Superfans ‑ Mobile App Builder
Build native mobile apps to engage, convert, and retain
Rating
4.9
feedback
857
chart
#1,342
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
25%
-
Less than a month
37%
-
Less than a year
22%
-
More than a year
12%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. One common positive theme is the helpful and responsive support team, with specific mentions of team members like Aditi, Priyanka, and Kirthiga. Users appreciate the ease of onboarding and the assistance provided throughout the setup process. The app is praised for features like live selling, push notifications, and custom blocks, which enhance the customer experience and drive engagement. However, there are negative reviews highlighting issues such as high monthly fees, unreliable live selling functionality, delayed support responses, and unexpected charges. Some users also mentioned concerns about the lack of updates and slow resolution of issues.
Highlights
Review RSS Feed
All reviews
April 29, 2026
We are very disappointed with this app. We use the live selling feature only once a week, and the monthly fee is almost $600. However, the live feature has had serious issues almost every 1–2 months. In February, we already experienced a live selling problem. After contacting support, we were told they would improve it as soon as possible. But only about one month later, another major issue happened again during our live sale. This time, all product names showed as unreadable garbled text, so customers could not understand what products we were selling. This directly affected our live sales, customer experience, and caused business losses. For an app charging such a high monthly fee, the core live selling function should be stable. Unfortunately, the reliability has been very disappointing, and these repeated problems have made it difficult for us to trust the app for our business.
April 1, 2026
March 30, 2026
Aditi was great and very patient onboarding my app. Superfans is easy to navigate and our customers love it. Thanks!
March 30, 2026
March 26, 2026
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