TxtCart: BFCM SMS Marketing
TxtCart: SMS Marketing - #1 Conversational SMS for Shopify
Rating
4.7
feedback
202
chart
#1,851
All reviews
Rating Breakdown
Review RSS Feed
Nov. 23, 2023
Very useful app and easy to set up.
Very happy to hear you are satisfied with our simple onboarding and extensive help docs :) Happy texting! - Sara @ TxtCart
Nov. 21, 2023
Great customer support so far. They have live chat. The onboarding is pretty straightforward, you don't have to do much work, 80% is already set up.
We appreciate your testimony! - TxtCart Support
Nov. 19, 2023
The checkout process was straightforward and secure, offering multiple payment options. I appreciate the transparency regarding shipping costs and delivery times, ensuring there were no surprises at the end. I had a question about my order, and their support team promptly addressed it with professionalism and courtesy. Customer service makes it a five-star Shopify tool. I highly recommend txtcart to anyone looking for a seamless and enjoyable e-commerce experience.
Store
My Store
Using app
18 days
Appreciate the review and look forward to continuing to build upon our working relationship! - TxtCart Team
Nov. 17, 2023
Life changing install for us! It feels as though we have another employee getting sales for us with this app. We have already made so much extra revenue after only having the app for a few weeks now. They also have quick and helpful customer service!
Framing this one! We appreciate you and your love for TxtCart. - Sara from TxtCart
Nov. 16, 2023
Their CS team is super friendly and always willing to help out with anything. We reached out to get some help with our compliance setup and Rachel is soo helpful! Very excited to see what all the SMS by human hype is about.
Thanks so much and we’re super excited to have you onboard TxtCart just in time for BFCM!! - Rachel from TxtCart
Nov. 17, 2023
The app is not yet ready for UK market so cannot complete the set up or use. The expected launch date for UK keeps getting pushed back each month so all very frustrating and a total waste of time. Received an interesting email about our review too - but I'll leave shopify to deal with that......
We appreciate your feedback and regret to hear about the challenges you've faced with our app. I assure you that we take such matters seriously, and I would like to address your concerns promptly. Regarding the UK operations this feature is now LIVE as of 11/25. Pertaining to your two charges, as promised, we had delivered you full refunds of both amounts no questions asked. It is a shame that you resort to defamation and spreading lies about how a business conducts itself and we will be further investigating this matter. We are committed to transparency and accountability in our operations, and we would appreciate the same from you. If you have any additional details or specific information that could assist us in resolving your case efficiently, please do not hesitate to share them.
Nov. 15, 2023
Support was amazing they answered me right away looking forward to using this app
Thank you for the kind words and your enthusiasm for SMS! - TxtCart Support
Nov. 14, 2023
Best app you could get for your shopify store regards to sms marketing!
Super glad you’re loving TxtCart SMS marketing and cart recovery! Can’t wait to generate even more incremental revenue for your brand once AUS/UK texting is live!
Nov. 12, 2023
Exceptional customer service, so understanding and helpful :)
Very glad to hear you're happy with the service and support! - Sara from TxtCart
Nov. 11, 2023
SO glad you value TxtCart SMS as part of your tech stack! - TxtCart Success
Nov. 8, 2023
I really appreciate Sara's service . Her hospitality and kindness was very much appreciated. i will def recommend her and the app to others .
Hi there, appreciate the kind words about our awesome CS team! Glad you feel the support and sms product are great. Your referrals are greatly appreciated! - TxtCart Success
Nov. 7, 2023
Customer service was excellent to work with! Thank you and they have amazing features!
Appreciate the kind words and feedback. Stay tuned for even more features as we roll out the roadmap in 2024. - Sara from TxtCart
Nov. 6, 2023
havent used the app yet but customer service has been exceptional and answered my concerns on the same day without delay.. cant wait to use the app in few months when i launch my other brand
Very excited to begin working for you and your brand in 2024. - TxtCart Team
Nov. 1, 2023
this app is very effective at recovering abandon checkouts passively
Short and sweet, love it! Let's crush BFCM sales in 2023. - Ana from TxtCart
Oct. 30, 2023
Great app, easy to use, kind customer services and so responsive! Highly recommend!
We really appreciate the positive review and are glad you found the support so attentive. - Sara from TxtCart
Oct. 30, 2023
Have never sold an item yet txt cart took $46 AUD from my bank. Will be cancelling today
Hi Ricky, Reached out to you via email. Took a look at your account and you're correct no sales were made, however you were subscribed to our Starter Plan which carries a recurring $29/mo charge and there are carrier usage fees associated with using texts. In any event, we are understanding of small/closed shops and have offered you a full refund for the trouble. Hope you can come to an understanding. - Kyle Founder of TxtCart
Oct. 29, 2023
Competently answered the questions I had. Handled very professionally
We are glad you had such a positive experience with our team and are excited to continue servicing you and your brand! - TxtCart CX
Oct. 28, 2023
Great customer service! Eagerly awaiting for the UK version to be launched in November.
We are eager to launch UK/AUS for all our merchants and are excited to push this live before BFCM. Keep crushing it! - Kyle from TxtCart