VanChat AI Chatbot & Live Chat

Jan. 9, 2025

This is a great app... I was initially amazed when I saw how quickly it learns about our products. The support is rapid and they have already done a few custom requests for me. The only thing it is lacking is direct integration with a live chat/handover to alive agent, if it had this, it would definitely be 5 stars!

Jan. 2, 2025

Just downloaded this app (2 weeks) and i am very happy with the results. Vanchat customerservice is very assistive in finetuning our customers experience. I definatelty recommend and will install on my other 4 stores once they have enough traffic. Well earned 5 stars!

Dec. 19, 2024

I’m really impressed with my experience using VanChat AI Chatbot & AI Smart Customer Service. The customer support is outstanding, providing quick follow-ups and efficient solutions. The technology behind this AI chat tool is among the best I’ve used, with fast, accurate, and seamless responses. I hope VanChat continues to improve and bring even better experiences in the future! Highly recommend it to others!

Dec. 24, 2024

Literally changed my store life. Guys, I swear, this Shopify app is a GAME CHANGER... basically, it’s a virtual assistant that answers customer questions and KNOWS EVERYTHING about your store and products. It’s essentially ChatGPT 4o responding to your customers, but using all the information you provide. You can set up Q&A and link the answers to specific products. For example, customers can ask to track their order in natural language, and the assistant understands it needs to give them the tracking link (pulled directly from Shopify). And if customers have issues after their purchase, they can write to your assistant in natural language via the website chat. The assistant sends them a form to fill out with their email, phone number, and the issue. IN SHORT: It handles 99% of customer issues, so you only have to deal with the 1% of cases, like shipment problems.

Dec. 1, 2024

We recently started using Vanchat, and so far, it has been a great success. The feature I appreciate the most is its smart ability to learn from the documents we upload and quickly update the chatbot. The app is also very user-friendly, and their support team has been excellent.

Nov. 27, 2024

Eccezionale!!! Ho risparmiato tantissimo tempo lasciando la mia Assistant a gestire le domande di routine!! Inoltre impara velocemente tutti i comandi impartiti D&R e li personalizza ottimizzandoli. Inoltre il bello è che ti inoltra le telefonate, messaggi, e-mail... Ne ho provate tante ma ad oggi per me è la migliore!

Oct. 19, 2024

I really love the vanchat app for shopify. It learns and knows my store inside and out. I feel like the answers to client questions are spot on. Its great for educating customers and giving them solid recommendations. I just cant wait to see how they grow. The only thing I wish it had was either its own live chat helpdesk to handoff to my employees or if it would integrate into something like Tawk.to, intercom or some kind of live chat helpdesk. I am confident they will add something like this in the future.

March 7, 2025

I have tried many chat box apps and deleted them all as they were an embarrassment. The way they chatted with customers, giving false information and generally being useless. Not this one! It's amazing. Trained it on our website, our FAQs, all our articles and interactions on HubSpot over the past few years. It absorbed the lot. I tested it quite lot by trying to trick it into being a standard GPT, asking it to tell jokes, tried to trap it into giving false answers (and potentially dangerous answers - we sell supplements) and it didn't fall for any of it. Installed it, within an hour it had already sold a product to a customer who would have likely just left. We removed our human-operated chat box years ago, as it was just too time-consuming. Imagine all the sales we would have lost - we're not losing those sales anymore! : )

Oct. 16, 2024

J'ai compare tous les AI chatbots shopify, celui ci est le plus riche en terme de fonctionnalites. Il est le seul a cumuler ces fonctions, qui existent aussi ailleurs pour certaines, mais jamais toutes ensembles: - Behavioral actions (le robot peut apparaitre en fonction de la navigation des visiteurs et passer des messages dependant des actions des visiteurs. - base de connaissance qui peut etre etendue a n'importe quel secteur d'activite, ce qui rend le robot beaucoup plus "intelligent". - capacite d'etre entraine avec toutes sortes de fichiers, et aussi des URL! (le robot lit les pages web automatiquement). le robot semble un peu cher compare a certains autres, mais il vaut le coup, et apres discussions avec Vanchat nous avons trouve rapidement un terrain d 'entente! Sans pratiquement aucun training, le robot a absorbe presque instantanement la totalite de nos produits et de nos pages, et ses reponses ont tout de suite ete tres precises. Et il fait apparemment tres bien la difference entre les questions indiscretes (combien de ventes avez vous realisées le dernier mois?) et celles auxquelles il peut répondre. Il manque une interface administrateur pour interagir avec le robot directement via notre interface vendeur, pour lui donner des instructions generales, mais c'est en cours de developpement chez Vanchat. Idem pour la reconnaissance d'image, important dans notre secteur (sachant qu aucun robot shopify ne fournit cette fonction a ce jour) Et le management est super-responsive et tres a l'ecoute de nos besoins.

Oct. 13, 2024

Using the app on two separate sites, one with thousands of products and the other a small site, the app is perfect for both, the support is very high level, after trying 5-6 different tools, this is the only tool I felt I could trust.

Oct. 12, 2024

We recently integrated the VanChat bot into our website, and it has been a total game changer for our business. Its ability to make accurate, personalized recommendations is impressive and feels incredibly real and natural. We had experimented with other bots before, but they were still far from the performance of VanChat. When necessary, the handoff to our support team is smooth and seamless. VanChat has paid for itself and more—I highly recommend it to anyone looking to enhance their customer service and local sales rep experience!

Oct. 10, 2024

I recently added the VanChat chatbot to my Shopify store, and I am thrilled with the results. The AI's intelligence and responsiveness have greatly exceeded my expectations. It handles customer inquiries with ease, including more complex queries such as product comparisons, sizing, and order tracking. This has noticeably improved my customers' shopping experience and increased my sales. For any business looking to boost customer satisfaction and streamline operations, I highly recommend VanChat!

Oct. 7, 2024

We’ve been using VanChat, the text-based chatbot for Shopify, and it has completely transformed our customer experience. Not only do we love it, but our customers are engaging with it more than they did when we answered ourselves.

Dec. 29, 2024

The best AI bot for your Shopify store is undoubtedly a game changer in optimizing your online retail experience. It is not only easy to set up, making it accessible for users of all technical backgrounds, but it is also packed with a wide array of features designed to enhance customer engagement and streamline operations. Investing your resources in this innovative tool is money well spent; you won’t regret it, as it will significantly improve your store’s efficiency and ultimately lead to increased sales and customer satisfaction. Support is world-class and incredibly helpful. They are always ready to assist us, any day and at any time.

Sept. 29, 2024

After a week of using VanChat, I’m blown away. It helped close 18 orders, resulting in an ROI of 15,687.1%—truly impressive! Plus, it collected leads from over 200 potential customers, significantly boosting our database. The proactive sales features actively engage and convert visitors, and we've noticed a clear reduction in our support workload and fewer incoming emails. The dashboard is intuitive, making it easy to track user interactions and monitor their journey to purchase. VanChat is a true game-changer—a smart AI chatbot that drives sales and captures leads effectively. Highly recommended!

Sept. 29, 2024

I recently integrated the VanChat chatbot app into my Shopify store, and I couldn't be more satisfied with the results. The intelligence and responsiveness of the AI are truly impressive, providing seamless and natural interactions that cater perfectly to my needs. It has successfully answered to most of my customer inquiries, including complex questions about product comparisons, sizing, and order tracking. This has significantly enhanced the shopping experience for my customers and has increased my sales. I highly recommend VanChat for any business looking to improve customer satisfaction and streamline operations on their Shopify platform!

Sept. 25, 2024

VanChat has revolutionized customer service for Gather·采归, a fashion brand celebrating Asian culture. Its 24/7 multilingual support ensures we never miss an inquiry. Tailored product recommendations have boosted our sales, and automatic updates keep product information current. The customizable chat widgets fit our brand perfectly. The support team resolves issues quickly. We highly recommend VanChatAIChatBot for enhancing customer satisfaction and increasing revenue.

Sept. 24, 2024

Really good app for ai support!

Sept. 12, 2024

As a store owner serving global customers, finding true multilingual support has been a challenge. Most tools offer only partial translations, but VanChat is the only solution that truly handles multiple languages, letting me engage customers from different countries without any hassle. Setting up VanChat was quick—under 5 minutes—and it’s been running smoothly ever since. It answers customer inquiries automatically and switches to human agents when needed. However, the handoff to human support could be smoother, and the VanChat team is already working on improvements. What sets VanChat apart is their outstanding customer support. They’re prompt, patient, and genuinely care about helping users, which makes all the difference. If you need real multilingual support for your store, VanChat is the way to go. P.S. Huge thanks to the VanChat team for their amazing support!

Sept. 10, 2024

Best Chatbot I've Ever Used! After trying many AI chatbots, this one stands out as the absolute best. Its intelligence and accuracy are unmatched, providing consistently helpful and insightful responses. The natural language processing is impressive, making conversations feel remarkably human-like. What truly sets this chatbot apart is the excellent support team. They're quick to respond and always helpful, ensuring a smooth user experience. This chatbot isn't just meeting expectations – it's exceeding them. It's a promising product that's continuously improving. For anyone seeking a top-tier chatbot solution, look no further. Highly recommended!