All reviews

Rating Breakdown

  • 5
    96% (344 ratings)
  • 4
    2% (7 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (5 ratings)

Reviews with Text

  • 90% (320)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 26, 2025

Koala has been very helpful for our Shopify store. The app is easy to use and works smoothly. Support is fast and friendly. Definitely recommend it!

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

June 25, 2025

Absolutely amazing service from Gyte helped me to install the app without any hassle and took the time to answer all my questions. I really appreciate the support—thank you for going above and beyond!

Using app

17 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

June 24, 2025

Gyte from Koala has been super helpful. Solved my pending problem for 2 weeks.

Using app

6 days

Total reviews

5

Average rating

5.0

5 / 5 Share

June 23, 2025

super App, Max war eine große Hilfe!

Store

ALFREIA

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 2, 2025

21/6: 10/10 customer service. Only app that actually works without issues to add gift with purchase. Thank you 2/7: Updating my review. Support is amazing, had a question and they built out a new feature in a couple of days. Wow. The ROI on this app = Great

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

June 19, 2025

Loving the Koala Gift App so far – really easy to set up and works great with my store. Big thanks to Max – super helpful and actually took the time to check my gift offer, gave me solid advice on how to improve it, and was really engaged the whole time. Top support and a great app. Definitely recommend it if you want to offer gifts on your Shopify store!

Using app

21 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

June 19, 2025

App looks great! Their support team is super helpful.

Using app

3 days

Total reviews

7

Average rating

4.6

5 / 5 Share

June 17, 2025

The app is easy to set up and works seamlessly with our Shopify store. It made upsells and free gift promotions incredibly simple to implement. The support team has been very helpful and quick to respond whenever we had questions. Highly recommend if you're looking to boost your average order value with minimal effort!

Using app

3 months

Total reviews

2

Average rating

4.5

5 / 5 Share

June 6, 2025

Really great experience with Max at customer service. He helped me step-by-step to set up my offers and was super patient in making sure everything worked well and that the offer was just as I wanted it! I'll definitely be able to set up my own product offers in the future. Thanks.

Using app

About 11 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

June 2, 2025

Eine Super App, die genau das tut was sie soll. Der Support ist eine glatte 10/10 Weiter so! Achja, günstig ist Sie auch, einfach unschlagbar.

Using app

39 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

June 1, 2025

Koala has been a outstanding for our store! The upsell pop-ups and free gift offers are super easy to set up and really boost our AOV. I love how we can target based on customer behavior and location. It’s intuitive, powerful, and delivers results fast!

Using app

About 7 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 31, 2025

Why isn’t every app this good, I like it

Using app

1 day

Total reviews

5

Average rating

5.0

5 / 5 Share

May 29, 2025

THIS. APP. ROCKS!!!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

May 29, 2025

The app works brilliantly. The team were unbelievably helpful and fast to solve any queries I had.

Using app

About 6 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

May 28, 2025

The app is really easy to use. I wish it had a couple extra features, but the customer service was GREAT! They jumped in right away, helped me with issues and guided me accordingly. THANK YOU! (Louie) :)

Using app

About 1 hour

Total reviews

4

Average rating

4.8

5 / 5 Share

May 26, 2025

Great customer service!

Store

TARRAN

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 22, 2025

Nice addition to my store, good work from Koala

Using app

10 days

Total reviews

6

Average rating

5.0

5 / 5 Share

May 22, 2025

After experimenting with numerous free gift applications, the Koala Upsell Free Gift BOGO app has proven to be the most impressive. Its intuitive interface and seamless integration make it stand out among competitors. A special commendation goes to Gyte from Koala's support team. From our initial interaction, she demonstrated exceptional professionalism and expertise. Not only did she assist with a specific customization request, but she also proactively suggested additional modifications that perfectly aligned with our brand identity. Her dedication and attention to detail significantly enhanced our experience with the app. For any business seeking a reliable and user-friendly free gift solution, I wholeheartedly recommend the Koala Upsell Free Gift BOGO app. The combination of its robust features and exemplary customer support makes it an invaluable tool for enhancing customer engagement and driving sales.

Store

iLabs

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 18, 2025

Louie was great! Customer service took about 3 minutes on a Sunday at 9pm....I wasn't expecting anyone to be available, so I was pleasantly surprised. Louie got me what I needed in about 5 minutes. Great Service!

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 16, 2025

Thanks for support! Great response time!

Using app

1 minute

Total reviews

3

Average rating

3.7