Superfans ‑ Mobile App Builder for Shopify

Superfans ‑ Mobile App Builder

Build native mobile apps to engage, convert, and retain

Rating

4.9

feedback

855

Reviews

chart

#1,387

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    25%
  • Less than a month
    37%
  • Less than a year
    22%
  • More than a year
    12%

Reviews Summary

The reviews for the app are mostly positive, highlighting the excellent customer support provided by the team. Users appreciate the quick responses to queries and the helpfulness of the support staff during the onboarding process. However, there are a few negative reviews mentioning issues with the live selling feature, delayed responses from support, and unexpected fees. Overall, the app seems to have a strong focus on customer engagement and ease of use, with many users recommending it for businesses looking to develop their own mobile app.

Highlights

Excellent customer support and quick responses
Positive onboarding experience
Issues with live selling feature
Delayed responses from support
Unexpected fees

Rating Breakdown

  • 5
    98% (839 ratings)
  • 4
    0% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (10 ratings)

Reviews with Text

  • 99% (848)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 29, 2026

great support and service!

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

May 29, 2026

We have had this app for several years. Every time we have questions or concerns about anything with it the team is always quick to respond and fix the issue.

Using app

--

Total reviews

5

Average rating

5.0

5 / 5 Share

May 13, 2026

Great app and even better customer support! The customer service is top notch! I can’t say we haven’t experienced any issues, but they are very attentive to resolve any issues as they arise. Get the app, you don’t be disappointed

Using app

12 months

Total reviews

2

Average rating

5.0

1 / 5 Share

April 29, 2026

We are very disappointed with this app. We use the live selling feature only once a week, and the monthly fee is almost $600. However, the live feature has had serious issues almost every 1–2 months. In February, we already experienced a live selling problem. After contacting support, we were told they would improve it as soon as possible. But only about one month later, another major issue happened again during our live sale. This time, all product names showed as unreadable garbled text, so customers could not understand what products we were selling. This directly affected our live sales, customer experience, and caused business losses. For an app charging such a high monthly fee, the core live selling function should be stable. Unfortunately, the reliability has been very disappointing, and these repeated problems have made it difficult for us to trust the app for our business.

Using app

About 4 years

Total reviews

5

Average rating

4.2

5 / 5 Share

April 1, 2026

Using app

Over 6 years

Total reviews

5

Average rating

5.0

All reviews

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