USAdrop‑Dropshipping & POD

best price for product

As a newer Dropshipping Shopify store and even newer with USAdrop, I am not finding the USAdrop site very user-friendly but the agent was very helpful and gave some guidance to make this current interaction on the usadrop site successful.

very helpful customer service

An excellent site for selling products and excellent and efficient support to solve problems. Thank you to all those involved in the USADROP site.

Responsive support and competitive prices. A good way to build a store.

Excellent service by Rick. He explains to me the situation calmly and helps me find a solution. I can tell he's a great guy just by the way he messages.

I strongly advise against using this fulfillment service. They are completely unprofessional. I was promised that my orders would be fulfilled within 5-12 days, but almost every order took over two weeks to arrive, and some are still in transit! To make matters worse, if a customer requests a return, you're out of luck—they don't provide return labels, so you can't return the product. This has been a frustrating and unprofessional experience from start to finish. Save yourself the headache and look for a more reliable service.

Great customer service! Awesome response time! Thank you Rick for your help!

Still setting up Rick is assisting me good man

Summary of the Incident with USA DROP Over the past 8 to 10 months, my business relationship with USA DROP has been marked by serious breaches of contract, a complete lack of transparency, and conduct that has resulted in direct financial loss, missed business opportunities, and a fundamental breakdown of trust. I placed an order for custom-produced bags via the USA DROP platform. The production was fully prepaid — $800 upfront, no open balance. The goods were manufactured, confirmed as completed, and stored at USA DROP’s warehouse, ready for fulfillment. Then, without any prior notice, warning, or payment request, I received a single email informing me that my products had been disposed of. The justification: allegedly unpaid warehouse fees totaling $1,800. Facts: I was never informed — neither in writing nor verbally — about any warehouse costs at any point. I never received a formal invoice, payment reminder, deadline, or even a basic notification that any charges existed. There was no mention of time limits, storage deadlines, or what would happen if storage fees weren’t paid. The first and only communication I received was after the products were already destroyed. In that same email, I was told I could “solve” the issue by paying an additional $500, and USA DROP would consider re-producing the items. This offer is not only unprofessional, but completely unjustified. Why should I pay $500 more on top of the $800 I already paid, just to replace products that were destroyed — without notice and without legal basis? In addition to the above, I also paid monthly subscription fees of $30 per month for the platform itself, over a period of 8 to 10 months. That adds up to another $240–$300 for a service that, in the end, delivered neither reliability nor accountability. The warehouse fee of $1,800 for approx. 200 bags is completely unrealistic and detached from industry standards. Even in Switzerland — one of the most expensive logistics markets globally — such a fee would be considered outrageous. What’s worse, the calculation method provided was illogical: they multiplied volume and item quantity, which is not how any serious warehouse calculates costs. In standard logistics, you charge either per item or per volume, never both. In summary: I prepaid for products that were never delivered. The products were destroyed without any prior warning, invoice, or legal justification. I never received any formal notice about storage fees — only a post-facto explanation after the fact. I was asked to pay an additional $500 to “fix” a problem I didn’t cause. I paid ongoing subscription fees for a platform that ultimately failed to deliver. The alleged warehouse fees are not just inflated — they are calculated in a way that is commercially invalid. USA DROP’s behavior violates basic principles of business conduct, contract law, and the protection of customer property. Their actions were unprofessional, possibly unlawful, and have caused not only financial damage, but significant operational disruption.

Atención rápida y efectiva. Mis dudas fueron contestadas rápidamente. Gran servicio al cliente

I have to change my rating again, according to what is being comunicated. The previous few days after pouring out my frustrations and concerns regarding my shop and the mishandling by my agent, I received a response from the team at USAdrop. They addressed my issues and provided a resolution, which significantly altered my perspective on the situation. It's been a journey filled with intense emotions due to my deep investment in the shop—I've been building a new brand since July, dedicating time, money, and energy to create video and voiceover ads for social media. Although it’s not yet profitable, the joy of gaining each new customer has been immense, especially as I prepared for the peak season in December. Unfortunately, just hours before December, my enthusiasm turned into panic when I felt my shop was being jeopardized by recent changes and miscommunications with the new agent, Nita. However, the swift response from USAdrop reassured me that they valued my business and were committed to resolving the issues. This experience has taught me a valuable lesson about the importance of clear communication and understanding in business relationships. Some agents, like Alex, were easy to work with from the start, while with others, it took time and effort to reach a mutual understanding. With the problems now addressed and a clearer path forward, I can confidently recommend USAdrop. Their commitment to rectifying the situation proves their dedication to their clients. I look forward to rebuilding my shop, now more aware that understanding different working styles is key to effective collaboration and communication.

I couldn't be happier with USA Dropshop! Their 24/7 customer support is always on standby and responds in no time. The agents are incredibly kind and efficient, making the entire process smooth and hassle-free. Highly recommend for anyone looking for reliable and quick service!

This is my time I used USA Drop. Rick at Chat Customer Service provided great customer service.

good app

Great customer service, I am still figuring everything out and they have been helpful so far.

I'm new to this and I requested help and Rick did a great job walking me through the steps I needed to take, Thank You so much.

amazing platform

ALL THEIR POSITIVE REVIEWS ARE THERE BECAUSE THEY GIVE THEM FREE COUPONS! Very unpropfessional ! very poor customer service , i had fulfilled 10+ orders with them to a specific country , after asking about updates everyday , without getting responses (telling me ther are on vacation , etc ...) . Just after 12 days they tell me they cannot ship to that country and that was a problem , now i have problem with paypal and all because of the complaints , customer service seems like talking to chatbots . for the good of your business , FIND ANOTHER SUPPLIER