UpCart—Cart Drawer Cart Upsell
UpCart: Shopify Sticky Cart Drawer & Cart Upsell App
Rating
4.8
feedback
1,040
chart
#50
All reviews
Rating Breakdown
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Dec. 23, 2024
Thank you so much for taking the time to leave us a nice review! Please let us know if there's anything we can do to improve your experience with us 🙏.
Dec. 17, 2024
Jacinda was incredibly helpful in resolving the Upcart app installation issue on my Shopify store. She was prompt, knowledgeable, and made the entire process smooth and hassle-free. I truly appreciate her expertise and excellent support. Highly recommend her for any Shopify assistance!
Jacinda will be so happy to hear how helpful, prompt, knowledgeable, and made your experience as smooth as possible with us ❤️ We look forward to continuing to work with you and please let us know if we can assist with anything else! 😀
Nov. 29, 2024
I had originally written a 1-star review because something on my invoice did not add up and I thought UpCart was charging a percentage of my sales. Their team reached out to me and patiently explained to me their pricing model and how that works. They clarified all of my doubts and it's clear that they really care about their product and having happy customers. Because of that experience, I'm amending my review to 4 stars. I don't give 5 stars, because I still don't understand why this tool can't be a one-time subscription model regardless of how many orders I have on my shop. However, if you're looking for a nice cart drawer solution, and don't mind their pricing model, this tool has been a breeze to install and use!
Hi there Simple Germany! I'm really sorry to hear about your poor experience with our pricing! If you have feedback on how we can word the pricing better to reduce confusion, please let us know and we'll do everything in our power to ensure it's clearer in the future. With that in mind, allow me to explain why UpCart's pricing is structured this way. UpCart isn't just an upselling app, and this is why we don't charge on a per-upsell basis. UpCart's main value is giving your customers a convenient, always accessible, and easy way to manage their cart while browsing your store. Normally they'd have to load a whole new page (.../cart) to do so, which adds friction to the transaction and may increase churn. The best way to judge UpCart's impact is by looking at the number of orders generated, since every order interacts with UpCart and gets value from it. I completely understand the frustration around the pricing, I recommend continuing the conversation with our support team (clicking "I need more help" on the bot will redirect the conversation to our team) so we can help improve your experience with the app. Thanks again for your honest review, and we hope to hear from you in the support inbox soon! - The UpCart Team
Sept. 23, 2024
Great support team, and also the app works perfectly for my business. I recommend it!
Sept. 8, 2024
Patti helped me with different things I could not change myself, great patience and dedicated her time to help me with everything I needed. TY
Sept. 6, 2024
app doesn't 100% synchronize with my store but still, you won't find better app for cart upsells so I fully recommend, try it out on your store. Also big thank you to Jacinda from the support team. She helped me with my problems and was very patient! Great support
Aug. 11, 2024
Has a few bugs and a sneaky usage fee but overall a great app with amazing customer support
May 2, 2024
We were instantly pleased with the integration of quick checkout options (PayPal, Amazon and Apple Pay payment buttons); something many Cart Drawer applications don't provide. Unfortunately UpCart lacks in customisation options; specifically design and style. Almost perfect but still needs more work.
Sept. 12, 2023
The app and UI is very nice. Very easy to use and it does convert. The problem is, many times there is a 1-3 second delay in seeing the item in your cart. It makes me wonder how many sales are lost because of this issue. Hopefully they can solve the lag issue because I'm not sure it's worth the upsells if I'm losing sales altogether from the lag.
Sept. 30, 2022
I have tried this , the ui is fantastic , no one can beat the ui , all three app made by this team are fantastic in terms of UI , but the reason I still cannot use this app is the little lag to come our cart when customer click add to cart. So, if they improve this I am going to add it :). You can definitely try this app.
Aug. 2, 2022
Works well and definitely boosted conversions/AOV. Customer service is superb and very fast. Would love to have a HTML section for "Above Upsell" to title the upsell.
Aug. 1, 2022
The response time was fast and they helped resolve our issue quickly. We had an issue with the cart that was resolved same day.