Rating

4.8

feedback

999

Reviews

chart

#32

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    7%
  • Less than a month
    29%
  • Less than a year
    52%
  • More than a year
    8%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many praising the excellent customer service provided by the support team. Users highlighted the quick response times, efficiency, and helpfulness of the support staff, mentioning specific names like John, Hailey, Patti, Michelle, and Jacinda. The app itself was commended for its ease of use, clear setup instructions, and features like upselling that have helped increase cart conversions and revenue for the merchants. However, there were a few negative reviews mentioning high pricing, lack of customization options, and slow or inadequate customer support in some cases.

Highlights

Excellent customer service and quick response times
Ease of use and effective features like upselling
Positive feedback for specific support team members (John, Hailey, Patti, Michelle, Jacinda)
Some users mentioned high pricing and lack of customization options
A few negative reviews highlighted slow or inadequate customer support in specific cases

Rating Breakdown

  • 5
    93% (926 ratings)
  • 4
    2% (18 ratings)
  • 3
    1% (6 ratings)
  • 2
    1% (7 ratings)
  • 1
    2% (23 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 26, 2025

Great app! Upped my AOV by quite a bit, highly recommend if you have bundled items like tracksuits. Jacinda was super helpful and very responsive when one of my customers was having a problem checking out. She found an issue in my code and we got it fixed super quick. I really appreciate the speedy customer service as it limits the time it takes to solve problems in my business. A+!!

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 25, 2025

Hailey helped me really fast and fixed my issue immediately really competent and professionell

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 25, 2025

Works very well and If you need any help they assist you very quickly.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 19, 2025

Perfect customer service by Hailey

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 19, 2025

Best cart app, makes it easy to increase the AOV, and offers a wide range of customization options. Great support

Store

Sameo

Using app

6 months

Total reviews

6

Average rating

5.0

All reviews

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