Upcart—Cart Drawer Cart Upsell
Upcart: Shopify Sticky Cart Drawer & Cart Upsell App
Rating
4.7
feedback
648
chart
#48
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
20%
-
Less than a month
33%
-
Less than a year
37%
-
More than a year
5%
Reviews Summary
UpCart is highly praised for its great support team that provides quick resolutions to issues. Customers appreciate the app's useful features and clean design, which have positively impacted their stores. However, some users have mentioned concerns about the support being handled by non-technical agents, leading to delays in resolving technical issues. Despite this, the majority of reviews highlight the app's effectiveness in improving cart functionality and boosting average order value. Overall, UpCart is recommended for its user-friendly setup, responsive customer service, and impactful features like upselling and clean cart design.
Highlights
Review RSS Feed
All reviews
Aug. 6, 2025
When you delete this app it messes with the original set up of your cart and they aren't very helpful in fixing it because I guess your not a customer anymore.
Aug. 6, 2025
We run a business ourselves, so we understand that things can go wrong — but what’s most concerning is when a company can’t even confirm the cause of an issue coming directly from their own app. We weren’t asking for new features or a project-based request — we were simply asking for urgent support to resolve a problem their app created. Unfortunately, the lack of ownership and the inability to provide answers made this process far more stressful and time-consuming than it needed to be. If your business relies on timely support and accountability, this may not be the right fit.
Thank you so much for taking the time to share your experience 🙏 We're really sorry this issue caused unnecessary stress and frustration. We completely understand how critical reliable support is, especially when a technical problem is affecting your store 🛒 You're absolutely right, this wasn't a feature request. It was a request for a working solution to something that went wrong. We genuinely apologize for the confusion earlier on, and for not providing clearer answers from the get-go. 😞 That said, I want to reassure you that your report has been taken seriously 💬 We've already made a change to your cart that we believe could resolve the issue, and we're currently waiting to hear back from you to confirm if it worked on your end 🤞 Could you please take a look at your support conversation with our team to let us know? We're doing everything we can to make sure your setup is stable again, and we're more than happy to keep working with you until it's fully resolved. Thanks again for your patience, and for giving us the chance to make this right 💛
July 26, 2025
Great Support and Quick Resolution I had an unexpected charge after my free trial ended, but when I reached out to UpCart’s support team, they responded promptly and helped resolve the issue quickly. I really appreciate their professionalism and willingness to assist. The app itself has some useful features, and their customer service made a great impression. Highly recommend giving them a try! Store: [Manly Mania]
Thank you so much for the kind words! 😊 We're really glad to hear that our support team was able to step in quickly and resolve the issue for you. It's great to know the app's features are working well for you too! We truly appreciate your recommendation, it means a lot to us! If you ever need anything else, we’re always here to help! 💬✨
July 21, 2025
Thank you so much for taking the time to leave us a kind review 💛 We look forward to continuing to work together!
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