UPS Shipping (Official)
World Class Shipping Automation Powered by Itembase
Rating
4.6
feedback
102
chart
#58
All reviews
Rating Breakdown
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July 15, 2024
Be aware that this app is NOT UPS or an official UPS app, despite its name. I wasted A LOT of time installing and setting it up, only to find out they can't provide labels for some UPS services, including Ground Saver and SurePost. That's fine, but it needs to be stated in the description here or at the least on the app itself, as many businesses in the U.S. use these services.
Hello, thank you for your message. You're always free to reach out to our Customer Support that is available 24/7 to request information before spending a lot of time and letting us know the requirements you have from the very first message. UPS is offering a lot of services and we're happy to add them based on merchant requests. As I explained in the ticket you've opened up with us this App initially targeted the European market and we're slowly expanding the offerings to global UPS Services. Furthermore I've also shared with you the information that we are an official UPS app since we're listed on ups.com https://www.ups.com/de/de/business-solutions/expand-your-online-business/ecommerce-plug-ins.page
June 3, 2024
Super fast support response every time I've encountered an issue with the app. 100% recommend
May 30, 2024
I need help logging into the app and activating my shipping. I am in the UAE and everything was sent via email. My problem is not solved yet.
Hello, we've tried to reach out to you a couple of times with different email address. We've also tried to schedule calls with you with one of our onboarding specialist but you did not reach back. Please get back to us by writing us to [email protected] or opening up a ticket on https://ecommerce.help
May 30, 2024
Very happy with the help of the support team so far! They emailed with me back & forth to help me configure the Dashboard and connect it to my Shopify Store
June 22, 2024
could not connect account
Hello, we've been trying to reach back to you 5 times but did not hear back from you. Please communicate with us so that we better understand your use case and if this can be handled with this App. Currently it seems like you're not producing any online orders but more through the Shopify POS in your brick&mortar store. We're also trying to schedule an onboarding call with you to understand the scenario better and provide solutions. Please get back to us on [email protected] We'd appreciate the collaboration!
May 7, 2024
The app is very streamlined and saves our business a lot of time with processing orders and the support staff is very helpful, Ruben Miller especially. I would definitely consider this app if you end up feeling stuck in shipping processes.
April 18, 2024
The customer service on this app is ten times better than what I was getting with Shopify. Thank you Ruben and team!! I absolutely love your level of service. Cheers ;)
April 15, 2024
Quick response and Ruben Miller fixed the issue swiftly! Very grateful. Thank you!
April 3, 2024
This app is fantastic! It has all the features we wanted and is simple to use. Support is very responsive.
March 21, 2024
Great App, and great Support Team. It might look a bit a segue at first, but with a little Time and the helpful Tips of the Support Team, everything works flawless.
March 14, 2024
First of all, they did a one on one meeting with me to get everything setup and working flawlessly. Secondly, it didn't cost anything nor did I need to upgrade my Shopify plan. I am using a basic legacy plan and it still works. You don't need Premium Shopify, you don't need a paid app. This works and all of my negotiated rates are in there. Amazing service by the App team developers here.
March 12, 2024
Fast customer support. The app is simple but works great. We use it in orders that require to be divided into more than 1 box/label.
Feb. 22, 2024
The app works pretty good, sometimes it has some errors, but the customer service is great (if you get Ruben specially) good app to use