TxtCart: BFCM SMS Marketing
TxtCart: SMS Marketing - #1 Conversational SMS for Shopify
Rating
4.7
feedback
202
chart
#1,851
All reviews
Rating Breakdown
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Oct. 27, 2023
Support was great! and app is amazing! Helped sky rocket my revenue
Very glad you’re seeing the results you expected and always happy to provide top notch support for our clients. - TxtCart Support
Oct. 25, 2023
Awesome company! Offered me a full refund when I was shutting down my store even after the billing cycle. Super quick customer service and good services in general! Highly recommend!
We’re glad we could resolve this for you and while we’re sad to see you go, excited for when you return! Best of luck with your endeavors. - Rachel from TxtCart
Oct. 24, 2023
This is the best SMS app ive used on shopify, super easy to integrate and the data analytics breakdown is amazing for understand how to best milk your customers. TxtCart has made my store an extra 10k this month!!! you need this app if you dont have it already.
We really appreciate the testimony! Keep up the great work and implement those changes to improve Conversion Rates. - Kyle from TxtCart
Oct. 19, 2023
Not for me. I was charged $34, never even made a sale. Im sure its great for websites that has more traffic, but if you are just starting out and building your clientele, there are way more beginner friendly apps out there.
Hi, While we appreciate your review, as discussed in your customer support ticket we have refunded you the full amount. To clarify, you signed up for our starter plan which carries a $29/mo recurring charge + usage fees. The $5 carrier fee and recurring fee made up the total $34 charge. Please make sure you read what you sign up for completely before installing apps and give them enough time to generate results. Best, TxtCart Team
Oct. 6, 2023
Great customer service no regrets with purchase at all!
We are so glad to hear you've had a great experience with our support team and look forward to continuing to provide amazing support for your brand :) - TxtCart Success
Sept. 30, 2023
I wanted to know how to add my contacts to my subscriber list and the answer is not only vague, but it is very inaccurate. The short answer is you cannot upload a CSV file at all. It must be done for you. Hope they can update the instructions. The automated response is terrible which leaves the client going in circles to try to find out how to add the contacts by uploading a csv. The chat human also insisted that I could upload a csv, but when I told her I don't see an option for it, she then told me that customer service must do it for you. Be more straight forward because clients are spending too much time on a wild goose chase. YOU CANNOT UPLOAD A CSV FILE. It must be done for the client by emailing support.
Hi there, We really appreciate the honest feedback and are going to be updating our support docs to accurately reflect the current status of the product. Apologies as we have been recently building out a lot of new features so documentation has lagged behind a bit. In short, yes, as of today, you need to reach out or email support at [email protected] to allow our team to review your CSV and upload it to your account. However, we are building out a new, easier way to import/export subscribers directly within the new dashboard. Hope this helps and look forward to driving more SMS revenue for your business. - Kyle from TxtCart
Sept. 30, 2023
Helped me recover some sales, will definitely help with revenue.
Great to hear that we were able to generate additional sales with the automatic cart recovery via SMS! - TxtCart Team
Sept. 22, 2023
Great customer service quick responses and amazing app recommend it.
Appreciate the kind words and voucher for SMS marketing by TxtCart - Sara from TxtCart
Sept. 21, 2023
Awesome app, I was really surprised to see how quick and easy it was to set up, and how soon after it started working! Highly recommend this for anyone that wants super easy automated SMS discounts. You barely have to think about it
Really appreciate the honest feedback on how TxtCart SMS has worked for your brand. - Sara from TxtCart
Aug. 30, 2023
I have found this is a good app for capturing abandon checkouts. I am happy with the conversion rate.
Glad to hear you’re having awesome results and happy with your conversion rate! I’m sure we can book a session to see how we can do even better for your SMS needs. - TxtCart Team
Aug. 30, 2023
This app should be taken off of the Shopify app store for deceptive and false advertising. They will associate any sale that happens after they text the customer even if no link to cart or discount was sent. The texts that are sent to these abandoned checkouts are not human sounding and do not actually address what the customer asks most of the time. Nowhere under the plan information does it say that they charge a $5 monthly fee for carrier usage, to which support told me it is just not advertised... Also telling a customer that they are unaware of SMS marketing costs, and then proceeding to shame me for being on Shopify advanced plan and complaining about the charge is laughable. My Shopify plan is irrelevant from what I pay to this app, and should never have been thrown at me like that. Just because merchants are not noticing your hidden charges does not make it right...
I'm sorry to hear about the challenges you've faced with our SMS app. We take your feedback seriously and want to address your concerns. We want to clarify that our intention is not to deceive or falsely advertise. All information regarding pricing can be found on our listing, website, app charges accepted, TOS, and help center. Our app attributes sales to texts only when they are directly linked to a customer's purchase journey. Each sale must either come from the customer using the link sent in the message, the discount provided, or purchase after reading the message within 7 days. Keep in mind that each abandoned checkout/cart has a unique CARTID, which is tied to our message. If a customer finishes buying the same CARTID we sent a text for within our attribution window, it is a TxtCart sale. While we understand your frustration with the automated texts, we continually work on refining our messaging to improve customer interactions through human agents and ever-improving AI. Regarding the carrier usage fee, we apologize for any misunderstanding. We strive for transparency and will review how this information is communicated in our plans. As for mentioning your Shopify plan, it was not our intention to dismiss your concerns. We appreciate your business and value your feedback to ensure a better experience for all merchants. Thank you for bringing these matters to our attention. - Kyle Co-founder @TxtCart
Aug. 22, 2023
The support I received while setting up the app on Shopify was truly exceptional. Their assistance was amazing, guiding me through the process and addressing all my concerns promptly. I highly recommend this app due to the outstanding support provided.
Very happy to hear of your amazing support and that you are satisfied with our SMS marketing team. Looking forward to building a valuable and long-term partnership. - TxtCart Team
Aug. 18, 2023
My friend referred me to this sms app and I’m very excited to make use of their campaigns and conversational cart product!
Great to hear word of mouth! We appreciate your business. -TxtCart Team
Aug. 18, 2023
Fantastic service! I can't believe the extra money I am making now that the giant whole in my store that was abandoned checkouts is being tackled head on to help me get the highest possible number of conversions and reduce wasted ad spend.
So awesome to hear the results we’ve been able to generate for your store in the abandoned cart recovery department! Make sure to check out our campaigns and flow automations (coming soon)! - TxtCart Support
Aug. 17, 2023
The app refer by friend and it's very good and Best sms marketing and customer support. Best service
Thx kindly for the support! Glad to hear word of mouth is driving more folks to explore SMS Marketing! - TxtCart Team
Aug. 15, 2023
Great sms app for recovering lost sales and providing quick customer support to customers. Very happy with the team and app as a whole.
Thank you for the review and we appreciate your business! - TxtCart Team
Aug. 14, 2023
I did helped me boost my revenue by 20%. So far experience was good , looking forward to use it smartly. Customer support is cool
Appreciate the kind words and testimony of SMS helping boost by 20%. Amazing! - Rebecca from TxtCart
Aug. 14, 2023
Its an amazing app! I absloutely enjoy using it and it has helped my store get so many more sales due to customers using texts and putting in their number
Thanks so much for the kind words, we're glad to see the results on your store have been stellar! Keep it up. - TxtCart Team
Aug. 10, 2023
the best sms app by far, definitely my first choice when building a brand and cant forget about the customer service 10/10
We greatly appreciate the feedback! - TxtCart Support
July 28, 2023
I recommend TxtCart for doing SMS marketing. The app is not hard to use and provide data to let one see what works and what is not working to improve the ROI between store and customer. TxtCart was also helpful in assisting me in any issue I was having and answered my concerns back in a timely manner. It has also help recovered abandoned carts and checkouts in which customers returned to complete orders. Definitely worth using!
Thanks for taking the time to highlight our ROI and cart recovery features! We're glad to hear you appreciate the 24/7 support our team provides! Keep crushing it. - TxtCart Support