TxtCart AI: SMS Marketing for Shopify

TxtCart AI: SMS Marketing

Spend less on SMS. Drive more revenue with AI powered...
Rating
4.9
Feedback
432
Reviews
Chart
#677
Shopify

All reviews

1 / 5 Share
May 20, 2024

They tax 20% of all your sales - whether they got the sale or not. Intentionally aggressive attribution tactics- the team at TxtCart is trying to skim a % of all your sales. They will message each of your customers and regardless of whether the customer orders through their discount code or not, they will charge you a 20% commission depending on your plan. After bringing to their attention that they are charging commissions on orders they did not get this was their response " please read our terms and conditions as well as attribution policy. You signed up for the platform agreed to our billing and we fulfilled our service. Your margins are not our responsibility. Usage charges are non refundable." they tried to justify their aggressive attribution by claiming that "discount codes are not the only way sales are attributed. anyone who "clicks on their link and views the product" is considered their customer and they will charge the full commission if that customer places an order within 7 days of clicking, regardless if they used the discount code provided by TxtCart. If you don't want to share a tax of 20% of sales with TxtSMS than i suggest you stay away. To top it off their support team was supper rude saying " hope you learn how to read better" when trying to explain their aggressive tactics. Who wants to deal with a flawed system and terrible support?

Store Using app Total reviews Average rating
Trade My Spin About 2 months 1 1.0
Developer Reply

Hi Team :) We appreciate you taking the time to share your feedback, and we're sorry to hear about the challenges you've faced. We take customer satisfaction seriously and are committed to resolving any issues you may be experiencing. It's important to note that Shopify takes up to 24 hours to publish reviews, after your review was submitted, we made several attempts to reach you to address your concerns/issues with TxtCart. However, it seems that our messages have been overlooked. We would like to confirm that we did provide a great deal of value to this merchant, resulting in over $12,300+ in sales recovered by our app. This led to a 17x ROI with the platform, and no issues were ever raised to our team during the duration of install. If there are issues, you can swiftly resolve this matter. We encourage you to contact our dedicated support team at [email protected]. They are ready to assist you and ensure your experience with TxtCart is seamless. Thank you for your understanding, and we look forward to helping you get the most out of our app in the future, should you return :) TxtCart Team

4 / 5 Share
April 25, 2024

Can't wait for this help turn them abandon carts into sales

Store Using app Total reviews Average rating
DigitalDealHeaven 12 days 1 4.0
Developer Reply

We can't wait either! Hopefully you can update this to include the stats of your ACR efforts :) - Sara from TxtCart

5 / 5 Share
April 19, 2024

Schnelle und einfache Installation, der Kundensupport ist sofort für Hilfe verfügbar.

Store Using app Total reviews Average rating
Mileiva 2 days 3 5.0
Developer Reply

Thanks so much for the kind words! - Sara from TxtCart

4 / 5 Share
April 3, 2024

Sara was incredibly helpful, responding promptly and resolving the issue swiftly. I would highly recommend her to other customers

Store Using app Total reviews Average rating
LOAF Cronulla About 2 months 2 4.5
Developer Reply

Thanks so much for the kind words about our SMS platform. - Sara from TxtCart

5 / 5 Share
Dec. 19, 2024

Rachel is a great help. Great customer support. Rachel is big assett to the app

Store Using app Total reviews Average rating
Ponyjet 9 months 6 5.0
Developer Reply

Thanks so much for the kind words Toby, very excited for the future and what's to come :)) - Rachel with TxtCart

5 / 5 Share
March 8, 2024

Great SMS marketing app!

Store Using app Total reviews Average rating
Sondara About 2 months 3 5.0
Developer Reply

Glad to hear it! Let us know if we can further improve anything! - TxtCart Team

5 / 5 Share
March 6, 2024

Great customer service! Rachel was very nice. Also, I've used the app for 2 weeks now and already see a 400% ROI.

Store Using app Total reviews Average rating
DREAMWRAP SLEEP 15 days 1 5.0
Developer Reply

Amazing results you've gotten in only 2 weeks!! Keep crushing it and we're always here to support your growth. - Sara from TxtCart

5 / 5 Share
Feb. 7, 2024

This app is an absolute game changer! My conversion rate has more that tripled in less than 24 hours with the text messaging to the customers.

Store Using app Total reviews Average rating
Quick Transfers 7 days 3 5.0
Developer Reply

Love the testimony and positive results! Keep crushing it! - Sara from TxtCart

5 / 5 Share
Feb. 7, 2024

So far this app is crushing it for my Shopify store. Recovered 128 subscribers today and the AI is having full blown conversations with customers to convert more sales. This just blew SMS Bump out of the water for me. No more credit loading and custom building. Conversational texting is the only way and set up took 1 minute. Simple, efficient and making me a ton of money. Thank you

Store Using app Total reviews Average rating
Finley. 2 days 1 5.0
Developer Reply

So stoked to hear the early success you’re getting and look forward to continuing to work together and further improve the product for awesome brands like yourself! - Kyle @ TxtCart

5 / 5 Share
Jan. 22, 2024

As a new business owner just starting out on Shopify, SMS cart recovery is a no-brainer, zero risk with unlimited upside. The free version of TxtCart provides the perfect solution. As my business grows I can't wait to implement SMS and MMS campaigns to drive more sales.

Store Using app Total reviews Average rating
Dialed In Details 13 days 2 5.0
Developer Reply

We appreciate this feedback and review and look forward to growing with you and your business! - Sara @ TxtCart

5 / 5 Share
Jan. 19, 2024

Great APP and great customer support. I had an issue with billing which Sara resolved in few minutes.

Store Using app Total reviews Average rating
TechShopi 16 days 6 5.0
Developer Reply

Thanks so much for the endorsement much appreciated! - Sara from TxtCart

5 / 5 Share
Jan. 17, 2024

Only had it for 1 day but customer support seems helpful

Store Using app Total reviews Average rating
Eu4ric About 1 hour 2 3.0
Developer Reply

Thanks for the positive review! Glad you are happy with the service so far :) - Sara from TxtCart

1 / 5 Share
Jan. 13, 2024

Used this free trial and got slayer with fees over drew my account. The owner Kyle is rude and disrespectful when asking for a refund. I had it for 3 days and got charged 80’follard saying they sent out a text and the client placed a small order this company should be taken off Shopify. The hidden fees and agendas are robbery

Store Using app Total reviews Average rating
Sickest Barbers 7 days 1 1.0
Developer Reply

Daniel, As mentioned via support, call and email - you installed TxtCart's Basic Plan ($0/mo + 20% of sales). Within 3 days, TxtCart generated $400 in revenue for Sickest Barbers, of which $78 was billed correctly. This is over a 5X ROI - a great thing to celebrate. I understand you didn't fully understand the pricing options you had signed up for, nonetheless, we credited your account the $78 which would cancel out any pending invoice charges. If you have any questions, don't hesitate to reach out. - TxtCart Support

5 / 5 Share
Jan. 3, 2024

Great customer service! sorted some issues out really quickly and has been a pleasure working with them! would recommended.

Store Using app Total reviews Average rating
LDN LUNA 2 months 2 5.0
Developer Reply

So glad we got you all sorted and you're all set to make sales and revenue with conversational sms marketing and cart recovery :)) - Kyle from TxtCart

5 / 5 Share
Dec. 19, 2023

Its the only SMS app you should think about. I highly recommend their services. For any billing queries or issues, Kyle is your go-to person. Exceptional customer service and effective problem resolution are what you can expect. Don't hesitate to explore the TxtCart app! 5/5 highly recommend.

Store Using app Total reviews Average rating
The Gareeb Store 3 days 10 5.0
Developer Reply

Appreciate the kind words and testimony. Thanks for valuing our software and customer support and happy holidays! - Kyle from TxtCart

5 / 5 Share
Dec. 10, 2023

Heard about TxtCart from a friend and I have to say, while I was skeptical I am very impressed. From the quick few minute onboarding, to their support's willingness to work and help you get setup/results. And the product is very cool, automated responses from AI and real people acting as an extension of your sales team and CS. 10/10 if I could! Highly recommend to anyone looking for an effective SMS solution with top notch support.

Store Using app Total reviews Average rating
O'Cera 2 days 1 5.0
Developer Reply

Awesome to hear from you! Appreciate the kind words and love the word of mouth. Keep up the good work. - TxtCart Team

5 / 5 Share
Dec. 7, 2023

It's been really amazing using TXTCart. It was easy and simple to setup! Plus the support has been awesome as well from the team. The app started working immediately when we connected it and it's great to see our abandon cart potential customers begin to respond to the text messages!

Store Using app Total reviews Average rating
PHXNIX 16 days 2 5.0
Developer Reply

Appreciate your review and continued love & support for TxtCart :) - TxtCart Team

5 / 5 Share
Dec. 5, 2023

As a user of txtCart at The Premium Way, I’m thoroughly impressed by its effectiveness in addressing cart abandonment issues. The tool’s seamless integration with our Shopify store has been a game changer. The most striking feature is the excellent communication system it offers. Unlike other tools, txtCart facilitates genuine two-way interactions, allowing us to engage directly with our customers. This personal touch has not only improved our customer service but has also significantly increased the trust and conversion for our store. Thanks once again.

Store Using app Total reviews Average rating
The Premium Way 4 days 5 3.4
Developer Reply

A great testimony we greatly appreciate the feedback and summary of success thus far :) Let us know if there's anything else we can do better! - TxtCart Team

5 / 5 Share
Nov. 28, 2024

Fantastic customer support so far, Looking forward to results now!

Store Using app Total reviews Average rating
Breathe O'clock About 1 year 6 5.0
Developer Reply

So glad you valued the customer support and we are so excited to generate you additional revenue thru conversational SMS marketing and checkout recovery :)) - TxtCart Team

5 / 5 Share
Nov. 24, 2023

Store Using app Total reviews Average rating
LuxeGlow 3 months 5 4.2
Developer Reply

We appreciate your review :) - Sara from TxtCart

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