W3 Custom Order Status

This is the app I have been searching for our stores. It has been challenging to stay in touch with customers throughout the ordering process. WIth custom orders, they can take a bit of time and want to be able to communicate with them throughout the process, but also allow our employees to look up where they are at in the process when a customer calls. Also, want to give the customer the chance to look up the status of their order, and this app provides that too. It is working well for us!

The support was really really really helpful and kind. Thank you ! I would definitely recommand the application.

easy to use, we use for order preparation tracking, back order, and special projects. It is a very important tool for our operations. And the service is fast and efficient.

Simple app with easy interface. Really proactive and timely support whenever you need one. Well done!

Most of the items in our store are crafted on demand when a customer places an order and go through several crafting and finishing steps before being sent to packaging and shipping. I wanted a way to let our customers know where their order is in our production queue with several custom statuses. I wanted a way to notify my customers via email quickly and easily when their order moves from one status to another. I also wanted the custom status to be shown to the customer in some places where it normally is not shown. Custom Order Status by W3 gives me everything I want, and more. And for the couple of small layout/design wishes that weren't met out of the box, W3 support was able to take care of for me very quickly, ultimately giving me exactly what I wanted. Everything is super customizable, so now I have some work to do to make everything look great. Which is actually kind of fun because the admin tools for this app are great and easy to use. Integration with MailChip was flawless. I know my customers are going to love this! Thank you, W3!

Customer transparency is KEY in order to avoid unnecessary calls and questions asking what's going on with their order. I want my customer to be informed every step of the way. This is the only app at this price point (and I've tried a lot!) that allows assigning different order statuses (in production, waiting for customer, etc) and will also send out an email when I manually change it to one of the custom statuses. Support has been great, and very helpful after I asked how to do a few things I wanted to accomplish with the app.

Brilliant app, it saves so much time and the support is first class and extremely quick. You will NOT be disappointed! Thanks the W3 Custom Order Status team :) Best regards, Richard

The customer service for this app is great! Super fast and efficient. Jason is always able to help us out with any questions or issues we have.

So far this app has been a game changer in regards to keeping track of orders. We have many different types of orders with various stages over long periods of time. This app has allowed us to get a handle on all unfulfilled orders. Thank you!

Very reliable. Just what I needed for our business. The application itself runs flawlessly. Would highly recommend this to anyone who needs a custom order status maker on Shopify.

This app has saved my company so many headaches. We process hundreds of custom orders weekly and this has saved email inquires over 90%! Many customers mention how happy they are that we offer this.

Our products require stages of production, and this app has been fantastic. Keeping customers informed each step of the way is key to our success. The app also helps us stay organized internally.

Used this app to make a tracker for customers getting their bike repairs done. Saves us answering the phone every ten minutes! Good app, coding options allow you to modify things nicely. (luckily the staff are really helpful if you aren't great with coding!) Really helpful though, happy to recommend.

I'm so pleased to have found this app. It works wonderfully and allows my customers to get information about their orders. Saves me a ton of time, worth every penny. Update, it continues to work and is my favorite app. I've found so many more things I can do with it. LOVE IT.

We've been using this app for a few months. It's works really well. Had a slight issue recently which was resolved quickly and efficiently.

Great product for delivery order tracking. It's very customizeable and makes communication between teams easy. We've been using this for about a year and it has made our lives infinitely easier.

Been using this app for about a year, it's streamlined our order processing tremendously. Support has always been quick to answer any questions too. 5 stars all around.

The app works as described. I am able to create status for every step of our fabrication process for each order. I wish they would add barcode scanning capability to update status.

This is the best app I've added to my store since we set up several years ago. We make products that sometimes have longer lead times and this makes keeping all our customers up to date (and our own records in order) really easy. Highly recommended. Oh and Justin is amazingly helpful in setting it all up and making minor edits to aesthetics.

Works great for keeping track of projects for our design print company. Super fast tech suppose. Had a small question and they responded within minutes.