All reviews

Rating Breakdown

  • 5
    92% (428 ratings)
  • 4
    3% (12 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (3 ratings)
  • 1
    4% (18 ratings)
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5 / 5 Share

June 19, 2019

very good customer service ! great app works well and offers more possibilities than shopify for specific shipping rules very good customer service ! great app works well and offers more possibilities than shopify for specific shipping rules

Store

MMTUM

Using app

5 months

Total reviews

5

Average rating

4.8

5 / 5 Share

June 7, 2019

The only app we found that could cope with the intricate fulfilment rules we needed our store to have. Amazing support. Recommended without hesitation.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 6, 2019

Here at MoreThanClassy.com we give away a lot of merchandise to our wonderful clientele, so we decided to streamline the entire giveaway process and make it more user-friendly. After I installed the Advanced Shipping Rules Application, I was having trouble getting the Shipping Rates to stay with the products from my special Group, once other products were added to the Shopping Cart. I contacted Support and Brian Dillon responded right away! He went in and figured out what was wrong in just a few minutes. Then he did something inspiring and unusual, he went above and beyond your typical support response. Brian went into my Shipping Settings and made all the necessary changes to fix the problem and set it all up properly! NO JOKE! Brian took care of everything without even being asked. He took the time to do what most people don’t. He set things right. Now that’s what I call excellent customer service. After hearing from Brian, I tested the Shipping Rates and everything’s working perfectly! ;-) In addition, Brian realized I was on a more expensive Advanced Shipping Rules Plan that I didn’t need. After bringing it to my attention, he helped me switch to a lower priced Plan that was much cheaper and more suitable for my business. Are you kidding me, bro? This is the kind of thoughtful service every consumer should receive when they reach out for help. Don’t just do the bare minimum. Knock the ball out of the park! BRAVO! BRAVO! BRAVO! Thank you so much! If I could give Advanced Shipping Rules 10 Stars, I would! Keep up the great work!

Using app

3 months

Total reviews

8

Average rating

4.9

5 / 5 Share

June 3, 2019

This app works flawlessly! It's easy to set up and has all the options anyone would need. Had a problem and spoke with Brian who took care of the issue right away. Thank you so much!

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 30, 2019

The best customer service I've ever received for a Shopify app. The app itself is also a dream, no glitches with our theme, clean and understandable layout, and works perfectly for our online store. Recommended.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 21, 2019

Awesome customer service. Great customization for different shipping rates for all different needs. Definitely would recommend giving the app a shot.

Using app

Almost 4 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 21, 2019

Amazing support, fast and nice, and great app. Would definitely recommend it for all shipping rules needs.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 1, 2019

FIFTH & BLUE fifthandblue.com This App is an absolute lifesaver when it comes to creating different shipping rules per product per country etc. The team behind the app are super helpful and willing to go above and beyond to help solve problems. Thank you Jay & Team for your suport.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 26, 2019

Amazing app - helped solve important aspects of shipping customization. Brian was very patient, clear in instructions and help solve the issues for my case. Two big thumbs up - very happy with the experience!!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 25, 2019

This app is perfect for my needs. I upgraded my Shopify plan to get calculated shipping. I downloaded a different app and after 5 months of support help, I never received calculated shipping. I downloaded Advanced Shipping Rules one evening. I had it connected to my store, products groups set up, and guess what else? Calculated shipping rates for Pixels, Printify, and Gooten. I never had to contact customer support during the setup process. No coding, no template problems, it just worked. I am not a large store, but I have 400+ products and several thousand variants. I had ASR set up in one evening. After running a bunch of test purchases with domestic and international addresses and various products, I never stumbled upon an error in rates. I flipped the off switch on my original shipping app and switched on ASR. It is more expensive than the app I was using, but I could not be more pleased that my rates are calculating correctly.

Using app

6 days

Total reviews

4

Average rating

5.0

5 / 5 Share

April 22, 2019

When I created my "store" (awhile ago), the web designer I hired selected this app and set it up for me. It's been working great and I have no problems with it. I wanted to make a small change, but since I am not technical I had no idea how to do it so I reached out to customer service and they were extremely prompt in replying. They then, quickly and cheerfully, helped me make the adjustments I needed to in regards to my shipping. Thank you!!

Store

Madmade

Using app

Almost 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2019

Excellent customer service/support - when we needed support setting up the rules, Brian & team promptly reached out to us and patiently answered all our questions. Plus, the app is great and it works perfectly for what we need. The installation process was easy and intuitive.

Using app

9 months

Total reviews

4

Average rating

4.0

5 / 5 Share

April 10, 2019

This app has solved our very complex set of needs for our delivery & planting options in the cart! Brian and his team made the necessary updates and worked with me to get it just right. It's a game-changer for our business.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 9, 2019

I needed a solution to charging shipping per vendor and this app performed beautifully. Great support too helped me through. Very easy to use

Using app

5 days

Total reviews

4

Average rating

5.0

5 / 5 Share

April 4, 2019

The app is awesome, fully loaded with so many options that virtually you can do exactly what you want with your shipping fees. Most importantly, the support is stellar, and one of the fastest I have experienced so far with the many apps I have used in the Shopify ecosystem.

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 25, 2019

Great app - solves our shipping config issues. We're using it on 2 sites and it works perfectly. Great support as well - definitely worth the investment.

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

March 26, 2019

Awesome app!!! Highly recommend it

Using app

19 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 23, 2019

I recieved great customer service when I recently had a problem... I'm still trying to figure out how to use blender rates but would def rather overcharge people shipping that I refund later rather then to shortchange myself customers shipping charges.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 21, 2019

Just started using the app. So far, it seems to work perfectly for what we needed. The support team is extremely helpful as well!

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 4, 2020

UPDATE (15 Months of USE): The service and support keeps getting better and better. The consistent quality of service with the support team is found in fast Turn Around Times in answering questions and trouble shooting. We love this app. UPDATE (September 8, 2019): 6 Months in, everything is still excellent and the service is better than ever. We highly recommend this APP on the Customer Service alone; however, the APPs performance is awesome as well. Remember This: when you purchase any product you are also purchasing the service that comes with that product. The Customer Support for this app is unparalleled and exemplary. Thorough and detailed explanations are provided by phone or email and in the timely manner. The app is also awesome and very powerful. It actually makes planning out your shipping very educational and enjoyable.

Using app

Over 1 year

Total reviews

8

Average rating

3.5