UpCart—Cart Drawer Cart Upsell
UpCart: Shopify Sticky Cart Drawer & Cart Upsell App
Rating
4.8
feedback
1,034
chart
#54
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
7%
-
Less than a month
29%
-
Less than a year
52%
-
More than a year
8%
Reviews Summary
The reviews for the UpCart Shopify App are a mix of positive and negative feedback. Many users praised the app for its functionality and the exceptional customer support provided by team members like John, Aina, Jacinda, Hailey, Michelle, Patti, and Lillian. They highlighted quick issue resolution, helpful assistance, and the app's ability to increase Average Order Value (AOV) through upsells. However, some users expressed dissatisfaction with the app's customer service, citing long wait times, generic responses, and lack of technical assistance for theme integration issues. Despite the negative experiences, the majority of reviews emphasized the app's effectiveness in improving cart functionality and generating revenue.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 2, 2025
I could not be happier with the help I received from Jacinda! She went above and beyond to help me diagnose and solve my problem, which ended up not being an issue with UpCart at all! Jacinda not only looked through the site herself, but also made videos for me which I will refer to in the future as well. She was also very patient as I was very busy today and was frequently away from my desk which I greatly appreciated. Thank you Jacinda and team!
April 2, 2025
I'd give 0 reviews if I could. Expensive, mediocre app with the worst customer service I've ever seen in the Shopify app store. I asked for support on a very simply issue, but it has not been solved after almost two weeks. When asking support to help me I always get a copy-paste answer that's totally useless. I'm going to look for a different app with good support. Definitely not recommended.
April 1, 2025
Hailey was super professional and polite.. i had several issues that i couldn't figure out and she was able to provide me a demo video and fix all my concerns with no problem!! Thank you for being kind & Polite
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