All reviews

Rating Breakdown

  • 5
    96% (311 ratings)
  • 4
    2% (8 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (5 ratings)

Reviews with Text

  • 90% (294)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 2, 2025

Easy app to manage and great customer service!

Using app

--

Total reviews

7

Average rating

4.3

5 / 5 Share

Dec. 1, 2025

Store

Dorelan

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 26, 2025

Thanks Louie.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 25, 2025

Store

Yowy

Using app

About 8 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 23, 2025

I Love this app and keep finding new ways to use it. It has definitely increased my orders and order minimum $ spend. My customers look forward to all the freebies. Louie in customer service was a huge help too.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 22, 2025

Great customer service! They response right away. I worked with Alina and she was very helpful.

Store

EpiPaws

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2025

Using app

About 1 month

Total reviews

2

Average rating

5.0

4 / 5 Share

Nov. 20, 2025

trying to figgure it out but seems to work really well!

Using app

38 minutes

Total reviews

1

Average rating

4.0

5 / 5 Share

Nov. 14, 2025

WOW! Customer service rules and is so helpful!!

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 13, 2025

Works like a charm!

Store

Novyre

Using app

32 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 11, 2025

Max was really helpful, and the app is great.

Using app

33 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 11, 2025

Really fast and convenient support by Gyte. Helped me with a problem - and also had a nice idea to optimize my product page even more. Very good app and support!

Using app

12 months

Total reviews

3

Average rating

5.0

1 / 5 Share

Nov. 7, 2025

I'm sick of this company. I already pay $599 per year for Upsell Koala. The purpose of the app is to offer upsells to my customers. Now they want me to get a SEPARATE app for a SEPARATE subscription just to be able to do a BOGO upsell. That's ridiculous. I'm unsubscribing from both just because I don't like being taken advantage of.

Using app

7 months

Total reviews

2

Average rating

3.0

Developer Reply

Hello, Thank you for your review. We are keen on improving your experience. We are really looking forward to talking to you or receiving more feedback via email. Looking forward to hearing from you. Regards, Koala Gift team

5 / 5 Share

Nov. 5, 2025

Koala has been great in getting us set up on our store before BFCM.

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 5, 2025

We tried several other apps, but Koala was the first to meet our needs for customer tags and the criteria we were looking to achieve. They provided outstanding customer service, Max in particular. He was competent, capable, and quick to resolve issues.

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 30, 2025

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 30, 2025

ok

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 28, 2025

Conditions work in real time and also in reverse. Support is fast & helpful.

Store

Elimba

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 28, 2025

Excellent service, quick response, and the app does exactly what I expected on product variations.

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 27, 2025

Great Service and prompt reactions!

Using app

5 months

Total reviews

5

Average rating

4.2