W3 Custom Order Status
Custom Order Status
Rating
4.6
feedback
97
chart
#633
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
2%
-
Less than a month
19%
-
Less than a year
41%
-
More than a year
34%
Reviews Summary
The Shopify App has received mostly positive reviews from users. Users appreciate the app's powerful features, ease of installation, and user-friendly interface. The support team is highlighted for being responsive, helpful, and human, providing quick solutions to any issues. Users have praised the app for its customization options, order management capabilities, and the ability to keep customers informed about their orders. However, there are a few negative reviews mentioning issues with webhooks not working as expected, occasional HTTP errors, and lack of timely support in some cases. Overall, the app is recommended for its functionality and customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 20, 2025
I have been using the Custom order status for quite a while. It is great for keeping my customers informed in the process. By using this I can help keep the incoming emails and phone calls since they are getting notifications. Thank you.
March 5, 2025
Very powerful app and easy to install, understand/learn and start using. Their support is also responsive, quick to solve the problem and HUMAN.
Feb. 3, 2025
Tried using the webhooks feature, but it didn’t work as expected. Support was not very patient, which made troubleshooting frustrating. Had to downgrade as a result. Disappointed with the experience.
We appreciate your feedback and understand how frustrating troubleshooting can be. Our webhooks feature is working as expected, and we’ve verified its functionality with you. The webhooks are firing and delivering the payloads as intended. However, since webhook integration often involves custom code and external systems, we’re unable to troubleshoot individual implementations outside of our app. We’re always happy to provide guidance on setting up webhooks and ensuring they trigger correctly within our app. If you’d like to revisit the feature, please feel free to check out our documentation or reach out to support@w3trends.com, we’d love to help where we can!
Jan. 13, 2025
This is exactly what many of us need. The support team is exceptional. They have helped me with customization and API requests, answering my questions quickly and accurately every time I have needed it. I highly recommend it.
Sept. 25, 2024
"An app that organizes our intensive production, ensures customers' trust, and encourages them to shop from our website, backed by an amazing technical support team. Download it with confidence.
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