Rating

4.6

feedback

765

Reviews

chart

#348

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    18%
  • Less than a month
    32%
  • Less than a year
    39%
  • More than a year
    6%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer support provided by the team members. Many reviewers highlighted the quick response times and helpfulness of support agents like Aina, Mark, John, Jose, Laura, and others. Users appreciated the ease of setting up the app and its various features, such as customizable cart designs, rewards, and upselling capabilities. However, there were a few negative reviews mentioning issues with compatibility with certain Shopify themes, glitches in the app, and concerns about the pricing model. Despite these drawbacks, the majority of users found the app to be beneficial for their online stores and were satisfied with the overall experience.

Highlights

Positive customer support experience
Ease of app setup and features
Compatibility with Shopify themes
Glitches and pricing concerns

Rating Breakdown

  • 5
    91% (697 ratings)
  • 4
    2% (15 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (6 ratings)
  • 1
    5% (39 ratings)

Reviews with Text

  • 93% (709)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 8, 2026

Jam did a wonderful job, great app been using it for a year!!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2026

thanks for fast help Mark

Store

Sevora

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

May 6, 2026

Jam was very quick and helpful when solving a code-related issue

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 2, 2026

I’m very satisfied with the support from the Upcart team. Jose helped me quickly and professionally with my question and really took the time to think along and find the best solution. The communication was clear and friendly, which made the whole experience very smooth. Thanks to his help, everything is now working perfectly. Highly recommend Upcart and their support team!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

May 6, 2026

I had an issue where my product titles were getting cut off in the cart drawer. The AI assistant tried to help, but when it didn't work for my specific theme, Jose stepped in. He directly accessed my store backend and fixed the CSS issue immediately! The customer service is incredibly fast, kind, and professional. Thank you, Jose, for the excellent support! Highly recommend this app.

Store

Numero6

Using app

19 days

Total reviews

1

Average rating

5.0

All reviews

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