Rating

4.8

feedback

1,047

Reviews

chart

#47

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    8%
  • Less than a month
    29%
  • Less than a year
    52%
  • More than a year
    8%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the support team. Customers frequently mention specific support agents like Hailey, Jacinda, Patti, John, and Aina who went above and beyond to assist with various issues, including troubleshooting, customization, and resolving technical glitches. The app itself is praised for its functionality in enhancing the shopping experience, increasing average order value (AOV), and offering a wide range of customization options. However, there are a few negative reviews that criticize the app for bugs, lack of timely support, and compatibility issues with themes.

Highlights

Exceptional customer service provided by support team
Positive impact on shopping experience and AOV
Praise for specific support agents like Hailey, Jacinda, Patti, John, and Aina
Functionality in enhancing cart customization and features
Criticism for bugs, lack of timely support, and compatibility issues with themes

Rating Breakdown

  • 5
    93% (976 ratings)
  • 4
    2% (18 ratings)
  • 3
    1% (6 ratings)
  • 2
    1% (7 ratings)
  • 1
    3% (28 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 30, 2025

Incredible support this girl fixed all my problems so fast, she even sent me a loom video on my store and showed exactly what i was doing wrong.

Store

Lavella

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2025

Die App ist super.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Vielen lieben Dank für das tolle Feedback! 😊 Es freut uns sehr zu hören, dass dir die App so gut gefällt. Wenn du Fragen hast oder Unterstützung brauchst, sind wir jederzeit gerne für dich da! 🙌

5 / 5 Share

April 26, 2025

very speedy support and a fantastic product.

Using app

--

Total reviews

3

Average rating

3.7

Developer Reply

Thank you so much for the kind words! 😊 We're thrilled to hear you're enjoying the product and that our support team was able to help you quickly. We're here whenever you need us, your success is our priority! 🚀

5 / 5 Share

April 25, 2025

I had some important questions about the configuration of the Upcart app. Laura was very attentive and helped me fully with all my concerns. I am very grateful and satisfied with the service. Thank you.

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for sharing your experience! 😊 We're so glad Laura was able to support you thoroughly and address all your questions. We’ll be sure to pass along your kind words to her! It means a lot to know you’re feeling confident and satisfied with the service. If you ever need anything else, we’re always here for you! 🙌

5 / 5 Share

April 25, 2025

Need some help setting up my cart, Michelle in Tech Support was AMAZING! Super friendly and extremely helpful. Looking forward to testing out these features

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for the awesome feedback! 😊 We're thrilled to hear Michelle was able to help, she really is amazing! We'll be sure to pass along your kind words. Excited for you to explore all the features, if you need anything else along the way, we’re just a message away! 🚀🙌

All reviews

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