All reviews

Rating Breakdown

  • 5
    93% (278 ratings)
  • 4
    3% (9 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (3 ratings)
  • 1
    2% (7 ratings)

Reviews with Text

  • 100% (298)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 10, 2020

This app helped me maintain my local delivery settings while offering blended rates for POD items. Shopify makes this especially tricky, but Molly at ASR helped me find the perfect work-around. Customer service response time was incredibly fast and very flexible in responding to my skill level. 5/5 Would recommend to a friend.

Using app

16 days

Total reviews

4

Average rating

3.8

5 / 5 Share

Oct. 20, 2020

I had some complicated requirements for my shipping rates and this app handles them perfectly! Brian walked me through the entire set up on the phone, amazing!! Highly recommend!!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2020

Excellent response time and customer service. Advance shipping got back to me very quickly and was very helpful.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 21, 2020

This is the second website I've installed this app on for a bunch of various shipping specifics (location, weight, carrier for different products, etc). It was working flawlessly... until the head of the company wanted to make everything free shipping for a week. Unfortunately, I decided the best way was to deactivate but not delete the app so I wouldn't lose all the customizations. This was probably not the best solution. BUT... MOLLY TO THE RESCUE!!!! She helped me put it all back and once again, smooth sailing. Best shipping app and customer service in the app store!!!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 9, 2020

Much easier to navigate and set up than some of the other apps out there. When I ran into issues, customer service was top notch! Even down to Molly scheduling a phone call so that we could talk through what was happening. Resolved my issues and replied to emails promptly. Definitely a great app and recommend to anyone with complicated shipping needs.

Using app

8 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 30, 2020

Absolutely simple interface that enables some neat-o trickery with your shipping rates. Our store uses a simple implementation of their tool but the possibilities are truly great. The devs are also quite responsive if you're ever if need of any help or guidance.

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 16, 2020

After testing other apps, I should have tried this one first. Handles our multiple online shipping options with the capability to edit. Best on the market!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 14, 2020

Thank you for the prompt and helpful follow-up. The app is truly helpful to automate the sales flow!

Using app

3 months

Total reviews

8

Average rating

4.4

Developer Reply

We got your message about the issue you were having, and sent a quick reply that we made a collaborator access request so we could login and take a look, and never got a reply from you. Please reply to the email thread ASAP. And include your phone number and a good time to call so we can troubleshoot this for you. The app did not have any downtime, so its like a set-up issue. Looking forward to your email. We see you may be in non-Western time zone. We can have someone call you this weekend, late night to help troubleshoot the issue.

5 / 5 Share

July 9, 2020

Tried at least 5 app on the shopify app store , all of them are missing something to complete the job this app is amazing everything you need for various shipping zone, rates and products!!! great rules condition and you can use your own carrier account rates, support is fast response and helped me do what i needed in short time(less then 24H), easy to use ... thanks Molly :-)

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 29, 2020

I own a bakery and offer some items in my shop that ship nationwide while others don't. I needed an app that would only allow people to purchase what was available in their area and this was just what I needed. The best part, however, has been the customer service. I'm not exactly technologically inclined :) and the customer service has been excellent in helping me do the initial set up, troubleshooting and ironing out the issues that first came up and being overall very pleasant to work with. They reply to emails almost immediately!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 29, 2020

This is an amazingly easy to use and important app to solve a very annoying problem of Shopify's! Molly is wonderful and so helpful.

Using app

5 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 23, 2020

These guys are amazing! Really. They gave great and quick support that hit the mark. I tried two other parcel and shipping apps and these guys have performed the best by far. I am a fan. Thanks a million!

Using app

About 9 hours

Total reviews

2

Average rating

4.5

5 / 5 Share

June 19, 2020

This app is amazing. We offer leveled flat rate shipping options to our customers that vary depending on products ordered. The initial set up was easy and any time I had a question or problem Brian or Molly responded quickly to help. They explained processes and if things were urgent went so far as to make fixes for us to speed the process along. LOVE this app and this company.

Using app

10 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 16, 2020

This app does absolutely anything you could want with shipping rates. I was about to give up on trying to get everything synced up with stores and domestic shipping, but after working with Molly, she easily helped me accomplish all our needs. Best customer support ever. If you need customized shipping, don't waste your time with other apps, this is all you need.

Using app

Over 1 year

Total reviews

8

Average rating

5.0

5 / 5 Share

June 12, 2020

I've used this App for two years now, and after receiving help for complex changes, I'd just like to say this is the only shipping App, of the many tried, that manages complexity logically, and with great support.

Using app

11 months

Total reviews

8

Average rating

3.8

5 / 5 Share

June 10, 2020

We use the app to optimize shipping rates for our customers. The customer support to help us get the most out of the app is responsive and helpful.

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

June 9, 2020

OMG! The solution to dimensional shipping and multiple package shortcomings of Shopify. I have been able to increase my shipping revenue dramatically and charge appropriately.

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 8, 2020

Wonderfully elegant way to solve the complexities of having several PoD suppliers while managing international shipping solutions. Great support staff!

Using app

11 months

Total reviews

6

Average rating

4.8

5 / 5 Share

May 14, 2020

The app is great and does exactly what I wanted it to do which is sell my product at a flat rate and have a different smaller rate for each additional item ordered. And the support was excellent!!! They did everything I asked, were super easy to work with, and followed up to make sure everything was good.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 2, 2020

I've been using this for a year and it is the most valuable app I have on Shopify. It is very powerful and unless your product line is simple with very limited shipping variability, this will help immensely. The "rules" capability is especially powerful. Support has also been excellent with fast response times and thorough answers.

Using app

About 1 year

Total reviews

2

Average rating

5.0