Vajro ‑ Mobile App Builder

Dec. 12, 2021

Never used this app before and the help I finally got was very clear and simple to understand with step by step support. I now understand the full extent of this service and found out that this will help me in other aspects of building my brand for example the live selling feature!!

Dec. 10, 2021

We are Mischief Munchkins®, an online clothing store for kids based out of Bangalore, India. When we first started exploring our options to get an App (iOS and Android), the first option for us was to get it built from scratch since budget was not a constraint. Soon we learnt that there are other equally interesting options (like mobile app builders) which are quicker, easier and also cost effective. This realisation brought us to the Shopify App store in search of companies that can build native apps for us on iOS and Android platforms. As a part of our research, we went through all the alternatives, read all the reviews (good and bad), spoke to a few companies and then finally freezed on Vajro! Vajro, just like other mobile app builders, work on a set templates/theme to achieve goals of their clients. All mobile app builders, unlike custom built apps, have limited functionalities and as a client or a user of such services, its our responsibility to either know it before hand or to ask them in advance about the limitations and work-arounds! My first interaction was with Aswin (from sales team). I contacted him well before (months before) we were even ready with our website! He made sure that he was in touch with us till we were ready with our website and helped us to get started with Vajro with a marathon 2.5+ call! Thank you Aswin for that! We opted for power premium, their top of the line plan. It's recommended for businesses who are serious about their goals and clear with their plans. The next step was with the onboarding team. This step again began with a marathon call with Pranav who was very patient to hear all our queries and address them. This call was then followed up by a second onboarding call with Ranjan. Again, he was very clear in what could and couldn't be done with Vajro. This gave us much better clarity and helped us to set our expectations accordingly. Post this, we were then assisted by Elakkiya who helped us to put everything in place and ensured that our app goes live as early as possible. With her as well, we had a couple of detailed calls regarding our expectations and requirements. She appeared to be proactive and very well organised and helped us with most of our requirements. A special note of thanks to Marshall, their graphic designer who impressed us with his proactiveness in assessing a tricky situation and offering us a solution. This was not expected and it came as a pleasant surprise! Pros of using Vajro 1. Easy to set-up 2. Well informed, well coordinated and friendly support staff who are always available 24/7 via scheduled zoom calls and chat. But please ensure to stick to one person aligned to your region to ensure that communication is smooth, consistent and clear. Initially, unknowingly we approached mutliple people working across different regions with our requirements which kind of caused delays and frustations but was later on sorted out. 3. Appears to have a good pool of plugins/app integrations compared to their competitors 4. Nicely structured process flow. From Sales to Onboarding to Customer Success (guess only on their top tier plans) to Tech support 5. 60 days of free trial Cons 1. Because it's a theme/template based system/interface, one cannot expect everything as per your requirements. Any custom coding done on your website will not be supported by their softwares. All the active features on your website (achieved either by custom coding or via app/plugin) will not be translated to your app if that particular plugin is not supported by Vajro! So, please check before getting started and set your expectations accordingly to avoid any unnecessary frustrations and delays. For example, their software were not able to pull in our size charts, pin-code and cod checker, shipping and returns tab. If you are lucky, you do come across certain supported integrations/apps to solve some of these issues if not all. Hence, you may sometimes feel handicapped when you run out of options to achieve your goals. But please note that this is not just unique to Vajro but infact, common to all such website app builders! 2. Room for improvement in terms of adding additional features and plugins 3. Once you select a theme/template, apart from the con discussed in point 1, you also cannot 100% customise the theme/template according to your requirements. Again, not unique to Vajro! Pro Tips 1. Do your research. Know what you are getting into. With any such website app builders, you get some, you lose some! 2. Don't assume that everything will work in your favour. Discuss with the team in detail. 3. Be patient when a certain feature you desperately want is not available. Try figuring out a work around, if possible. It may not be the ideal way of doing things but its better than not having it at all! We are happy to rate them 5 star based on our interactions, goals achieved, and finally, the alternatives available. We are excited to see our app go live soon and are looking forward to interacting with the customer success and tech team (as and when needed)

Dec. 9, 2021

smooth and easy experience! they made the review of the app very easy and i was able to learn a lot in a short amount of time. thank you

Dec. 9, 2021

I cant wait to see how it will look, but support I have got was amazing and easy. Saved so much time. Thank you guys!

Dec. 8, 2021

The app looked great right from the start and the process of setting it up was easy. Customer support was amazing during the whole process.

Dec. 8, 2021

I just started using this app, but it's been great! Vajro has wonderful customer service, too! Very happy with my experience so far.

Dec. 6, 2021

The initial set up calls were great! I will continue to update as the process goes along! I am looking forward to seeing the app live!

Feb. 13, 2022

Very quick and easy method. Most impressive portion was the immediate zoom call as I would have been lost on my own. UPDATE: Beware during your onboarding process they have you set your button to the highest platform which is $399. I shared I didn't want that one but I was told that It was just to view all the features. Well guess what?! They charged me the $399!! Upset! So I contacted them and was told I couldn't get a refund, Then when I pressed for a refund of the $300 for the amount I did want of $99 I was told ok. She instructed me how to change my plan. Then when I changed it she offered me a credit. Upset again! Then someone comes in the chat and tells me that they were sorry I would have the refund in 24 hours. Well its now over a week later and they are telling me I will have it in 24-48 hours yet again. I've now shared I was updating my review and contacting me bank if I don't have my refund ASAP. This is very disappointing. I'm tempted to delete the entire account as this is NOT OK!

Dec. 4, 2021

The app has many amazing and helpful features which helps growing the business and gives the branding and trust feeling to my costumers. its also very simple to operate and design. and the best thing that Vajro team are very helpful and supportive all the way every time. Thanks to Mike who was very helpful during the process to creating my app.

Dec. 3, 2021

I would recommend 100% vajro. The client support was amazing and very useful and fast. The avaliability of both was incredible and they where 100% supportive of my needs.

Dec. 2, 2021

The communication was great .very helpful experience. GARY and PAVITHRA made a very easy way for me to initiate the app.THANK YOU GUYS.

Dec. 1, 2021

Very helpful guided through all the points and helped in getting setup now lets see if it benefits our business

Dec. 1, 2021

This app is worth the money, given all the available functions you will get. Not only that, the staffs are very friendly and responsive. We get the call from them just 10-20 minutes after we installed the app, wow! And they follow up closely, guide you step by step to set up the app, spend 2 hours with them in the call for jumpstart. Really appreciate that!

Nov. 29, 2021

Everyone involved went above and beyond getting my app set up. Love the simplicity of everything and the quality! I'm so excited to get everything set up and working!

Nov. 29, 2021

this was an awesome experience very easy, great communication, and very friendly staff members. I would highly recommend to other business owners. Thank You

Nov. 29, 2021

Pavithra has been very helpful, patient and detailed in her explanation. I'm so exited to get my app running.

Nov. 27, 2021

I love this app. Helps so much better setting up my store . Easy and fast way to make your store online

Nov. 27, 2021

The service was great and I would highly recommend it to others shoplify store owners. I really appreciate it there service for launching my store app.

Nov. 27, 2021

Awesome experience getting the mobile App up running in the quickest possible time. The next immediate thing you need when you go live with shopify website.

Nov. 26, 2021

Great experience when setting up a meeting, as well as the follow-up, very professional. The onboarding team is very friendly to work with.