All reviews

Rating Breakdown

  • 5
    18% (10 ratings)
  • 4
    9% (5 ratings)
  • 3
    2% (1 ratings)
  • 2
    7% (4 ratings)
  • 1
    65% (37 ratings)
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5 / 5 Share

Dec. 1, 2021

The app is working correctly and is very useful, the application eases the dropshipping with VidaXL. The support team is responsive.

Using app

28 days

Total reviews

3

Average rating

5.0

1 / 5 Share

Oct. 10, 2021

I have attempted to contact Woosa the app developer multiple times and they have not responded. There is no user manual, Stock quantity does not sync.

Using app

8 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi Newstart Furniture, Sorry to hear that you couldn't reach our support desk. We're available via phone, email and live chat via our website: woosa.com/support/. Our opening hours are 08:30 to 17:00 CET time. Best regards, Team Woosa

1 / 5 Share

July 21, 2021

Waste of time , there is no way to start 30 days trial , once you register they will take you to VidaXL site and they are asking 30Euros to Join and Start Dropshipping . There is no need for this plugin , you can directly start dropshipping with VidaXL , Misleading!

Using app

About 1 month

Total reviews

5

Average rating

3.4

Developer Reply

Hi Shoplane, Sorry that you feel like we're misleading you. We - Woosa - are the developers of the plugin. VidaXL is basically a seperate company who provides the dropshipping solution. Therefore we both charge a subscription fee, since we both have done an effort to make a solution available. However, it seems this is not clear from the beginning. Therefore we'll adjust our introduction text. Thank you for the heads up! Best regards, Team Woosa

1 / 5 Share

July 19, 2021

DO NOT USE IT! Yesterday my ENTIRE product catalogue from VidaXL disappeared! 1000's of edited products, weeks and weeks of work wasted. I had ads running that were sending people to a product that had been deleted! Who pays for that wasted ad spend!? I had the same problem as the person who reviewed below too. 1000's of product prices changed to the B2B price. Zero useful instructions. I had to password protect the site, this, in turn, upset Google and I had my merchant account suspended.

Using app

About 2 months

Total reviews

9

Average rating

4.1

Developer Reply

Hi Kulani Home, This seems a very weird issue, which never happened before (only due to misconfiguration or use of our settings). For example unselecting a category, will result in products to be deleted within that category. We have replied to your support ticket, to discuss the matter. Best regards, Team Woosa

1 / 5 Share

July 16, 2021

Unfortunately does not work as hoped :-( the prices are overwritten with the B2B prices despite the settings - that's a disaster with 1,000 products! The price calculation settings are not logical and also not understandable. For me as a Shopify webshop provider, NO recommendation !! In the worst case, it causes enormous losses if you do not recognize quickly enough that the net prices are suddenly in the online shop.

Using app

26 days

Total reviews

2

Average rating

3.0

Developer Reply

Hi Dein, Sorry to hear that you're confused by our settings. Did you know we have a support desk, which is ready to help you on a daily basis? We will invest some more time in documentation for this app and explaining every setting in detail, based on your feedback. Please feel free to contact us via [email protected] or +31 (0)320 - 33 77 77. Best regards, Team Woosa

5 / 5 Share

July 15, 2021

This app is great , The app support are also very good and will solve any issue that you have. Vidaxl products are importing with prices and pictures etc all looks great just need sales now :-) Thank you

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Luscioushomes, Thank your for this positive review, we really appreciate! Good luck with realizing sales. If you need our help our assistance with something, you know where to find us. We're happy to help! Best regards, Team Woosa

1 / 5 Share

July 15, 2022

Boa tarde tenho está aplicação há quase um ano, de algumas semanas para cá que os produtos novos estão a entrar sem stock, já enviei vários emails com exemplos, ninguém resolve, hoje desinstalei a app e voltei a instalar, agora nem sequer consigo aceder às configurações porque a mesma nem se mexe, como querem fazer resolvem a questão ou desinstalo o app de vez?

Using app

About 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hello Storenanda, We are in contact with you since today. Unfortunately this 1-star review reaches us, before we could investigate what went wrong on your shop. Maybe you would reconsider this review after the issue is solved? We're working hard to solve it as soon as possible for you! Best regards, Team Woosa

1 / 5 Share

June 10, 2021

Cant log in to app and see products on free trial. I signed up on their site for account but cant find API key requested on shopify app to log in and see any products.

Using app

4 days

Total reviews

2

Average rating

3.0

Developer Reply

Hi French Valley, You can easily start your trial period via the app store of Shopify, since this is a Shopify app. Our website only offers WooCommerce plugins, which should be downloaded. You're talking about the API token of vidaXL. Therefor you should sign up for a vidaXL account via: dropshipping.vidaxl.com. Please feel free to contact us via [email protected], so that we can inform you how to do so. Best regards, Team Woosa

4 / 5 Share

June 7, 2021

Update: We have managed to fulfill orders manually, a great improvement from the app, everything seems to work now. the support service still a bit of challenge, tickets are created then will never get response. hoping they add automatic fulfillment soon then it will be awesome.

Using app

6 months

Total reviews

3

Average rating

3.3

Developer Reply

Hi 33Möbel Store, Thank you for your positive review, we appreciate! The automatic fulfillment is added a couple of days ago. Which means once you click the fulfill button within a vidaXL order, it will be automatically send to vidaXL for shipping. Let us know if you have any additional questions. We're happy to help you! Best regards, Team Woosa

1 / 5 Share

May 6, 2021

Hi, how do I communicate with your support team? Never got a response after clicking 'Get Support' button or I don't know where a response was sent. Thanks. Update: tried creating a ticket on your website linked on another review to get some info. Couldn't submit because I didn't provide Wordpress user/password. Don't have wordpress and really? you ask for user/password via online form...?

Using app

9 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi NPM Workshops, We can imagine this is very unclear to you. We will make sure that this will be changed as soon as possible. For now you can submit a ticket by choosing "Account/Billing". We're happy to help you! Best regards, Team Woosa

1 / 5 Share

April 23, 2021

I have spent incredible amount of time and also some money Guinea pig testing this beta app. It's a shame that we have to pay to be testing this clearly buggy and not working app as you can see from other reviews as well. The product import stops for no reason and it will create duplicate products if it is run again. Duplicate products with same SKU's also show different stock quantities so it would create a lot of problems if someone would rely on this app for selling. Also there is no documentation available.

Using app

22 days

Total reviews

1

Average rating

1.0

5 / 5 Share

June 14, 2021

It was a big learning curve and initially I left a negative review but I have now learned through my own mistakes how the app functions, I had some major downtime due to import errors I made but there doesn't seem to be any sort of user guide and you basically learn as you go, you will make mistakes and curse it but once you figure it all out it all seems relatively simple, now that I understand it, it is an invaluable tool for me. Further Update: The app continues to get better and the new fulfilment ability has saved a lot of extra work.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi EmeraldXL, Thanks for the edited review, this is good feedback for us! We're going to create better manuals and tutorial videos, so that the functionality of the app is clear before you start. Hopefully you will have lots of sales. You know where to find us if you have any further questions! Greetings, Team Woosa

1 / 5 Share

April 2, 2021

De app lijkt in eerste instantie goed te werken. Vervolgens blijkt de app allerlei fouten te hebben. / geen voorraad synch etc. Ruim 2 weken in contact met support, geen enkele hulp. Zeggen dat ze er elke keer op terug komen, vervolgens kom je van een koude kermis thuis. Ik kan de app dan ook zeker niet aanraden.

Using app

25 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi sport-24.nl, Dank voor jouw review. Er zat inderdaad een issue in de voorraad synchronisatie vlak na livegang. Deze is inmiddels opgelost. Mocht je toch nog issues hiermee ervaren, zouden wij graag een ticket ontvangen via woosa.com/support. Enkel op die manier kunnen wij het voor je oplossen. Het is erg druk op support in deze vreemde tijden, maar we doen ons uiterste best iedereen binnen 1 werkdag van een antwoord te voorzien. Groetjes, Team Woosa

5 / 5 Share

March 26, 2021

This application works very well and the import of products has a smooth process. In case of any problems you can contact support which is very helpful. I highly recommend this app!!!

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Sophisiticatedshop.sk, Thanks for this awesome review, we really appreciate! You know where to find us, if you have any further questions. Best regards, Team Woosa

1 / 5 Share

March 11, 2021

I can't even get the app started since the support doesn't answer and give me the API key - the first they sent did not work and the app did not work I had to download the app three times. Sad they can't get better software and support for this app.

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello Home of HappyDesign, Woosa is the developer of this app, which offers great support with a good response time via our website or the live chat, see: woosa.com/support. VidaXL is the dropshipping company where you need the API key from. Can you please escalate your request to Woosa? So that we can support you in getting the API key from vidaXL as soon as possible? Thanks in advance. Best regards, Team Woosa

2 / 5 Share

March 9, 2021

The import works sporadically, not always from time to time. We need something that really always works. You lose track of things when you have to check individual articles whether they are imported or not. It has already been discussed with support. I'll be happy to come back to it if it works properly. But at the moment I have to save the 30EUR. I did another test today and clicked the following: Clothing accessories Lapel buttons And he imports 2 products for me that I wanted to import 2 weeks ago: vidaXL speaker stand column design 2 pcs. tempered glass black vidaXL table microphone stand black steel Category loudspeakers not all imported and then pictures are missing. The support always writes back. But overhauled the APP that it works 100%.

Using app

29 days

Total reviews

10

Average rating

4.6

Developer Reply

Hi Elektroniktrade, Thank you for your review. We have seen that you have been in touch with our support. Unfortunately 1% of the VidaXL app users experience this issue. The good news is: we have a solution ready for it and will release it very soon. My colleagues will keep you updated about this. Sorry for the inconvenience, hope to welcome you back soon. Best regards, Team Woosa

2 / 5 Share

Feb. 26, 2021

I've tried multiple times to import products, but only 1 or 2 products are imported. I've tried with a lot of categories selected and waited an hour or so, but it doesn't seem to work very well...

Using app

About 3 hours

Total reviews

1

Average rating

2.0

Developer Reply

Hello, That's unfortunate! Have you tried to contact our Support Desk so that we can check what exactly goes wrong? You can submit a ticket via woosa.com/support or start a live chat. Best regards, Team Woosa