USAdrop‑Global Dropshipping
Best dropshipping supplier to the US
Rating
4.7
feedback
87
chart
#831
All reviews
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Oct. 3, 2024
Excellent service by Rick. He explains to me the situation calmly and helps me find a solution. I can tell he's a great guy just by the way he messages.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Oct. 2, 2024
I strongly advise against using this fulfillment service. They are completely unprofessional. I was promised that my orders would be fulfilled within 5-12 days, but almost every order took over two weeks to arrive, and some are still in transit! To make matters worse, if a customer requests a return, you're out of luck—they don't provide return labels, so you can't return the product. This has been a frustrating and unprofessional experience from start to finish. Save yourself the headache and look for a more reliable service.
Dear customer, I want to sincerely apologize for frustrations you've encountered with our services. Your feedback is invaluable, and we take it seriously. I want to assure you that we are actively addressing these issues. We have communicated with all our agents to emphasize the importance of maintaining a consistent and respectful service. We are committed to improving our processes to provide a more reliable and satisfactory experience for our customers. If there are specific concerns or if you have further questions, please feel free to reach out to our customer support team. We are dedicated to resolving any outstanding issues and ensuring your satisfaction moving forward. Thank you for your understanding and for giving us the opportunity to make amends. We appreciate your patience as we work towards enhancing our services. Sincerely, USAdrop Support Team
Sept. 14, 2024
Great customer service! Awesome response time! Thank you Rick for your help!
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Aug. 8, 2024
Very efficient and helpful customer support
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Aug. 1, 2024
Atención rápida y efectiva. Mis dudas fueron contestadas rápidamente. Gran servicio al cliente
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Dec. 3, 2024
I have to change my rating again, according to what is being comunicated. The previous few days after pouring out my frustrations and concerns regarding my shop and the mishandling by my agent, I received a response from the team at USAdrop. They addressed my issues and provided a resolution, which significantly altered my perspective on the situation. It's been a journey filled with intense emotions due to my deep investment in the shop—I've been building a new brand since July, dedicating time, money, and energy to create video and voiceover ads for social media. Although it’s not yet profitable, the joy of gaining each new customer has been immense, especially as I prepared for the peak season in December. Unfortunately, just hours before December, my enthusiasm turned into panic when I felt my shop was being jeopardized by recent changes and miscommunications with the new agent, Nita. However, the swift response from USAdrop reassured me that they valued my business and were committed to resolving the issues. This experience has taught me a valuable lesson about the importance of clear communication and understanding in business relationships. Some agents, like Alex, were easy to work with from the start, while with others, it took time and effort to reach a mutual understanding. With the problems now addressed and a clearer path forward, I can confidently recommend USAdrop. Their commitment to rectifying the situation proves their dedication to their clients. I look forward to rebuilding my shop, now more aware that understanding different working styles is key to effective collaboration and communication.
Dear Customer, Thank you for your feedback. We have received your comments and your agent will do his utmost to assist you in resolving the issue. If you have any further concerns, please feel free to contact Rick via WhatsApp at +86 133 3602 2767 or Beatrice at +86 166 2518 6864. Additionally, you can reach out to us directly through the Intercom chat feature located at the bottom right corner of the homepage on the USAdrop website. Our customer service team is ready to assist you with any problems you may encounter. Best regards, USAdrop Customer Service Team
July 11, 2024
I couldn't be happier with USA Dropshop! Their 24/7 customer support is always on standby and responds in no time. The agents are incredibly kind and efficient, making the entire process smooth and hassle-free. Highly recommend for anyone looking for reliable and quick service!
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
June 29, 2024
Great support and fast responses from Rick. Thank you
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
June 24, 2024
This is my time I used USA Drop. Rick at Chat Customer Service provided great customer service.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
June 24, 2024
good app
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
June 21, 2024
I have had a very disappointing experience with this app/company. It is not responsive, completely unreliable for business purposes. Communication with the support team has been abysmal, with delayed and unhelpful responses. Due to items not being delivered on time, I have lost significant profits. I highly do not recommend this app for any serious use; it's only good for testing purposes at best. Save yourself the trouble and look elsewhere.
Dear Customer, Thank you for bringing this matter to our attention. We are deeply sorry for the response speed issues and order delays you mentioned. Your feedback is invaluable to us as we continuously strive to improve our services. We want to assure you that your agent is actively reaching out to address your concerns promptly. Also, if you have any further questions or need assistance, please feel free to contact Rick via WhatsApp: +86 133 3602 2767 or Beatrice via WhatsApp: +86 166 2518 6864. You can also contact us via our official email at [email protected]. Once again, we apologize for any inconvenience caused and appreciate your understanding. Best regards, USAdrop Support Team
June 18, 2024
Great customer service, I am still figuring everything out and they have been helpful so far.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
June 3, 2024
Great support and fast respons from Rick as well from Danica. They are great help for me :) Thank you
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
May 12, 2024
amazing platform
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
May 1, 2024
ALL THEIR POSITIVE REVIEWS ARE THERE BECAUSE THEY GIVE THEM FREE COUPONS! Very unpropfessional ! very poor customer service , i had fulfilled 10+ orders with them to a specific country , after asking about updates everyday , without getting responses (telling me ther are on vacation , etc ...) . Just after 12 days they tell me they cannot ship to that country and that was a problem , now i have problem with paypal and all because of the complaints , customer service seems like talking to chatbots . for the good of your business , FIND ANOTHER SUPPLIER
Dear Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with your recent orders. Your feedback is invaluable to us as we continuously strive to improve our services. We want to assure you that your agent is actively reaching out to address your concerns promptly. Additionally, we're pleased to inform you that we have resumed normal operations, should you have any further inquiries or require assistance, please feel free to reach out to Rick at WhatsApp: +86 133 3602 2767 or Beatrice at WhatsApp: +86 166 2518 6864. You can also contact us via our official email at [email protected]. Once again, we apologize for any inconvenience caused and appreciate your understanding. Best regards, USAdrop Support Team
April 28, 2024
This is one of best, their service is so great. Highly recommended
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Dec. 17, 2024
Agents are not giving reply properly. Most of the orders didn't delivered yet. My customers are sending mails and agents are not replying. Please guys don't fulfill with these guys.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
May 27, 2025
Usadrop exceptional platform but exceptional professional always available and kind is Catherine my important point of reference for problrms to be solved. Super Catherine thanks for everything!! Five super stars !!!!!
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Aug. 12, 2023
I've had a great experience using USA drop. I've been working with them for a couple of weeks now and they've made order fullfillment so much easier for my business. My agent Sirena provides excellent service and is always there when I need her.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
June 3, 2023
I'm really happy to work with USAdrop for already a couple of months. Especially the great support and customer service from Megan helped me to grow my E-Commerce Business. I can definitely recommend it!
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!