Two Fifteen ‑ Print On Demand

Nov. 25, 2020

Terrible customer service. Weeks of no replies, finally got to speak to someone who seemed competent, promised to get me all set up, everything sounded fantastic. Here I am, two days before Black Friday after ordering stuff two weeks ago with no follow ups, no goods and now a week of them not answering calls or mails. Strongly considering suing for the damages this is about to cause & highly recommend to avoid this company.

Nov. 14, 2020

Extremely poor partner care! Orders got missing, notes ordered and never delivered, calls that go into voice mail for months and on top of that after acknowledging that this situation it's very far from professional, we've decided to withdraw our funds. Since two months nothing has happened yet We advise strongly to not put yourself through this greatly poor managed situation of a company.

Aug. 19, 2020

DO NOT USE THIS! I ORDERED OVER 4 WEEKS AGO I STILL HAVE NOT RECEIVED THE PRODUCTS AND HAVE NO TRACKING, IVE ENQUIRED ABOUT 10 TIMES ON EMAIL WITH NO RESPONSE NOT WORTH THE TROUBLE AND WASTE OF MONEY

Aug. 2, 2020

Nobody reply !! do you run a business or scam? almost 2 months gone i still haven received my order. the worst company i have ever seen. is this some kind of a joke? I can believe the way your company is doing business. After so many complaints still no tracking no received.

July 17, 2020

Stay away! Two Fifteen is keeping our refunds, and we had to write a group e-mail today CCing Shopify begging for them. We need a total of 3 refunds. Two Fifteen has over a month told us they would give us refunds for items "lost by the Royal Mail" to UK customers. Were the items sent at all? Maybe. Maybe not. Maybe? Either way, Two Fifteen double charged my credit card for our e-shop one day and never refunded that. They need to refund us for two "lost in the mail" items sold to Etsy customers. We had plans to use these folks for years for Etsy and Shopify and now have to hope for refunds and redo our full Shopify/Etsy stores with a new drop shipper. We had plans to gift things from Two Fifteen out to people who could help spread the word for us and I already sent one item to a very influential Hollywood person who was going to share with everyone at work how he loved the item to help our indie store. In turn, we were also going to share these with some big time awards nominees/winners who know we need $ as newer names in the film industry. You don't earn big $ until you win an Oscar and we're f-ing poor for now until we make it big. One guy was going to help us down the road if he liked items, negotiate licensing deals for us to have cool characters on our coasters etc. Well, guess what? Two Fifteen would rather lose us as customers because for the meantime we must not be bringing in enough sales than stick with us and wait it out, possibly license BIG TIME MOVIE CHARACTERS. We offered to PAY MONEY WE DO NOT HAVE BUT CAN CHARGE ON A CREDIT CARD to fix their system for tracked shipping outside the UK and they refuse to let us pay to update their system. We have so many people harassing us on Etsy about calling us crooks until their items arrive in the USA because they presume we aren't sending them, and we are. We are also dealing with customers who may not be sent items at all. And we are having $ stolen by Two Fifteen, not refunded to us. Two Fifteen is well aware we had long term goals of working with filmmakers/brands on licensing their characters. To do this, it takes time and effort. Instead, they choose to ditch us and treat us like garbage. It is disgusting. We hope our refunds come through and we will switch to a new USA factory. Good riddance. So sad! :(

May 22, 2020

I've got an outstanding order for a t-shirt from 18 days ago!! They state on their website that they're fully operational. Absolutely shocking, never replied to my email and I'm going to attempt calling them. I'll be taking all their products off my site. Please DO NOT USE THEM!

May 22, 2020

Absolutely shocking company. Had me waiting over 2 months for orders so I requested refunds through Paypal etc and they still had the audacity to then after 2 months ship them out so they did not go out of pocket. They have had strike off notices on companies house. AVOID AT ALL COSTS! They are taking your money and not communicating. The company is awful and the person who answers the emails - 'Andy' - is extremely rude and unprofessional over the emails. They do not listen and cost your company a lot of money. Please avoid!

May 21, 2020

I tried I really did, despite all the negative feedback riddled on every online platform about Two Fifteen – Trustpilot, Facebook, Instagram, Shopify etc. I gave them the benefit of the doubt as sometimes reviews need to be taken with a pinch of salt. So I took considerable time integrating Two Fifteen into our store and calibrating our products and even spent £100 on samples. However, since I really wish I hadn't and took the reviews as face value. As every touchpoint I've had so far with Two Fifteen has been a negative experience, their customer service is highly unprofessional and extremely unhelpful. In fact, their response to one of our queries was 'I don't need to answer' and that they don't know why they bother to answer as customers don't understand and it makes things worse... What a great way to belittle and push away potential business partners! I feel we're being fed the same excuses as all the other reviews regarding very slow arrival/production of items. and I can't take this risk in tarnishing our own business reputation. They seem in trouble on companies house too, which just puts up even more alarms to me. My 2 cents – they're going out of business and just still trying to make a bit of money on the way down. It's a shame these guys are so shoddy, as there's certainly a market for a decent on-demand print service in the UK.

May 20, 2020

The app is good. The company are dreadful. Frequent mistakes, serious lack of communication and packages almost always delivered extremely late. They have in fact no stopped returning mine and others calls and emails. I still have orders outstanding, which I doubt will ever get fulfilled, leaving me and my customers out of pocket. Avoid at all costs.

May 17, 2020

I was asked about 4 times to write a review so here it goes! Awful I tried so hard to get this working with them but each time they just messed it up costing my business £100s in refunds. First off they don't explain everything when you first get going. The system on the app is actually good but it needs some training first. I made a small error, noticed this and emailed them to correct it. The error was printed and ended up costing my business £100s in refunds and they never ended up sending out the corrected ones. besides this, they do things that make my business look so bad. They use blanks that are cheaper than the ones I paid for. They missed my neck label off the t shirts so customers just had a plain Gildan tee with a screen print. Overall they are not a company I would ever work with. I said if they corrected these problems I wouldn't leave a bad review - but they never emailed back £100s out of pocked and this is all I have to show - a 1 star review. I made a loss from dealing with this company

April 27, 2020

Tried some samples (mug, money box, passport cover) also tried the support. Support after more than a week, no reply yet, nothing... I guess only calling as per other reviews and this is unacceptable. Mug - print quality horrible, fade, half of the print is ok, half faded and half not sharp. Design is not aligned in the mug and also the mockup shows the design close to the handle which is wrong, it end up very far from it. Money Box - exactly same issues as the mug (apart from the handle). Poor quality printing, some parts faded, some parts not sharp at all... Passport cover - weird feeling of the product, many different material on it, and again printing quality not good. Main issues is PRINTING QUALITY + NO SUPPORT. If you are thinking to add POD to your store, recommended to order them to check, however I doubt it would be good, as my 3 samples were not nice after open the package and see it, so probably your customer will have the same experience which will lead to headaches - you will hear from your customer about the quality and design issues > then you will try to contact the company without success > you and your customer will ended up frustrated. POD companies apparently have the power to make 2 customers frustrated at the same time - you and your customer.

April 26, 2020

I ordered 2 t-shirts and a hoodie for a sample after integrating Twofifteen with my shopify store. 3 weeks later and 5 phone calls still no products. Every time i spoke to them it was the same excuse. " They've been printed but failed quality we are looking to finish them today and to be shipped first thing tomorrow". I honestly couldn't trust Twofifteen to fulfill orders on time without having a negative effect on my business. I've now pulled all Twofifteen Products from my website and are currently looking for a new supplier.

Jan. 10, 2020

I got a set of T-Shirt samples from them and noticed the colour wasn't very vibrant but quality ok and then I got a second load of t-shirt samples to try out different prints and it was awful. Bits of the print missing, colour missing and I e-mailed them pictures and nothing back. I've since gone with a different supplier and the samples from them have been consistent and good. It's worth doing your research, rather then uphappy customers!

Aug. 6, 2020

I'm updating my review after 6 months with this company. I give it 1 star now because over the past 6 months the service and support have completely gone downhill, missing orders, bad quality printing, poor excuses for incompetence. I gave these guys a chance but after emailing and no response from missing orders plus notifying them about missing orders just felt like it was my fault with the cold the responses I received. There are plenty of great quality dropshipping services like Printful whom I've never had any problems with whatsoever and great quality. Shame these guys let themselves go! time to move on.

Dec. 4, 2019

I tried asking vital questions on shipping times and processing within the UK and have had no-one get back to me. Customer service seems non existent. I also can't believe there are only white mugs and white phone wallets on this app and the product photos are really basic. There is only 1 mockup / view for each and very little information on the product descriptions.

Nov. 22, 2019

Poor print quality and took nearly 2 weeks to send order out. The t-shirt arrived with the label torn off and ink splattered all round the label. No customer will wait this long or accept this quality. Such a shame as the product range and integration is very appealing. Waste of time and money and I will now have to find an alternative.

March 6, 2021

Sorry but I've had to stop using this company for their lack of communication and poor customer service - put me in a really difficult situation through the last year to the point I had to stop using them.

March 23, 2019

Useless!!!