UPS Shipping (Official)
World Class Shipping Automation Powered by Itembase
Rating
4.6
feedback
102
chart
#58
All reviews
Rating Breakdown
Review RSS Feed
Feb. 16, 2024
As far as customer service goes, UPS has shown great effort in responding on time and dealing with the issue, along with following up to help & guide.
Feb. 1, 2024
I'm not sure I've ever left a review for anything for, but this app and the team that supports it deserves one! Its easy to setup, easy to use, and it works. I had a few missing features- printing labels from the app, and scheduling a pickup- and Ruben got back to me very quicky (1hr or less) to fix my issues and set us up for a successful product launch day. Thanks! I'll continue to use!
Feb. 1, 2024
This app works awesome, and saves us a lot of time. App connects quickly to Shopify, you can work with rules so that the correct UPS service is connected to the different shipping methods in your store. Automatically puts the orders on fullfilled after the label is printed, tracking right in the Shopify orders dashboard. We had one issue that we could not print from the dashboard directly to our label printer, but one ticket and maybe 1 hour later that was added to our account, and we can now print the labels directly from the dashboard. Super easy and very happy with this!
Jan. 29, 2024
This app works really fast and made our everyday life much easier :) The support is also very quick in answering our questions. Thank you very much :)
June 19, 2024
I have been using this app for awhile now. It works great for us! I would recommend this app to anyone trying to streamline their UPS shipping within Shopify.
Hello, thank you for your message. You've opened up 4 tickets and every single ticket has been answered a couple of times. Since the issue has been resolved, you're using the Dashboard on a daily base. Please get back to us since we've tried to reach back to you numerous times to check in and see if there is anything else missing for your label creation workflow.
Feb. 21, 2024
Support ist schnell und super.
@Legalpower thank you for your review. We've tried to get in contact through our support channel with you in approx. 3 different Tickets. Unfortunately we're not receiving any reply from you. We saw that you're actively using the App and that you're creating every day shipping labels successfully since the 14th of December 2023 Please reach back to us via a support ticket so that we can verify with you if everything is okay or if you're missing a feature to make the Dashboard even more productive for you. We're looking forward to your response!
Dec. 3, 2023
This is app is okay but you should edit the design to make it clearer (especially for the order list and order shipment creation) and, most importantly, add the following feature: Download PDF SHIPPING RECEIPT --> I don't mean the invoice for the customer, I mean the receipt of the shipment from UPS with all the costs and details of the shipment, this is possible through ups.com in the shipment preferences, but not with this app unfortunately, and now I have to go to the ups.com and download them from there, which is a loss of time which could be avoided.
Dec. 1, 2023
Switching to UPS for our shipping needs, especially for non-EU countries, has been a game-changer. Their app is highly efficient, making complex processes smooth and manageable. The standout feature, however, is their exceptional customer service. The team, particularly Ruben, swiftly addressed our queries and implemented necessary features, significantly enhancing our experience. Their proactive approach to problem-solving and customer satisfaction is commendable. Overall, UPS and this app is a top-notch choice for anyone seeking a dependable and user-friendly shipping solution.
Nov. 30, 2023
Great app, easy to set up, good Shopify integration (vice versa) and creating shipping labels is a breeze. I use the app for a week now, the few questions that I had and asked through the support button, were answered very fast and adequate. The most 'difficult' thing to do was creating a UPS account which I didn't have yet . I will use the app only for international shipping labels from The Netherlands to mainly the USA, Canada and Australia, and so far this works without flaws, and with good shipping rates (much better than the rates through for instance the Sendcloud app). If I had one improvement wish (for now), it would be the possibility to add more products to the automatically created commercial invoice (I sometimes add a free product to a parcel), without having to adjust a Shopify order.
Nov. 21, 2023
The UPS app is super user-friendly and checks-off all the boxes. Ruben from UPS is second to none when it comes to providing quick and effective assistance on any issue needed. Would be proud to have Ruben on my team.
Nov. 13, 2023
Prompt reply and really helpful. Quickly accommodated our custom request, so can only recommend them.
Feb. 12, 2024
Reuben's app support is very thorough. App works most of the time. UPS customer service is awful. High % of Mail goes missing or is up to 2 weeks late
Using app
10 months
Total reviews
12
Average rating
4.0
Oct. 19, 2023
Excellent customer support. They respond quickly and resolve your issues. The only thing I haven't figured out yet is how the "UPS rules" work. I suggest updating the videos available on YouTube as they are outdated and adding more new tutorials. Thank you.
Sept. 26, 2023
La verdad es que el API de UPS nos está ayudando mucho a sacar todos los pedidos diarios, es muy practica, y la atención que me brindas es rápida y eficaz
Sept. 8, 2023
First time I am volunteering to leave a review. I guess I have been super lucky to have Ruben as my main contact. He has solved a few of the issues I had when setting up and after the set up too, even when I needed to reimport orders I had deleted. Always super quick and super polite. Honestly, if he was in London, I would hire him right away to join my team! Thanks Ruben!