Upsell & Cross Sell — Selleasy
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Very helpful! I learned a lot!
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Exceptional Support and Quick Troubleshooting! I've been using the Upsell & Cross Sell app for a while now, and I can't emphasize enough how impressed I am with their 24-hour chat support. The team is always available, no matter what time I reach out, and they respond almost immediately. They're extremely knowledgeable and have resolved any issues I've encountered with lightning speed. The support experience is smooth and stress-free, which is crucial for keeping my store running efficiently. Highly recommend this app to anyone looking for reliable service and top-notch support!
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I just had a call with Sudhan. He went over and beyond in helping me set up the offers. Thank you so much
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App is very easy to use, and the customer service is quick and convenient. The individual who helped me (Suthan, I believe) had no problem identifying the issue and fixing my problem.
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Trissha was really helpful for helping me setting my tests up. Mani is a very good developper always here to help with great efficiancy
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Febin as help us a lot!!!
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The support is great! Will keep using this app!
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Thank you Kavya for super quick and proactive support!
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high efficiency
Thank you for your wonderful review!
Simple and effective with speedy customer support
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Deze app is aan te bevelen. Ik liep tegen een probleem aan toen bleek dat ik de uitlijning op de product pagina niet goed kreeg. Via chat direct een verzoek neergelegd en ben werkelijk ook direct geholpen. Top service!
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This is unacceptable. You did not resolve the issue — the widget is still broken after the so-called "upgrade" that you promised would fix it. On top of that, your agents keep disconnecting the chat mid-conversation. I have to restart the explanation with every new agent because nothing gets properly escalated. And worst of all: I don't even know how long this app has been broken. I only found out because a CUSTOMER warned me that the addons weren't being added to their order. I've probably been paying for a broken app for weeks or months, losing sales the entire time. I'm uninstalling Selleasy and switching to another app. I'll also be leaving a detailed review on the Shopify App Store reflecting this experience. Please revoke the Collaborator access from your side.
We apologize for this unfortunate situation. We’ve looked into your case and have a clear path to resolve this. We identified a conflict caused by a recent third-party app update in the store, and our technical team has a fix ready to deploy. Regarding the chat issues, we confirmed our support platform experienced downtime during your session, which prevented us from assisting you properly in real-time. We have sent you an email with the details to get this fixed. We value your partnership since 2022 immensely and hope to get everything back on track for you immediately.
Best Customer Support ever. They style the widget the way you want in a Zoomcall or Chat. The functionality of that App is also great as it covers multiple Upsell and Crosssell strategies. Thumbs up for Trissha from the developer team. She coded the CSS as I wanted. Thanks
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great service, super helpful support. easy to use and gets a great ROI on my store for completing bundles
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Fantastic app with exceptional support service!
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Fantastische service van het service team. Deze app werkt geweldig. Ik ben er heel erg blij mee.
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Excellent App & support
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good prompt support!
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Good job Trissha. She was cooperative, adhered to my requirements, and implemented the changes.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Great App and Support. Easy to install and and set up. Jumped on a zoom call with Febin to make some amendments to the widget placements and he fixed it for me straight away. Highly recommend.
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