UpOrder (formerly Spently)
Increase repeat purchases with customized notification emails
Rating
4.6
feedback
582
chart
#7,242
All reviews
Rating Breakdown
Review RSS Feed
June 21, 2020
This app is a must have. The Spently team came through big time in automating our customer communication processes, giving us a immediate savings of 23% over our previous manual input. Huge! Already, we are seeing returns, and we recently installed the app. Well worth the investment. Excellent support and follow up. Highly impressed. Thank you so much Spently.
June 19, 2020
Spently was effortless to set up and exactly what I was looking for in my business. I love how automated and easy it was to follow up with my customers in a strategic manner. I only wish I could have found Spently sooner, as it increased my monthly revenue greatly! I would comfortably say this is the best app in my roster for increasing revenue. Don't delay in downloading, let Spently do the work you don't have time to do.
Using app
About 3 years
Total reviews
2
Average rating
5.0
June 19, 2020
I've really enjoyed working with Callum and the Spently team, the service they provide is second to none. As for the application itself, it's very easy to use and offers some incredible feature so that merchants can ensure every email template is on brand, unique and engaging. We've been running the app for two weeks and have already seen two conversions from the abandoned cart email and we hope to see more of this in the future. I highly recommend Spently for anyone looking to improve their email marketing communication and capture their online customers on a different level!
June 18, 2020
I simple love this app. Not only because of the many opportunities, but also because of the service level op the Splently team. I really helped me generating more sales.
June 15, 2020
We're only just starting out but we are already seeing improved engagement and some revenue coming through our transactional emails. Very happy with the customization of our simple user experience but the support is what puts this service over the top. Honestly, as a full stack marketer I deal with a dozen different support teams and Spently is at the top with their quality and response. Thank you Spently team!
June 15, 2020
Can't say enough good things about the service level of the Spently team. They have been extremely helpful in setting up the account and our return has been impressive straight away.
June 4, 2020
Excellent app and amazing customer service! I am really glad to choose them for my Shopify store. I recommend them!!
May 29, 2020
I use this app for one of more stores as a test and so far it is going great! Customer service is probably the best from all the available apps.
May 22, 2020
nice app and very easy to understand when you really get it done. Thanks again. It's just what my and my shop needed.
May 5, 2020
Really enjoyed using the app. Interface is really easy to design customised templates that suit my store's look and feel.
May 1, 2020
Andrew and others from Spently have been fabulous support with all my questions and the results have been excellent. Highly recommended.
May 1, 2020
This application will not allow to send emails to customers and I suffered very badly. Never go for this apps it is not even reflected in Shopify after installation. Leave this apps very fast, I had worst experiences. The charges are very high.No support also given. Pathetic services
We’re sorry to see this review, but it’s an inauthentic representation of our app and our interaction with you. Our customer support team responded to you within 15 minutes even though it was at 1:30am EST and our support hours are typically from 9am - 6pm EST. We care about our merchants and we pride ourselves on our service. We are still more than happy to help you in any way we can. We don't offer email newsletters, it's just not what we do. We support your Shopify notification emails and power automated follow up emails. If you would like to send newsletters there are many great apps in the Shopify App Store to do that. We do not hijack your data in any way. We do need some data to properly service you and your emails, with features like product recommendations, discounts, and analytics. We delete all of your data within 30 days of uninstalling our app. You can find more info in our Privacy Policy. Every Shopify app you install from the Shopify App Store is visible under the 'Apps' section in your Shopify admin. If for some reason you cannot see our app there please contact Shopify Support for help. Our thousands of merchants, including the 450+ merchants who have given us positive reviews would disagree with you that our app is not reflected in Shopify after installation. They are all driving fantastic results, and it's worth the investment to them. We'd love to deliver the same service and results for you. Also, the app is completely free for you to use at your order volume :)
April 29, 2020
Between the service, effectiveness and the onboarding - everything was a 5 Star experience. They reached out to us and we definitely appreciate that they did, as the software is very easy to use and their team's onboarding processes made it extremely easy to start making money with it right away. On the note of effectiveness - definitely worth the $99 per month for such a capable, yet simple app.
April 28, 2020
This App is great, I really like how easy it is to customize communication to the customers and drive them back for repeat business. Customer Support is hands down the best ever. Bravo Spently!
April 27, 2020
Was struggling to find an app that would let me customise my notification emails and this was the ONLY one that met my needs. Quick and easy to set up, and most importantly makes our emails look so much more professional.
April 23, 2020
Oh these guys have an amazing product and a really good support team. I have been impressed by the way how they customized my email templates that is completely in sync with my brand colors and branding language. Well worth it. Thank you :)
April 22, 2020
I really love this app. The support we received from the Spently team is over and beyond 10 stars. This app is a must for every store owner to ensure that they have branded, professional email notifications going out to their customers that will help them generate more income. The only thing I wish I could do is manually send an email notification from the app to a customer in the event that one was not sent via the shopify trigger. Overall an excellent app, with exceptional customer service!!
Thanks for the great review! Depending on the email notification type, there are some manual ways to trigger these within your Shopify Admin. Message us in the app or at [email protected] and we can point you in the right direction. Thanks again!
April 22, 2020
This app is a game changer. Brought in over 5k in revenue within the first month. Totally worth it. Customer service is great too!
April 22, 2020
The app is very easy to use, simple and straight forward. Quick to set up, and easily customized. The customer support team is amazing, they'll help set up everything.