Tuneboom
Effortlessly sell and manage your music and audio content.
Rating
2.4
feedback
19
chart
#5,012
All reviews
Rating Breakdown
Review RSS Feed
Sept. 19, 2024
Pretty good for selling beats, However, the preview track doesn't work, and nothing for quantity on the item. For example, when putting up a track, It doesn't have anything quantity options and leaves people wondering on their own.
March 27, 2024
I LEFT BEAT STRARS TO CHECK OUT THIS APP I LIKED THAT THEY ALLOWED YOU TO SELL BEATS WITH DIFFERENT LICENSES AND JUMPED OUT THERE RIGHT AWAY AND BOUGHT THE PRO PLAN. THINKING BECAUSE THIS IS THE TOP PLAN I SHOULD GET ALL FEATURES AS SOON AS I UPLOADED MORE THAN TWO BEATS MY BEATS STOPPED PLAYING ON MY STORE. PLUS THERES NO MENU FOR CUSTOMERS STO JUAT PLAY ALL SONGS ON A LIST. PERSONALLY THE IDEA IS DOPE BUT THE EXECUTION IS TRASH. ALREADY TOLD MY CUSTOMERS TO CHECK IT OUT AND NOW ALL I GET IS HOW DO I LISTEN TO THE BEATS! WHO WANTS TO GO TO A BEAT SITE JUST TO SEE THE COST OF BEATS BUT NOT HEAR IT!!! THE MEDIA PLAYER SHOULD BE THE MOST IMPORTANT THING ON HERE THAT WORKS AND I HAVEN'T HEARD MY BEATS SINCE I UPLOADED THEM!
Jan. 28, 2024
Actually terrible. Insanely slow response times, poor customer service. They don't even care to update the plugin ever. No collab support.. because what musician collabs with others, right? Not too mention it costs twice as much as Beatstars, and it's twice as bad as beatsars. It's clear that they just don't don't actually make or sell music because this is just a sham. Can't even upload my zip files because they're too big so im FORCED to upgrade. Sickening. Penny pinching company overcharging for services that barely work. Thanks a ton.
Thank you for sharing your concerns about our Shopify app. I'm genuinely sorry to hear about your negative experience, especially with the response times and customer service. We value your feedback as it highlights areas where we clearly need to improve. I understand your frustration regarding the plugin updates, collaboration features, file upload limitations, and pricing. Please know that we are committed to addressing these issues to better serve our customers, especially in the music community. Please allow us the opportunity to make this right. We would appreciate the chance to discuss your specific concerns in more detail and explore possible solutions. Feel free to reach out to us directly at [email protected]
Dec. 18, 2023
Hi, I want to like this app and it is almost there but it has a few issue that need to be fixed in order for this to be a top tier beat selling app. *Changing the license terms in the license menu doesn't update all beats with that license. Beats still keep the old terms instead of being updated. *When you add a new license to existing products, it deletes any additional coding info on the Shopify product page that a user may have added. *The Graphic for the instrumental doesn't show in the Playlists or in the player at the bottom of the screen. *I cannot make a playlist with more than 70 songs. I am supposed allowed 250 beats on my Tuneboom plan and would like to have a Master Playlist of every beat, along with smaller specialized playlists.
Thank you for your honest feedback on our app. We understand there's room for improvement, and your input is essential in guiding these enhancements. We've recently invested in both our app's development and customer service to provide a better experience. However, we believe that the most valuable insights come from our users. I encourage you to reach out to us at [email protected] to discuss more deeply about the improvements you'd like to see. Your detailed suggestions can help us fine-tune our services to better meet your needs. Your contribution is invaluable to us, and we're keen to hear more from you. Thank you for helping us grow and improve.
Oct. 1, 2023
I wanted to test this, but I did not receive license document, is it because I'm in free plan?? Otherwise this app does what it says. Simple & easy to use.
Thank you for trying out our app and sharing your experience. I'm glad to hear that you find the app simple and easy to use. Regarding the issue with not receiving the license document, it should be available to you regardless of whether you're on the free plan or a paid subscription. I apologize for any confusion or inconvenience this may have caused. Please reach out to us at [email protected] with the details of your account, and we will promptly investigate this issue to ensure you receive the necessary license document. We appreciate your feedback and are here to assist with any further questions or concerns you may have.
Dec. 20, 2022
I'm still just wishing for that the app will ADD TO CART when you click ADD TO CART... It just says: "added to cart" but nothing is in the cart. It should automatically put into cart and notify the user of this... like a regular "product ATC".... Can this be fixed finally?
We apologize for the lengthy delay in addressing the issue with the "Add to Cart" functionality in our app. We understand how frustrating it can be to encounter such problems, and we regret any inconvenience this delay has caused. I'm pleased to inform you that this issue was resolved some time ago, ensuring a smooth and efficient user experience. However, if you are still experiencing this or any other issue, please let us know. We are committed to providing timely and effective solutions. To improve our responsiveness and customer service, we have also invested in expanding our support team. This enhancement is part of our ongoing effort to provide you with the support you need when you need it. For any further assistance or to report any persisting issues, please reach out to us at [email protected]. We are here to help and ensure your experience with our app is a positive one.
April 13, 2022
Worth investment for your online beat store. Been searching for something that functions as a beat store and stream player. Interface is straightforward. Allows you to have multiple licenses for a beat and you can edit any metadata for your beats. Did have an issue where I couldn't upload WAVS (zips,mp3,and artworked uploaded fine) after a recent update but customer service was able to help me out same day. Salute. Overall, excited to launch my store soon and this app made it possible! In my experience, big win for the independent producer. Wouldn't say its perfect yet but there is not many other options as good as this one. Hope they continue to update the app. IF YOU COULD ALSO HAVE THE STRTEAM PLAYER PLAY WHEN NOT SELECTED ON A SPECIFIC TRACK AND WHILE SCROLLING THROUGH OTHER TRACKS THAT WOULD BE SICK TOO! That way, you don't have to select a track every time to play it or switch tracks. App still dope though
Feb. 27, 2022
This app is great and does what its suppose to do. There are a few bad reviews on this app but Im realizing that some people aren't patient. My web designer ran into an issue with the player not showing correctly and they emailed support to fix the problem. It did take a while for them to fix the problem but they was patient. We gave them developer access and they fixed the problem and let my designer know that the problem is fixed moving forward when they install it on another site. As long as you're clear in your problem, communicate it thoroughly and be patient with their response time they will help you.
Feb. 23, 2022
Seriously, avoid this app. I asked for email address to get a better and fast communication but the person did not even gave me the email address. I had a very poor reply without explication of the problem I was facing with the app!! Customer service = zero !!!!! I delete the app I wasted my money. 20 bucks to upgrade to get the mediaplayer of tuneboom for nothing because it did not even worked and they can't fix the problem or give me an answer about the issue. I had to wait 1 day EVERY TIME I had a question. It makes no sense. Seriously, this is not worth trying.
Thank you for your honest review. I'm truly sorry to hear about your disappointing experience with our app and customer service. I want to share some positive changes with you. We have recently invested significantly in our customer service department to improve response times and efficiency. This commitment is part of our ongoing effort to enhance user satisfaction and address issues more effectively. While I understand our app did not meet your expectations initially, I invite you to reconsider and give us another chance. We're confident that these improvements will positively impact your experience. If you're willing, please reach out to us at [email protected], and we'll ensure your concerns are addressed promptly.
Feb. 3, 2022
This app is good but its lacks the ability to customize license in more details like adding publishing splits and so on.
Oct. 2, 2021
Dope App! But why can't I download this app again? I had to delete it it was taking too long to upload my stems. I want to be able to download it again. Maybe there's another app that will let me sell my music.
Thank you for your kind words about our app and for bringing your concern to our attention. We're glad you find our app dope! Regarding the issue with re-downloading the app after deletion, this should not be occurring. Our team is committed to ensuring our users can access and utilize the app smoothly, including re-downloading whenever necessary. It's also concerning to hear about the prolonged upload times for your stems. We're continually working on optimizing the app's performance to prevent such issues. I encourage you to try downloading the app again. If the problem persists, or if you're experiencing any other issues, please reach out to us at [email protected]. We're here to help troubleshoot and ensure you can sell your music effectively using our platform.
Sept. 21, 2021
Nice app, does what we want it to do. Clean, click and easy to use. There are some bugs, but the team seem pretty quick at fixing.
Sept. 21, 2021
"Stem for track not found. Please contact support" I have been. It would be nice to get help on this. This app is so close to being perfect. Its a shame it doesn't work out the box. Update: Got in contact with customer support. Was very helpful and fixed the issue.
Aug. 24, 2021
Customer service is beyond terrible, this app could easily be a 5 star product with basic customer service and the ability to add your on license agreements...
Your feedback on our customer service is taken seriously, and I want to address your concerns directly. Recognizing the importance of responsive and helpful support, we have recently invested in expanding our customer service team. This step is a commitment to enhance the quality and speed of our service. Regarding your suggestion for custom license agreements, it's an idea we find very intriguing. We would greatly value your thoughts on how this feature could best serve your needs. Please reach out to us at [email protected] with your insights and how you’d like to see this feature implemented. Your input is essential as we continuously work to improve our app and services. Thank you for bringing these issues to our attention. We are dedicated to making our app not just good, but great, with the support to match.
Aug. 5, 2021
It's a shame, this incredible app is let down by a huge lack of customer service. Nothing against the developers personally as they are very helpful *when* you talk to them. Most of my request are unseen a week later. 5 stars if you can get more support staff.
Thank you for your continued support and for taking the time to share your thoughts on our app. As a long-time user, your feedback is particularly important to us. We're glad to hear you find our app incredible, and we sincerely apologize that our customer service has not lived up to your expectations. We understand how crucial timely support is to your experience. In response to your feedback and that of others, we've recently increased our customer service team. This expansion is aimed at ensuring quicker and more attentive responses to all our users, especially our loyal customers like you. We're committed to continuous improvement and your satisfaction is our priority. If there are any outstanding issues or further assistance you require, please do not hesitate to contact us at [email protected]. Thank you once again for your loyalty and patience as we work to enhance our services.
Aug. 24, 2021
Poor customer service so far. Slow response time and slow in trying to resolve a problem that I've had for more than a month. I continue to use this just because it is the only app that I know that allows me to sell beats. Update: It has been a few months now and they still have not gotten back to me about an issue I have been having after I have tried contacting them a few times.
Thank you for your feedback, and I apologize for the continued frustration you've experienced with our service. We acknowledge that timely and effective support is crucial, and it's clear we've fallen short in your case. Please rest assured that addressing your concerns is a priority for us. Could you please resend your query to [email protected] or provide us with a contact number? We will ensure your issue is escalated and addressed promptly.
Jan. 31, 2021
This app literally has everything a music producer would need to be successful in selling their beats. Customer service is excellent and it seems as if the app is being constantly updated.