AI Search & Product Filter |SB

We apologize for any inconvenience you’ve experienced. Our app includes a "Theme Revert" feature designed to automatically remove all app-related code from your theme. It’s essential to use this feature before uninstalling the app, as once the app is removed, it no longer has access to your store and cannot clean up any remaining code. If the "Theme Revert" feature isn’t used before uninstalling, your store will default back to the original collection and search template. We also provide live chat and email support for any assistance you may need, with our team typically responding very promptly. After checking your live theme, we did not find any code related to our app. Please let us know if there’s anything more we can do to assist you.

We apologize for any inconvenience you've experienced. Our app includes a "Theme Revert" feature specifically designed to automatically remove all app-related code from your theme. It’s essential to use this feature before uninstalling, as once the app is deleted, it no longer has access to your store and cannot clean up any remaining code. If the "Theme Revert" feature isn’t used prior to uninstalling, your store will default to the original collection and search template. We also offer live chat and email support for any assistance you may need, and our team typically responds almost immediately. Please let us know if there’s anything further we can do to assist you.

We're very sorry to hear about your experience. Our app is designed to be compatible with almost all Shopify themes, and it preserves the original collection template. Please note that our app only works on the theme it is set up without impacting other themes in your store. We always recommend duplicating your live theme and setting up our app on the duplicated version. Our developers can easily address any theme styling issues, and we’re happy to assist. Unfortunately, we couldn't find any support requests from you about this issue. Please contact us via live chat or email, and we'll work quickly to resolve this for you.

Thank you for your feedback. We understand that pricing is an important consideration, and we aim to provide our users with great value by offering features beyond what basic or custom-built apps can provide. For example, our app includes unlimited filters, allowing you to create as many filters as needed to organize and refine your product catalog without limitations. Additionally, our advanced functionalities, such as Merchandising rules, help automatically arrange product positions based on business metrics, and our smart filters can handle complex scenarios using product attributes, including metafields and variant metafields. While custom-built apps may work for some, our solution is designed for scalability and long-term support, ensuring that you get consistent updates, robust customer service, and a feature-rich experience. We’re always here to assist with setup and any questions you may have to ensure you get the most out of our app.

Thank you for your feedback. We're sorry to hear about your experience. Our app includes a "Theme Revert" feature designed to automatically remove all app-related code from your theme. It’s crucial to use this feature before uninstalling the app because once the app is deleted, it loses access to your store, preventing it from cleaning up the code. If the "Theme Revert" feature isn’t used prior to uninstalling, your store will default to the original collection and search template. We also offer live chat and email support for any assistance you may need, and our team typically responds almost immediately. Please let us know how we can further assist you.

We are sorry to hear that you had a negative experience. We strive to provide excellent service and are committed to resolving any issues our customers may encounter. Unfortunately, we did not receive any feedback or support requests from you, which would have allowed us to address your concerns promptly. We offer live chat and email support to assist our customers, and we typically respond almost immediately. Please feel free to reach out to us directly at [email protected] so we can understand the issue better and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to make things right.

Thank you for your feedback. We're sorry to hear about your experience. Our app has a "Theme Revert" feature to automatically remove all app-related codes from your theme. It's important to use this feature before uninstalling the app because once the app is deleted, it can no longer access your store to clean up the code. If the "Theme Revert" is not used prior to uninstallation, the store will use the original collection and search template. We also offer live chat and email support for any assistance you might need and typically respond almost immediately. Unfortunately, we couldn't find any record of an email or support request from your store regarding this issue. Please reach out to our support team via email, and we’ll be more than happy to help resolve this for you.

We sincerely apologize for any confusion it may have caused. Our goal is to be transparent about our pricing while offering a range of options to fit different needs. The free plan is designed to cater to specific use cases, including Dormant Stores, Partner Test Stores, and Affiliate/Developer Stores, as a way to explore the app's functionalities without any initial investment. For businesses ready to leverage the full power of our app, our paid plan reflects the value, continuous updates, extensive support, and new features we regularly introduce to enhance your experience.

We're truly sorry to hear that your reason for uninstalling the app is not satisfying with the support. We aim to provide top notch assistance and it seems we fell short this time. Could you please contact us at [email protected] with more details about your concerns? Your feedback is invaluable in helping us improve. Thank you for bringing this to our attention, and we hope to hear from you soon.

We're deeply sorry for any inconvenience caused by the issue and the unavailability of our support at the time of your campaign. After careful investigation, we've identified that the root cause was a third-party service provider. We've since conducted a thorough audit of all our service providers to prevent such issues from recurring in the future. Additionally, we've implemented a robust disaster recovery plan to enhance the security and reliability of our app. Your satisfaction is our priority, and we're committed to resolving any outstanding concerns you may have.

The issue was caused by breaking changes that Shopify had just released around 1-2h ago. As soon as we discovered the problem, we quickly fixed it. Unfortunately, you were installing the app right after these breaking changes were made. It would be great if you could give us another try.

Thank you for your feedback. We have improved the sync speed for your store it should be fast now. It was due to a rare issue with the service. We fixed it and it should be working fine now. Your new items should be showing now.

Thank you for your feedback. Your theme is the legacy Simple theme v3.0. We found the issue and can help you fix it quickly. Please accept our theme request so our dev can help you handle the issue.

Thank you for your feedback. I can confirm that the response time from the server to our test location in the US is pretty fast. We can move your store data to our EU DC so you can connect to it faster. Our app has the theme revert function. In case you dont know, we have sent the theme request to your email so our dev can help you quickly.

We have the recent chat log (July 5, 2022) that you said we were helpful and you had been using it for 2 years. During this period, per our Live chat & Helpdesk records, we have not received any issue from you whatsoever. How come we messed up your site? We also have the chat log 2 years ago (Nov 10, 2020) you actively asked that you wanted to pay $20 a YEAR. We serve thousands of stores, yet we are truly puzzled by your review. We have been helping you a lot since the beginning. We gave the $4/mon for up-to 2500 items plan (official price is $49.99) 2 years ago as we were new and wanted to keep a good relationship with you. You are now demanding $8/mon for up-to 5000 (official price is $69.99) that we could not accept as your price is not enough for our support and bare-metal infrastructure and we offered you another plan. After all our support and offers, we still got the 1* review anyway. It's just sad. Hope you see that our app really works and our effort helped you deep down in your heart. Have a good start! Still, if you need help, we are happy to help you at [email protected].

Thank you for your feedback. When you remove the app without reverting the theme the widget redirect to no-usf view so your visitors can see your original collection pages. Our team has sent a collaborator request so our dev can remove the app code completely for you.