Rating

4.4

feedback

62

Reviews

chart

#986

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    2%
  • Less than a month
    34%
  • Less than a year
    31%
  • More than a year
    27%

Reviews Summary

The reviews for this Shopify app are mostly positive, with users praising its ability to manage orders, provide custom order statuses, and improve customer communication. Many users appreciate the ease of installation and customization options, as well as the responsive customer support. However, there are some negative reviews mentioning issues with specific features like webhooks and draft orders, as well as occasional glitches and lack of support in certain cases.

Highlights

Positive aspects include order management, custom order statuses, ease of installation, customization options, and responsive customer support.
Negative aspects include issues with specific features like webhooks and draft orders, occasional glitches, and lack of support in certain cases.

Rating Breakdown

  • 5
    85% (53 ratings)
  • 4
    3% (2 ratings)
  • 3
    2% (1 ratings)
  • 2
    3% (2 ratings)
  • 1
    6% (4 ratings)

Reviews with Text

  • 98% (61)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 12, 2025

great app and customer support is quick and really helpful!

Using app

--

Total reviews

1

Average rating

5.0

4 / 5 Share

Aug. 4, 2025

So far so good - I am using this app to manage thousands of rental and service transactions for our shop! It also integrates with Shopify Flow for easy automation.

Using app

3 days

Total reviews

2

Average rating

4.0

5 / 5 Share

April 17, 2025

Love this app! Been using it for a while now and have never once had any issues with it. I just recently upgraded to integrate API requests from Google Sheets. Customer service help me solve some issues I was having very quickly. Couldn't ask for better service.

Using app

12 months

Total reviews

4

Average rating

5.0

1 / 5 Share

March 30, 2025

Does not work with draft orders. If you process your orders while they are in draft before invoicing, this app is not for you.

Using app

1 day

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback. To clarify for others, our app is designed to manage custom statuses for orders after they’ve been invoiced. Managing draft orders is not a feature we currently support or advertise. We understand this may not align with every workflow. That said, we’re always listening to user feedback and if support for draft orders becomes a widely requested feature, we’ll absolutely consider it for future development. If you need assistance or would like to give the app another try please contact us at [email protected].

5 / 5 Share

March 20, 2025

I have been using the Custom order status for quite a while. It is great for keeping my customers informed in the process. By using this I can help keep the incoming emails and phone calls since they are getting notifications. Thank you.

Using app

About 3 years

Total reviews

9

Average rating

5.0

All reviews

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