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We are very disappointed with this app. We use the live selling feature only once a week, and the monthly fee is almost $600. However, the live feature has had serious issues almost every 1–2 months. In February, we already experienced a live selling problem. After contacting support, we were told they would improve it as soon as possible. But only about one month later, another major issue happened again during our live sale. This time, all product names showed as unreadable garbled text, so customers could not understand what products we were selling. This directly affected our live sales, customer experience, and caused business losses. For an app charging such a high monthly fee, the core live selling function should be stable. Unfortunately, the reliability has been very disappointing, and these repeated problems have made it difficult for us to trust the app for our business. The review above was posted on April 29 and updated today, June 30. The live streaming function has failed to launch again, triggering an error message. It has been only two months, yet the monthly cost remains nearly $600. After contacting support, I was told I had to wait for staff to come on duty to resolve the issue, leaving the merchant to shoulder the losses caused by the inability to stream on schedule.

Very delayed response on support queries. Need to wait for days to get a reply. Unable to publish app under individual account and team is unable to explain why.

Beware of Hidden Costs – Expensive and Lacking Transparency Vajro offers a functional mobile app integration for Shopify, but their pricing structure lacks transparency. While they advertise a starting price of $100, the cost automatically jumps to $500 per month once you reach a certain number of orders—without clear upfront communication. Even if your sales drop below the threshold, they continue charging the higher fee. There are more cost-effective alternatives available that provide the same functionality without unexpected price hikes. I strongly advise exploring other options before committing to Vajro.

I spent months communicating with this team back in 2022. They promised great features if I subscribed to their premium tier and we would get custom made banners and sections on our product pages. So fast forward to 2024, after paying the fees for over 12 months, including full fees for over 8 months, no one implemented ANYTHING on our app, and we NEVER made a sale as customers found it too difficult to use as no information was in our product page. Every single time I contacted them, they would give me an account manager to tell me what they would do, but weeks after weeks, months after months, nothing every happened, and the app opening time was over 10 seconds long, customers do not have any interest in using our app. Then after I asked for a full refund for the past year, they scheduled a call with me promising not to charge us for the next 6-8 months while fixing everything for us. Then they did at least add some functional sections to our product pages, they changed our opening screen to what we don't want to keep. At the same time, never received a refund, and they continue to charge us. If the refund or fee waiver isn't done, then we may initiate a complaint process for a chargeback for all the fees we have paid.

Don't do it. At first, they were very responsive and helpful in getting the app launched. But over time they became less and less responsive. They control the app design so you can't update it yourself. I've requested updates to our app for two months, and they keep responding with "give us a little time to work on it". It's a trap thats hard to escape once they have your app live. Update: They've rebranded but its just as bad. They say 24 hour response time for queries and you wait weeks and hope someone responds.

I would be cautious with this app. We have another Shopify store we used it for - and I am in this account to leave a more accurate review. When you first set up, they present a review request prior to the work being done - so you think you are leaving a review toward the end, however you are not. The customer service upon the first meeting is outstanding. So naturally, you leave a 5-star review. Then, after the review is left all the problems arise. This account was first set up incorrectly with Apple. We have a boutique business, and they set it up as an Individual account. It still says my personal name on the app. Our business is an LLC with a DBA of our Boutique. They did not ask the appropriate questions during the set up to set it up correctly. On Android, we cannot verify our business since it is an LLC with one name but legally doing business as another name. All of our utility bills are under our LLC. Once again, it was submitted incorrectly. They basically came in, threw something together, requested a premature review, left us a bundle of problems, and took the $100 monthly fee. Shopify is steering clear because this is a third party app. They have reached out to offer a complimentary marketing person to help us with getting more business, but no one of any such person reached out. We are at a loss since the entire app was setup with Apple and Android incorrectly, and now we cannot use an app with our store.

They do as much as they can to elicit a 5 star review, and this is before they complete any task, that should be a red flag. They do more in the form of requesting and demanding a 5 star review than actually providing 5 star service. They do as little as possible to take a Shopify store and put it into a poorly designed and even worse supported app. That said, there is clearly a product platform that could be run properly, for reasons that escape me, it isn't.

Pay attention to compatible applications. Our store is based on ZAPIET, at the beginning the application was present on their partner site, overnight, they removed it. As a result, no more customers can order. for months we have been asking them to solve the problem, in the end they said to me: we do not have enough resources to solve your problem. We had been a customer for years, and in the end, we lost a lot of money from the lack of sales!!! Too bad, Vajro was excellent for a while... now nothing works!

I do not recommend this app. I have had nothing but problems with this app. I am always contacting support and they answer with "please be patient while we work on this issue" "I'm afraid, we cannot promise you a timeline on when this will be fixed" They never fix the issue and just keep telling you they are working on it. They have been working on an issue I have for a year and its still not fixed. Currently looking for a replacement because this has been nothing but disappointment.

UPDATED REVIEW: let me simplify my latest review in a few words: I ask for the service to be downgraded or cancelled, instead the use "reviewing for a possible discount" as an excuse to charge me in full for a plan i didnt want anymore, i can deal with poor customer service and tech issues, but when you start doing stuff like this, you definitely deserve one start rating, because when you start a business last thing you want to do is to deal with stuff like this. i had spoke in the past about how the "highlight" features that their service does not include and end up being other apps to you know only have to add but also pay for the premium so they can integrate properly, or their poor customer service, but once you start taking my money without my permission, that's just bad professional ethic. save yourself money and time and don't use this app, save money and pay someone to develop an app for you from your website, you will thank me for that advised.

I am updating my review. I am HIGHLY DISAPPOINTED with this app. Initially, all went very well and was very fast. My apps were ready in about a week. When I did testing on the IOS app, the OTP code for people to register wasn't working. I reported this on April 8th and was told it would be looked in to. Fast forward to the following week. I didn't hear anything from them so I asked for an update. I was told the team was working on it, it would be escalated...yada, yada, yada. I had to push back my Mother's Day launch and rearrange alot of other things that cost me money. On April 18th I was asked to give them until the 26th for everything to be working. I reached out on April 23rd about a separate issue and the agent told me the app was working. I asked if she was sure because I hadn't been contacted and it still wasn't working on my end. She then told me "Oh yes, we asked that you patiently give us until the 26th." So here it is, the 26th and I'm getting the same canned responses I've been getting. It just doesn't make sense that there has been NO CHANGE in it since April 8th. I even asked if they could just disable the OTP for the phone field so my customers could use their email address to register. Again, I got the same response..."Our team is working on your issue as a high priority and you'll be notified with an update." I really wanted to use this app, as it seems to have everything I need. But at this point, how much longer am I supposed to wait? It has really halted my business launch. I wish I could give it a negative star.

I downloaded this app and did the trial for 60 days, uninstalled and canceled my subscription after the trial period. Yet here I am almost a year later still getting charged $99. There's no number, email or customer service listed. Almost 1K they have been taking from me that an I'm not even using and a cancel subscription