Ultimate Upsell & Cross‑Sell
Ultimate Upsell & Cross-Sell for Shopify
Rating
4.3
feedback
51
chart
#8,872
All reviews
Rating Breakdown
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Sept. 9, 2019
Paid for custom install to ensure it achieved what we were looking for. Paid the fee - developer despite repeated promises and emails never installed and never refunded the fee we paid.
Hi, really sorry about that. The email we have for your store in Shopify is your support email I think, I tried contacting you a few times and got an automatic reply saying the typical "Your ticket has been created...". In my last email, I explained how to get a refund. Let me know if you got this message.
Aug. 1, 2019
Way to complicated - I had no idea what to do and couldn't figure anything out - bad for non-tech savvy people!
Thanks for the feedback. Can you tell us what was complicated and what you tried to achieve? We can always help. Also, did you see the red dots in the admin screens of our app? They should guide you with some video tutorials.
July 22, 2019
Just Awful for an expensive app they have the worst customer support that is how they incur billing people! DO NOT DOWNLOAD
Hi, I'm sorry about your bad experience with our app. I remember answering your question via email, let me know if you got the reply and/or if it was clear enough. About the monthly charged, we processed the refund with the help of Shopify.
July 18, 2019
I started using this app in 2018, it seemed to work good at the time and my up sales were selling but then in 2019 after running several adds with no sales or even add to carts from my up sales I checked into it further and the app has not been working for quite some time. I uninstalled the app and now still being charged for the app service. Not happy...I removed the app and do not wish to use any more, it was not working prior to the last 2 add campaigns, the products used were available, it used to work at checkout last year, I made no changes, I tested it several times and after still not working I uninstalled. I am not going to reinstall to have it checked again. I just do not want to be charged any more for an app that is not working.
Thanks for the feedback. Did you try to contact us previously for us to have a look at the issue? There might be many reasons, like maybe the upsold products were out of stock, that's one of many possible causes. If you still want us to have a look, please accept our login request. About the app charge, it happened because our app's billing cycle is different than your Shopify subscription billing cycle, meaning the app makes a charge and then a few days (or weeks) later, you pay your Shopify subscription and you're charged the app fees at the same time. We can process a refund if you wish to, up to the last 30 days (that's what Shopify's App Credits API allows us to do). Otherwise, you can open a refund request via Shopify Billing.
June 19, 2019
Méchante bonne application, le propriétaire a été très gentil et a installé l'app après que nous ayons éprouvé des difficultés. Depuis l'installation, on a déjà obtenu 30 upsells (subscription boxes) en 2 jours! J'aime ça en TABARNAPP!
June 16, 2019
The app sounded too good to be true and it is. You cant even setup an upselll without paying $50 if you need help....nice they upselling you their upsell app. ffs The tutorials are old and not relevant to their updates and their updates make no sense. I've created many shopify stores, and used multiple apps. This by far is the worst up sell app. Uninstalling and hopefully none of their code is left behind to slow the website down
Thank you for the feedback. About the setup fee, we actually offer setup help for free, this fee is for more complex cases than one upsell setup. If you can email us your use case to [email protected] we can help you for free. About the tutorials, could you tell us which one you are referring to? We updated the tutorials inside the admin section of the Ultimate Upsell app, as well as Youtube (https://www.youtube.com/playlist?list=PLGYOZMSnTXxWJNnUCW2c-mqEKUNL6t9FR) and we are also trying to update the other ones we have access to. If you send us the URL of the tutorials you found, we'll update them. About your concern with snippet of code leftovers, don't worry our app doesn't add anything in your theme files.
Jan. 15, 2019
app freezes and does not apply changes. Request for assistance went unanswered. Changes implemented remain in draft and "changes may take 5 minutes" but they never actually apply on the pages.
Dec. 20, 2018
Currently using this app for up sells on the cart drawer for my best sellers. Derek has been very helpful in making manual adjustments for me so the app works as intended and I've already seen results. This app is the go to app for up sells especially if you drop ship using oberlo like me, other up sell apps can potentially lose the up sell item within the order when its sent to oberlo which can cause all kinds of problems for you and your customer. This is the only up sell app that doesn't have that issue. Looks clean and professional, I recommend this app above all others!
Nov. 27, 2018
Used this app for a number of months now and never been very pleased with it. The main issue is that the pop up is soooo slow to load so customer's have already moved on before it comes up. Also there's lots of issues with it not working if you try to include it in-theme. Particularly at checkout it didn't work at all And the analytics don't track well. It regularly counts purchases where none have occurred and there's no real analytics dashboard so you can't go in and scrutinise how well it's doing
Oct. 31, 2018
steer clear. app suddenly destroy the appearance of my landing page making it impossible for customers to browse properly. setting up of upsell is also cumbersome. you can get better ones for the same price you paid. have removed it after using for ~1mth.
Oct. 22, 2018
This app was great because it allowed to bundle products and have the offer pop up on the products I specified AND in the cart. It converted fairly well. Then it just stopped working. I contacted support and didn't hear back. So when it worked, it was great.
Oct. 13, 2018
Could have more upsell/downsell features... and an after sale upsell/downsell feature would be nice.. It has got me a lot of additional upsell sales though, so I like it. I have since moved on to a more flexible app, but I have a lifetime license for ultimate upsell so I'm sure ill be using it more in the future.
July 13, 2018
Why is the Upsell on the thank you page not working. I did a test purchase just to test this. :(
May 6, 2018
The app does not work. The upsells are not showing up and a javascript error is seen in chrome console. Error parsing a meta element's content: ';' is not a valid key-value pair separator. Please use ',' instead.
May 6, 2018
It could be a very good app, as the settings are pretty simple to edit. But it's finally a mess... No automatic recommendation, And once we create an "A la carte" Upsell, if you select integration into your shop... Be pretty sure it's not gonna work. Spent hours on it, every single time I created a la carte upsell, with theme integration. When surfing on the page, once the upsell have been loaded (around 5-10sec!) It is impossible for a customer to change the pictures of the main item page, nor to switch colors or even to add to cart the main item.... So once their app is loaded into your item page, be sure, that your viewers won't be able to add to cart your main item page... they can only add the upsell items... Which as no sense. (The issue is On Mobile only, but my store as 90% mobile customers). So I will uninstall the app ASAP.
Feb. 16, 2018
Loads wayyyy too slow! takes 5-10 seconds before it shows in theme. The 2nd issue is that they have to click add to cart twice once for the upsell and then once for the actual product after the page reloads. I am trying to make it as easy as possible for a customer to checkout/ buy an upsell not more confusing.
Feb. 1, 2018
Easy to assign the same add-ons to multiple products. Difficult to configure with ajax pricing for us at least. Overall it looks and functions good.
Dec. 5, 2017
Very disappointed with this AP and service. It is not intuitive for use though I finally figured it out. Very limited. It does do what it says but barely. In my opinion it is only good to add a product at same price you normally sell to another product. does that ok. If the add on product you want to discount you need separate SKU product at lower price. It would only work on my Google chrome browser. I sent in request for support over weekend and didn't hear anything till Monday. No follow up until I put up this review. The tutorial is very weak. If you are a small shop I do not recommend. If you are a large shop look for a better up-sell Ap. This is the first AP i've ever written a low rating on. They say they plan to improve on it. Hopefully they will there is a need for an inexpensive upsell that is simple to use.
Oct. 26, 2017
Tried using pop-up Upsell. Worked great on desktop computer but on mobile phone, pop-up box covered the product on screen before the product was reviewed. Wanted pup-up box in check-out screen only. App could not do check-out pop-up only.