VanChat AI Chatbot & Live Chat
AI Chatbot for Sales: AI chat, live chat & 24/7...
Rating
5.0
feedback
119
chart
#264
All reviews
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Sept. 24, 2025
UPDATED Review 9/24/25: They now have integrations with Shopify Inbox, custom live chat, or Gorgias. It looks like they are adding even more integrations to popular help desk solutions. So its an even better solution than when I first started using it last year. This app is constantly selling on autopilot and with the ability to hand off to live humans, its a game changer. I just love how It knows my store inside and out. It can sell on any page of my store with product recommendations. It is multilingual. Its really a complete solution. Try it out today.
March 7, 2025
I have tried many chat box apps and deleted them all as they were an embarrassment. The way they chatted with customers, giving false information and generally being useless. Not this one! It's amazing. Trained it on our website, our FAQs, all our articles and interactions on HubSpot over the past few years. It absorbed the lot. I tested it quite lot by trying to trick it into being a standard GPT, asking it to tell jokes, tried to trap it into giving false answers (and potentially dangerous answers - we sell supplements) and it didn't fall for any of it. Installed it, within an hour it had already sold a product to a customer who would have likely just left. We removed our human-operated chat box years ago, as it was just too time-consuming. Imagine all the sales we would have lost - we're not losing those sales anymore! : )
Oct. 16, 2024
J'ai compare tous les AI chatbots shopify, celui ci est le plus riche en terme de fonctionnalites. Il est le seul a cumuler ces fonctions, qui existent aussi ailleurs pour certaines, mais jamais toutes ensembles: - Behavioral actions (le robot peut apparaitre en fonction de la navigation des visiteurs et passer des messages dependant des actions des visiteurs. - base de connaissance qui peut etre etendue a n'importe quel secteur d'activite, ce qui rend le robot beaucoup plus "intelligent". - capacite d'etre entraine avec toutes sortes de fichiers, et aussi des URL! (le robot lit les pages web automatiquement). le robot semble un peu cher compare a certains autres, mais il vaut le coup, et apres discussions avec Vanchat nous avons trouve rapidement un terrain d 'entente! Sans pratiquement aucun training, le robot a absorbe presque instantanement la totalite de nos produits et de nos pages, et ses reponses ont tout de suite ete tres precises. Et il fait apparemment tres bien la difference entre les questions indiscretes (combien de ventes avez vous realisées le dernier mois?) et celles auxquelles il peut répondre. Il manque une interface administrateur pour interagir avec le robot directement via notre interface vendeur, pour lui donner des instructions generales, mais c'est en cours de developpement chez Vanchat. Idem pour la reconnaissance d'image, important dans notre secteur (sachant qu aucun robot shopify ne fournit cette fonction a ce jour) Et le management est super-responsive et tres a l'ecoute de nos besoins.
Oct. 13, 2024
Using the app on two separate sites, one with thousands of products and the other a small site, the app is perfect for both, the support is very high level, after trying 5-6 different tools, this is the only tool I felt I could trust.
Oct. 12, 2024
We recently integrated the VanChat bot into our website, and it has been a total game changer for our business. Its ability to make accurate, personalized recommendations is impressive and feels incredibly real and natural. We had experimented with other bots before, but they were still far from the performance of VanChat. When necessary, the handoff to our support team is smooth and seamless. VanChat has paid for itself and more—I highly recommend it to anyone looking to enhance their customer service and local sales rep experience!
Oct. 10, 2024
I recently added the VanChat chatbot to my Shopify store, and I am thrilled with the results. The AI's intelligence and responsiveness have greatly exceeded my expectations. It handles customer inquiries with ease, including more complex queries such as product comparisons, sizing, and order tracking. This has noticeably improved my customers' shopping experience and increased my sales. For any business looking to boost customer satisfaction and streamline operations, I highly recommend VanChat!
Oct. 7, 2024
We’ve been using VanChat, the text-based chatbot for Shopify, and it has completely transformed our customer experience. Not only do we love it, but our customers are engaging with it more than they did when we answered ourselves.
Dec. 29, 2024
The best AI bot for your Shopify store is undoubtedly a game changer in optimizing your online retail experience. It is not only easy to set up, making it accessible for users of all technical backgrounds, but it is also packed with a wide array of features designed to enhance customer engagement and streamline operations. Investing your resources in this innovative tool is money well spent; you won’t regret it, as it will significantly improve your store’s efficiency and ultimately lead to increased sales and customer satisfaction. Support is world-class and incredibly helpful. They are always ready to assist us, any day and at any time.
Sept. 29, 2024
After a week of using VanChat, I’m blown away. It helped close 18 orders, resulting in an ROI of 15,687.1%—truly impressive! Plus, it collected leads from over 200 potential customers, significantly boosting our database. The proactive sales features actively engage and convert visitors, and we've noticed a clear reduction in our support workload and fewer incoming emails. The dashboard is intuitive, making it easy to track user interactions and monitor their journey to purchase. VanChat is a true game-changer—a smart AI chatbot that drives sales and captures leads effectively. Highly recommended!
Sept. 29, 2024
I recently integrated the VanChat chatbot app into my Shopify store, and I couldn't be more satisfied with the results. The intelligence and responsiveness of the AI are truly impressive, providing seamless and natural interactions that cater perfectly to my needs. It has successfully answered to most of my customer inquiries, including complex questions about product comparisons, sizing, and order tracking. This has significantly enhanced the shopping experience for my customers and has increased my sales. I highly recommend VanChat for any business looking to improve customer satisfaction and streamline operations on their Shopify platform!
Sept. 25, 2024
VanChat has revolutionized customer service for Gather·采归, a fashion brand celebrating Asian culture. Its 24/7 multilingual support ensures we never miss an inquiry. Tailored product recommendations have boosted our sales, and automatic updates keep product information current. The customizable chat widgets fit our brand perfectly. The support team resolves issues quickly. We highly recommend VanChatAIChatBot for enhancing customer satisfaction and increasing revenue.
Sept. 24, 2024
Really good app for ai support!
Thanks so much, Runge! It's great to hear that VanChat has been a valuable addition to your store. We’re committed to providing the best support experience!
Sept. 12, 2024
As a store owner serving global customers, finding true multilingual support has been a challenge. Most tools offer only partial translations, but VanChat is the only solution that truly handles multiple languages, letting me engage customers from different countries without any hassle. Setting up VanChat was quick—under 5 minutes—and it’s been running smoothly ever since. It answers customer inquiries automatically and switches to human agents when needed. However, the handoff to human support could be smoother, and the VanChat team is already working on improvements. What sets VanChat apart is their outstanding customer support. They’re prompt, patient, and genuinely care about helping users, which makes all the difference. If you need real multilingual support for your store, VanChat is the way to go. P.S. Huge thanks to the VanChat team for their amazing support!
Thank you so much for your thoughtful review! We're thrilled to hear that VanChat has made a significant difference in helping you connect with your global customers through true multilingual support. Your kind words about our easy setup and customer service are greatly appreciated—we strive to provide the best experience possible. We also appreciate your feedback on the handoff to human support, and rest assured, we are working to enhance this transition for a smoother experience. Thank you again!
Sept. 10, 2024
Best Chatbot I've Ever Used! After trying many AI chatbots, this one stands out as the absolute best. Its intelligence and accuracy are unmatched, providing consistently helpful and insightful responses. The natural language processing is impressive, making conversations feel remarkably human-like. What truly sets this chatbot apart is the excellent support team. They're quick to respond and always helpful, ensuring a smooth user experience. This chatbot isn't just meeting expectations – it's exceeding them. It's a promising product that's continuously improving. For anyone seeking a top-tier chatbot solution, look no further. Highly recommended!
We truly appreciate your feedback, and it’s wonderful to hear you’re enjoying VanChat's capabilities! The "human-like" quality you mentioned is the result of not only powerful AI but also our targeted improvements for smoother, context-specific conversations in the e-commerce landscape. From nuanced product details to consistent order tracking flows, we've worked to address the challenges unique to online shopping.Thanks for your support—more exciting updates are on the way!
Sept. 6, 2024
I have tested all the Shopify chat bots and VanChat has stood up to the challenge. From the moment I clicked activate on site it had an understanding of my products. Also, I am even a cannabis/hemp site and the bot helped guide actual product knowledge beyond what the products themselves said. It is extremely useful even for search since it does understand color and details of the products. Also, the chat support has been responsive and helpful. I recommend this tool to all users looking for a reliable chatbot that understands the products on the site, site content and policies that doesn't show any hallucinations. I've tested it with all different ways to mess it up and at worst it tells me to reach out to customer support, but doesn't try to give information when it doesn't have the answer or the customer asks irrelevant questions. Give it a try, you've got a free trial that is enough time period to truly test it out. My site is just about to go fully live and think the proactive sales component will be very helpful, but just the cost of this alone compared to a real support agent is a win. Especially since most support agents aren't as much of an expert as this bot in my industry.
Thank you so much for your kind words and detailed feedback! We're thrilled that VanChat has met your expectations and proven to be a valuable asset for your store. Your insights have been invaluable to us, and we're grateful for your trust and support. We're glad to have been in close communication over the past month and will continue to improve based on your suggestions. Wishing you a successful store launch, and we look forward to continuing this journey together!
Aug. 19, 2024
By automating my customer support and sales with this AI tool, I was able to resolve many more clients inquires in real-time. Customers are happier and the conversion rate is higher. It also actively recommending additional products to the customers! Love it!
It's wonderful to hear how VanChat has improved your customer support and sales! We're glad to see it actively recommending products and making your customers happier.
July 17, 2024
The AI function of this app has helped us solve many problems of customers. I highly recommend it to everyone.
We're so glad to hear that VanChat's AI has made a difference for your business! Your recommendation truly encourages us to keep improving.
July 16, 2024
VanChat has completely transformed the way shoppers interact with online stores. It accurately answers inquiries and recommends products at the right moments. VanChat has reduced abandonment rates and increased our revenue. If you're looking for an AI customer service chatbot, VanChat is the best choice!
Thank you so much, iTopMax! Knowing that VanChat is helping reduce abandonment rates and drive revenue for your store means the world to us. Thank you for your kind words and for trusting us with your business
April 1, 2024
Vanchat ha transformado por completo la forma en que interactúo con mis clientes en Shopify. Su plataforma intuitiva y funciones de automatización inteligente hacen que responder consultas y cerrar ventas sea rápido y sencillo. Con Vanchat, no solo mejoro la experiencia del cliente, sino que también impulso el crecimiento de mi negocio en línea. ¡Altamente recomendado!