our support team for being super fast and helpful! ๐๐ฌ We're thrilled to have you on board and look forward to providing continued excellent service. ๐ #HappyReviewing #CustomerApproved
Feb. 25, 2024
๐ Thank you for the stellar rating! We're delighted to have earned your 5-star review. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Your support means the world to us! ๐ #FiveStarFeeling #GratefulCustomer
Feb. 23, 2024
Tres pratique et facile d'utilisation, mais le plus important a noter c'est le support tres reactif et competent.
Nous sommes ravis d'apprendre que vous trouvez Trustify trรจs pratique et facile ร utiliser! ๐ Un grand merci pour vos gentils mots sur notre support, nous sommes heureux de savoir qu'il est rรฉactif et compรฉtent. Si vous avez d'autres commentaires ou si vous avez besoin d'aide, n'hรฉsitez pas ร nous le faire savoir. Nous sommes lร pour vous assister! ๐๐ #FacileรUtiliser #SupportRรฉactif ๐๐ผ
Feb. 23, 2024
Molto veloci
Using app
About 20 hours
Total reviews
1
Average rating
5.0
Siamo felici di sapere che siamo stati molto veloci! ๐ Se hai ulteriori domande o hai bisogno di assistenza, siamo qui per aiutarti. Grazie per il feedback positivo! ๐๐ #Velocitร #AssistenzaEfficiente ๐๐จ
Feb. 22, 2024
Very quick and efficient customer service! I got this app installed in less than 5 minutes. Support was so quick and nice. Highly recommended!!!!
That's lightning speed! โก๏ธ We're thrilled to hear our customer service team could assist you swiftly and efficiently. ๐ Installing the app in less than 5 minutes? Now, that's what we call a record! ๐๐จ Thanks a bunch for the high recommendation! ๐ If you ever need more help or have questions, we're here for you. Happy using! ๐๐ #CustomerServiceWin ๐๐ ๏ธ
Feb. 22, 2024
The whole team supports wherever it can and the app works 100% fine! a must have for every shopify shop owner!!!
Woohoo! ๐ We're thrilled to know the whole team has your back, and that the app is rocking it for your Shopify store! ๐ฏ๐๏ธ Thanks a million for the awesome shoutout! ๐ If you ever need more support or have questions, we're just a message away. Keep shining! โจ #ShopifySuccess ๐