All reviews

Rating Breakdown

  • 5
    93% (166 ratings)
  • 4
    3% (6 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (5 ratings)
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5 / 5 Share

Nov. 4, 2021

Excellent app! It does exactly what I expected it to and I've never come across any issues in my 6+ months of use.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Merchant, thanks so much for the review! So happy to hear that the app is meeting your needs.

5 / 5 Share

Nov. 4, 2021

Good app. Great customer service. Michael responded really quickly to both my problems. Unfortunately he couldn't help with one problem due to it being an android phone issue rather than an issue with the app. The other issue I had he found out the problem and fixed it quickly. Thanks again Michael!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 3, 2021

The app works perfectly, I just had a small issue but they was very attentive to solve my problem very quickly. I also bought this app of them: https://apps.shopify.com/live-product-options. 100% recommend.

Using app

About 1 year

Total reviews

2

Average rating

5.0

1 / 5 Share

Nov. 3, 2021

really bad customer support service. they didn't really seems like they wanted to solve my problem...

Using app

2 days

Total reviews

2

Average rating

1.0

Developer Reply

We answered all of your 5+ support requests, we even provided screenshots in our responses. If you think this justifies leaving this review, then your are ngmi.

5 / 5 Share

Oct. 31, 2021

Absolutely loving this app! Support was very fast and friendly. Functionalities are also seamless and make it easy for customers to use.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2021

I use this app to help customers who are re-ordering from a previous specific design file. This app is excellent. Works well. Support team helped troubleshoot code issues promptly. Thank you Michael and team!

Using app

Over 1 year

Total reviews

10

Average rating

5.0

5 / 5 Share

Oct. 22, 2021

Fantastic app! This makes it easy for our customers to just upload their pictures for printing. You can also set the ratios of the cropping, which are needed for photo printing businesses like ours.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 12, 2021

This app does exactly what it says and looks very nice on the page. The support is also excellent and ironed out a small theme issue we had.

Using app

5 months

Total reviews

2

Average rating

5.0

3 / 5 Share

Oct. 2, 2021

I tested this app. On the positive side it is customer friendly and easy to install. It takes very few clicks for the customer to upload, edit and order. On the negative side, customer images cropped in the editor will have a color shift. I noticed this when I made a test purchase in my own shop. Customer service confirmed this and informed that this will always be the case for browser based editors. I assume that is correct and therefore I asked customer support if it was possible always to download two versions of the customer image: The original file and the cropped one. Then I can use the original file and crop it in Photoshop based on the customers input. Customer service was not willing to allow that due to the fact that other users had not requested that. This issue may not be important for all web shops, but for printing quality images correct color management is essential. My conclusion: 1) Correct color management should be a core competence for any app handling upload of images 2) Customer support should go a long way to meet a relevant customer demand. Fortunately I was able to find another app where the requested service was no problem. Based on the shortcomings 1) and 2) I can only give 3 stars. However I would be happy give Upload-Lift Image Upload a second chance if the issue is solved in a later update.

Using app

13 days

Total reviews

4

Average rating

4.5

Developer Reply

Hi Merchant, thanks for your detailed review, i can tell you really took your time to write it. Our support team did mention that a color shift can occur when the browser re-encodes a cropped image. However, this is extremely rare. Many customers use our app to print images with no issues. Update: We now have the option to save the original image in addition to the cropped image. You are always welcome to give our app another try.

5 / 5 Share

Sept. 28, 2021

a very powerful img upload app. the UI is very friendly to customers. I use it to work with the option app by the same developer.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 12, 2021

Great app and even greater support team. As a free plan user emailing for support during the weekedn, I didn't expect quick response. But Michael and his team was amazing. They fixed the issue only in a couple of hours. The professionalism and can do attitude they demostrated was superb! Well done team!

Store

SELFORU

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2021

Amazing app for uploading images for product customizations. Tried a bunch of different apps and none works as well as this one. Highly recommended.

Using app

9 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 28, 2021

I recommend 100% both applications "live-product-options and upload-lift" from Cloudlift.App. The two are very versatile, highly configurable, and work very well together. You can configure them according to the needs of the products and you can visually use a custom CCS for the variant visuality of the products, you also have other customizable visual options. Despite being such a young app, I highly recommend it. The best thing they have is technical support with a quick response in less than an hour, and if you have any problems they also attend you on weekends. I am very grateful for this app and for Michael, who has always found a solution to all my problems.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 21, 2021

Absolutely fantastic app with more than generous upload quantity and pricing. Couldnt find anything wrong even if I tried to

Using app

11 months

Total reviews

3

Average rating

3.3

5 / 5 Share

July 30, 2021

The app is so simple to set up and use. The built in styling is modern and can blend in with any store's theme. Useful for creating multiple field types. The support are quick, friendly and always willing to help.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 11, 2021

Works as intended, and the support is the best i have experienced, it has a very detailed interface and very good multi language support.

Store

Chum

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 27, 2021

Fantastic app. It has so many features. I don't actually use it for the file upload, but for customisations. I had a problem with the install and the support was amazing. I contacted them on a Sunday afternoon and my issues was resolved within a few hours by someone helpful and friendly. I had applied this app for a customer who needed the file upload capability and thought it was such great value for money I installed it on my own site. I checked my site speed before and after install. The speed performed better with this app than my previously installed app - very happy with that.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

June 14, 2021

Amazing Customer service, the app works really good just had one problem that's because of theme not app. But Michael fixed the error in no time. 100% recommend if you sell custom photo products.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

1 / 5 Share

June 2, 2021

Very poor customer service with little desire to solve problems and with an arrogant attitude. I do not recommend the app, there are many cheaper options and with much better treatment that facilitate everything in a matter of minutes.

Using app

2 months

Total reviews

4

Average rating

4.0

Developer Reply

Merchant sent over 8 emails regarding a font issue that is unrelated to our app. We checked his theme multiple times. Customer finally threatens to use another app if we cannot fix it for him. We offer great support, but we are not your personal developer, especially when you are using the free plan.

4 / 5 Share

May 17, 2021

I used this app so that customers could upload files to be printed for them. I like the easy to use interface and ability to change the upload button's appearance. The support was great. I wish the app could preview PDF files, not only image ones. Or have the link to file on the cart page open in a new window on its own. Overall I am happy with the app!

Using app

4 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for the feedback, how the links in the cart are shown is in your full control, you can open a link in a new tab to preview a file, including PDF.