UpOrder (formerly Spently)

April 21, 2020

The app is incredibly easy to use and super quick to set up. The customer support team is even better, they'll help set up everything in case you do not have the time to do it. 10/10 recommend to any brand

April 20, 2020

The Spently team made this super easy to set up and we started making money on Day 1. After 30 days with our new emails, we had a 50x ROI. Incredible! Our new favorite app!

April 15, 2020

This app is great for crafting beautiful, professional auto emails for events such as order confirmation, shipping updates, and more. My only regret is that it doesn't support a newsletter feature. Grace Kwok was excellent at assisting me with getting my templates set up, and she even kindly extended my free trial when I had to pause my shop right after starting with Spently due to the COVID-19 outbreak affecting my Chinese suppliers at the time. A bit pricey, but I appreciate being able to see exactly how much revenue is attributed to Spently's intervention each month in addition to the lifetime of using the app.

April 14, 2020

I added this app when I learned Omnisend could not replace my automated store emails (order confirmation, shipping confirmation, etc). Spently does that extremely well! The emails are super easy to design; very intuitive. Not that that mattered; they do all that for you in setup! And they even followed up with me a few weeks after installing to see how I was doing (an actual email, not one of those automated things). And the app paid for itself in the first week alone.

April 7, 2020

Amazing customer service and great to work with. Great for keeping up with customers and making sure everything is good.

April 6, 2020

This app is very profession and has performed well. Pricing is flexible, fair and the customer service has been one of the best. Would highly recommend.

March 25, 2020

I’ve been taking the time to streamline my site and happy that I found Spently. I’m spending more on ads, that just break even at best, cause of what I’ve calculated my new LTV to be thanks to Spently. My customer life time value looks to have an increase of %25+ that’s huge in this world. I’m also seeing my email open-rate crush it with Spently’s confirmation emails. It’s super cool what you all are doing!! I also have to mention that my point-of-contact (Jordy) is astonishing at what she does, super friendly and seemingly always available to assist me:)

March 21, 2020

Easy to set up and it looks professional. Its also free which helps me save a lot of cost since I'm just starting.

March 5, 2020

Roddy and the rest of the Spently team were fantastic. They responded immediately, were incredibly clear, helpful and nice, and I was able to get a full suite of beautifully formatted customer notification templates in a very short period of time.

Feb. 29, 2020

Spently assigned someone to my account and they set up all my email templates FOR me! I was astonished by she attention to detail and the templates were so on-brand. We did have to tweak some formatting but she was very attentive and got it working. Before my trial even ended I had nearly a $2k return in sales!

Feb. 21, 2020

This app is fantastic and the support is just amazing, if you have any problems they will help you :)

Feb. 20, 2020

Simple and easy to use. However, I outgrew my plan in 2 days and had to upgrade to the $99/mo plan.

Jan. 29, 2020

Unfortunately no answer to support questions and no way to fully translate the e-mails into another language. So it does not work for me.

Jan. 17, 2020

I haven't started using the app yet, just getting it set up to go live. I'm writing the review to say the staff has been great. So far, my experience with Spently has been exceptional and personal. I'm looking forward to working with them.

Dec. 19, 2019

I had a small issue not finding my way around the app. So, I opened the chat window and Callum created a whole set of Mails for me within a few minutes. Super helpful and more than I expected!

Dec. 17, 2019

Awesome support, the best! Good luck to you guys! Your patience is unlimited and most importantly all issues are resolved super professionally and quickly. I recommend. Keep it up Callum!

Dec. 10, 2019

Great app and great customer service. Does what it says on the tin and really help with repeat purchases. Would definitely recommend!

Dec. 9, 2019

Spently is a great app for emails sent for the shop on orders. We have had issues updating our logo to a most recent version, but these issues aren't cause for concern to not give a 5-star rating. Overall, I'm very please with using how the app communicates with Kit and raises our level of professionalism towards new and returning customers. Only con that I have, is that the Starter Plan would start with 100 monthly orders vs. 50. This would allow for smaller businesses like ours to expand a bit for holiday sales without having to break the budget.

Dec. 6, 2019

Callum was a great support and app does exactly what is suppose to do, with amazing interface and slick features. Top and recommended

Jan. 14, 2020

So far, Spently has proven to be an effective complement to omnisend for us. It is easy to navigate and configure. We are happy with the responsive (and friendly) support from both Roddy and Callum. We received a positive ROI within the first month. Highly recommend!