UPS Shipping (Official)
World Class Shipping Automation Powered by Itembase
Rating
4.6
feedback
90
chart
#76
All reviews
Rating Breakdown
Review RSS Feed
Sept. 20, 2024
I've not been using the app very long, but so far I've had a good experience with it and customer support was extremely helpful in resolving the one issue I had.
Sept. 11, 2024
This app is good and the support is very helpful. Started off with several issues but these were resolved quickly by the support team. Once set up correctly, it is very quick to book shipments and saves me alot of time. There are still some things that could be improved and introduced including: -Removing orders from the 'orders' section when they have already been fulfilled in Shopify (e.g. when fulfilled by another shipping provider). -Also it would be really helpful to have some sort of self service returns portal for customers to submit return requests and use the UPS shipping rates. This would really help and encourage me to use the integration more for returns (I currently use another 3rd party app for returns).
Sept. 4, 2024
I want to use this app, but it ALWAYS incorrectly rates our shipping costs even as we've tried multiple times to synch it to our UPS account. We've become accustomed to this. However, the app often loses synchronization with Shopify and we are unable to fulfill orders received in time for EOD shipping. Kind of sucks when the UPS driver has to come back the next day because the app doesn't work.
Aug. 30, 2024
DO NOT DOWNLOAD. This app is absolutely horrible and the customer service is no better. We have created an account then the next day we are not able to login and when you try to create an account it says email already used but when try to reset password you never receive the link to reset the password. I recommend just going through UPS website and doing what you need to do because this app does not do anything and the support is terrible two thumbs down zero stars. DO NOT DOWNLOAD
Hello, thank you for your message. You've opened around 6 tickets with us and each of the tickets has been answered with possible solutions. We're always reacting to Customer Suport inquiries within a couple of hours. I encourage you again to get back to us and answer the tickets we've been working on. Thank you!
Aug. 25, 2024
July 19, 2024
Its been really easy to install and operate. The customer service are very responsive. Very happy so far
July 15, 2024
Be aware that this app is NOT UPS or an official UPS app, despite its name. I wasted A LOT of time installing and setting it up, only to find out they can't provide labels for some UPS services, including Ground Saver and SurePost. That's fine, but it needs to be stated in the description here or at the least on the app itself, as many businesses in the U.S. use these services.
Hello, thank you for your message. You're always free to reach out to our Customer Support that is available 24/7 to request information before spending a lot of time and letting us know the requirements you have from the very first message. UPS is offering a lot of services and we're happy to add them based on merchant requests. As I explained in the ticket you've opened up with us this App initially targeted the European market and we're slowly expanding the offerings to global UPS Services. Furthermore I've also shared with you the information that we are an official UPS app since we're listed on ups.com https://www.ups.com/de/de/business-solutions/expand-your-online-business/ecommerce-plug-ins.page
June 27, 2024
If you are an IOSS-registered business, this app is currently unworkable, useless and you should avoid it. The software mis-declares commercial invoice details and values to customs/ups brokerage for international shipments (and this is meant to be an official app?) and then customs subsequently incorrectly charge our customers import tax and fees we have already paid via our IOSS intermediary! This Issue with the data they are providing UPS has been highlighted to the developers of the app on multiple occasions, with clear evidence of issues, even specifically detailing where we can see why issues are happening, and yet no resolution nor constructive feedback has been provided to date. It is totally unacceptable. If you are not IOSS registered or don't send any packages to the E.U then perhaps this issue won't affect you or your customers. But if you are like us, this app and the data it sends to UPS is completely useless and will cost you and lose you customers. This is a fact. We can provide the evidence of failure after failure. Overcharging after overcharging and no one could care less. Avoid at all costs.
June 3, 2024
Super fast support response every time I've encountered an issue with the app. 100% recommend
May 30, 2024
I need help logging into the app and activating my shipping. I am in the UAE and everything was sent via email. My problem is not solved yet.
Hello, we've tried to reach out to you a couple of times with different email address. We've also tried to schedule calls with you with one of our onboarding specialist but you did not reach back. Please get back to us by writing us to [email protected] or opening up a ticket on https://ecommerce.help
May 30, 2024
Very happy with the help of the support team so far! They emailed with me back & forth to help me configure the Dashboard and connect it to my Shopify Store
June 22, 2024
could not connect account
Hello, we've been trying to reach back to you 5 times but did not hear back from you. Please communicate with us so that we better understand your use case and if this can be handled with this App. Currently it seems like you're not producing any online orders but more through the Shopify POS in your brick&mortar store. We're also trying to schedule an onboarding call with you to understand the scenario better and provide solutions. Please get back to us on [email protected] We'd appreciate the collaboration!
May 7, 2024
The app is very streamlined and saves our business a lot of time with processing orders and the support staff is very helpful, Ruben Miller especially. I would definitely consider this app if you end up feeling stuck in shipping processes.
April 18, 2024
The customer service on this app is ten times better than what I was getting with Shopify. Thank you Ruben and team!! I absolutely love your level of service. Cheers ;)
April 15, 2024
Quick response and Ruben Miller fixed the issue swiftly! Very grateful. Thank you!