TxtCart: BFCM SMS Marketing
TxtCart: SMS Marketing - #1 Conversational SMS for Shopify
Rating
4.7
feedback
202
chart
#1,851
All reviews
Rating Breakdown
Review RSS Feed
June 12, 2024
15% of the lost sale if you get it back - Plus monthly subscription - Plus extra charge for AU phone number. ummmm whats left for us? NOTHING! Clever concept. But very over priced. Replying to your reply: The app didnt give any other options other than saying 15% will be taken on a successful sale. You only Just emailed me with a claim i made a malicious claim. Totally ludicrous. Your prices are not clearly upfront otherwise we would not of installed it. Your aggressive manner in handling this in your email speaks for itself. Look at everyone else saying the same thing on 1 stars! Lower your rate to say 5% and then you won't get this type of review. Bye bye
Hi Team :) We appreciate you taking the time to share your feedback, and we're sorry to hear about the challenges you've faced. We take customer satisfaction seriously and are committed to resolving any issues you may be experiencing. It's important to note that Shopify takes up to 24 hours to publish reviews, after your review was submitted, we made several attempts to reach you to address your concerns/issues with TxtCart. However, it seems that our messages have been overlooked. We would like to confirm that we do have multiple different plans priced at different levels to service merchants of different sizes. These plans rev share scale down as you upgrade. If 15% doesn't allow for profit due to your margins, then perhaps one of our plans offering 5% does? In any event, we offer a 14-day risk FREE trial to see how the conversational SMS platform powered by TxtCart can serve you. To swiftly resolve this matter, we encourage you to contact our dedicated support team at [email protected]. They are ready to assist you and ensure your experience with TxtCart is seamless. Thank you for your understanding, and we look forward to helping you get the most out of our app in the future, should you return :) TxtCart Team
June 4, 2024
TxtCart seamlessly integrates with my store, allowing me to recover abandoned carts through personalized SMS alerts and follow-ups. The results have been impressive!
Love that the results have fired off RIGHT away, just as intended, it's awesome to see those abandoned checkouts get recovered in REAL-TIME. - Sara @ TxtCart
June 4, 2024
The customer support here is unmatched!
We really do appreciate the kind words, makes providing great support to merchants like you every day SO worth it. Keep up the great work on your brand. - Rachel from TxtCart
May 27, 2024
Glad you value the services we offer at TxtCart SMS marketing!! - Sara @ TxtCart
May 20, 2024
They tax 20% of all your sales - whether they got the sale or not. Intentionally aggressive attribution tactics- the team at TxtCart is trying to skim a % of all your sales. They will message each of your customers and regardless of whether the customer orders through their discount code or not, they will charge you a 20% commission depending on your plan. After bringing to their attention that they are charging commissions on orders they did not get this was their response " please read our terms and conditions as well as attribution policy. You signed up for the platform agreed to our billing and we fulfilled our service. Your margins are not our responsibility. Usage charges are non refundable." they tried to justify their aggressive attribution by claiming that "discount codes are not the only way sales are attributed. anyone who "clicks on their link and views the product" is considered their customer and they will charge the full commission if that customer places an order within 7 days of clicking, regardless if they used the discount code provided by TxtCart. If you don't want to share a tax of 20% of sales with TxtSMS than i suggest you stay away. To top it off their support team was supper rude saying " hope you learn how to read better" when trying to explain their aggressive tactics. Who wants to deal with a flawed system and terrible support?
Hi Team :) We appreciate you taking the time to share your feedback, and we're sorry to hear about the challenges you've faced. We take customer satisfaction seriously and are committed to resolving any issues you may be experiencing. It's important to note that Shopify takes up to 24 hours to publish reviews, after your review was submitted, we made several attempts to reach you to address your concerns/issues with TxtCart. However, it seems that our messages have been overlooked. We would like to confirm that we did provide a great deal of value to this merchant, resulting in over $12,300+ in sales recovered by our app. This led to a 17x ROI with the platform, and no issues were ever raised to our team during the duration of install. If there are issues, you can swiftly resolve this matter. We encourage you to contact our dedicated support team at [email protected]. They are ready to assist you and ensure your experience with TxtCart is seamless. Thank you for your understanding, and we look forward to helping you get the most out of our app in the future, should you return :) TxtCart Team
April 25, 2024
Can't wait for this help turn them abandon carts into sales
We can't wait either! Hopefully you can update this to include the stats of your ACR efforts :) - Sara from TxtCart
April 19, 2024
Schnelle und einfache Installation, der Kundensupport ist sofort für Hilfe verfügbar.
Thanks so much for the kind words! - Sara from TxtCart
April 19, 2024
Store
My Store
Using app
3 months
Greatly appreciate your review! - TxtCart Team
April 17, 2024
Very good customer service, highly recommend this app.
We're glad you think so highly of our CS team! We care deeply about every merchant/brands success with SMS and the platform :) Let us know if we can do anything else!! - Sara from TxtCart
April 16, 2024
Excellent app to recover lossing sales.
Amazing to hear how effective TxtCart SMS has been at recovering your abandoned checkouts via conversational text messaging!! - TxtCart Team
April 8, 2024
very quick and efficient.
Very glad you are happy with the support and service, let us know if we can do anything else better! - TxtCart Team
April 3, 2024
Sara was incredibly helpful, responding promptly and resolving the issue swiftly. I would highly recommend her to other customers
Thanks so much for the kind words about our SMS platform. - Sara from TxtCart
April 3, 2024
very reliable it will help your business scale way faster and the customer support is very fast great app
Thanks so much for the testimony, we greatly appreciate it and value your business. - Sara from TxtCart
April 2, 2024
Had an issue getting setup, and their support team took care of everything super quickly. Very friendly and helpful. Excited to see how much revenue lift the live agents/ai can generate for our small business with SMS. I've tried other sms platforms and TxtCart is by far the best one I have used thus far.
Super glad to hear we were able to quickly resolve any issues you had and get started on immediate revenue lift via the conversational SMS flows. - Rachel from TxtCart
March 21, 2024
she was really helpful
Thanks so much for the kind words, glad we could help resolve any issues you had swiftly. - Sara @ TxtCart
March 19, 2024
I love TxtCart!!! It's an amazing app to use and I recover 30% more sales!!
Amazing, so glad you are CRUSHING it with SMS Marketing :) - Rachel from TxtCart
March 18, 2024
Rachel and Kyle are a great help. Great customer support. Awesome tech and looking forward to the 3.0!
Thanks so much for the kind words Toby, very excited for the future and what's to come :)) - Rachel with TxtCart