Rating

4.6

feedback

738

Reviews

chart

#53

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    19%
  • Less than a month
    33%
  • Less than a year
    38%
  • More than a year
    5%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with customers praising the excellent customer support provided by the team. Many reviewers mentioned specific support representatives by name, highlighting their quick responses and helpfulness in resolving issues. The app itself was commended for being user-friendly and effective in improving the customer experience on the online store. However, there were a few negative reviews that mentioned issues such as compatibility with certain Shopify themes, unexpected charges, and slow or unhelpful customer service responses.

Highlights

Positive customer support experiences and quick resolution of issues
User-friendly app with effective features for enhancing customer experience
Negative feedback on compatibility with Shopify themes and unexpected charges
Mixed reviews on customer service responsiveness and effectiveness
Pricing model concerns and dissatisfaction with support quality

Rating Breakdown

  • 5
    91% (674 ratings)
  • 4
    2% (14 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (6 ratings)
  • 1
    5% (37 ratings)

Reviews with Text

  • 93% (690)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 31, 2026

Store

VILRITA

Using app

--

Total reviews

8

Average rating

4.6

5 / 5 Share

March 31, 2026

Denise was a great help :) .

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

March 31, 2026

I started out chatting with a robot (AI) which was of no help at all. In fact, I would just get rid of it and direct immediately to a human. Then once I requested a human being, DOM came onboard was able to solve our issue quickly and decisively. Humans are way better than machines so please spend more on people and less on technology. Way overhyped.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

March 31, 2026

So far very helpful indeed

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

March 30, 2026

Store

KLIMCHI

Using app

About 1 year

Total reviews

8

Average rating

5.0

All reviews

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