Upsell & Cross Sell — Selleasy
Shopify Upsell App | Cross Sell, Cart Upsell, Bundles, etc.
Rating
4.9
feedback
2,058
chart
#24
All reviews
Rating Breakdown
Review RSS Feed
Oct. 8, 2024
Great professional features, really quick action to sort issue when Frequently Bought Together wasn't showing anymore, related to change of product page impacting the theme details they use
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Oct. 8, 2024
We are using the app since a long time and are happy with it.
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Oct. 7, 2024
Annie was a great help, thanks a lot
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Oct. 7, 2024
EDIT 07 Oct 2024: Updating my review below from 2 stars to 5 stars based on response from App Support received today (in 'quotes' below)... really appreciate the effort and accept your response as more than satisfactory. I will look to reinstall the App soon, and will take you up on the offer of support for customisation then. [Quote] I would like to clarify that since the billing is under Shopify's control and we do not have a way to check if the app is enabled or disabled in a store, the app's charges will continue as long as the app is installed in the store. This is the nature of apps in the Shopify app store, and unfortunately, it is out of our control. We completely understand your concern that you have not been using our app, and we are willing to process the refund. We are also more than willing to customize the app widgets for you to suit your needs, as we regularly do for our other customers when they reach out to us via live chat, Zoom call, or email. The contact details are readily available on the app's help page and in the Shopify app store, as shown in the screenshots below. [Endquote] Original review: Limited features, doesn't offer the flexibility needed. While I did get some increases to cart value, I had more abandoned carts where this app showed than without the app... the pop-up is too large and intrusive and not crystal clear what a user needs to do to continue with their purchase. Don't agree with the pricing plan, you're charged even when you have nothing deployed in the app, you start to get billed once you go over 50 orders in a month, just for having the app installed, even when no upsells, cross sells, etc have been activated. Lastly, I uninstalled the app but I am still being charged and there's no customer support email / link. If I am charged again next month while I don't even have the app installed, I will be seeking a full refund.
Thank you for your kind feedback! We're glad that we were able to clarify and resolve the situation.
Oct. 4, 2024
Thank you for rating our app. We are happy to hear about your positive experience with our product and service.
Oct. 4, 2024
Veena was so cool and definitely knew what she was doing. Flew off the screen and fixed my issues. You rock, girlypop!
Store
My Store
Using app
27 days
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Oct. 4, 2024
Really good support from Febin!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Oct. 4, 2024
Super good support with the chat function. I thought something was not working but it seems it had to do with my own cache. All solved!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Oct. 4, 2024
Annie Was great helped me out the entire time thanks for 5 star service
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Oct. 3, 2024
Got stuck with some CSS coding and their customer support was amazing!
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Oct. 3, 2024
Super fast response and service, highly recommended
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Oct. 2, 2024
Suriyaa was very quick to respond to my request for help. Fixed all the issues I had very promptly.
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Oct. 2, 2024
Highly recommend. Support via live chat was really easy and fast!
Thank you for taking the time to review our services. Your wonderful feedback is greatly appreciated and helps us to continuously improve.
Oct. 2, 2024
Had a problem where the widget stopped showing, but contacted support and Janani got it fixed quickly. App looks great, and great support.
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Oct. 1, 2024
Thank you very much for rating our app. We are happy to hear about your positive experience with our product and service.
Oct. 1, 2024
Best teams—they really help you when you need it and quickly
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Oct. 1, 2024
Jananee, Thank you for your assistance. you have gone above and beyond. Hope all your co-workers were like you!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Oct. 1, 2024
Febin from the support team identified the problem I was experiencing in a very short time and solved it immediately. Thank you.
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Sept. 30, 2024
Sudhan was really patient and took care of my problem in just a few minutes. I really recommend it. Thanks again
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Sept. 30, 2024
great customer support and the app is easy to use for someone like myself who can't code.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.