vidaXL Dropshipping
Import & sync products from vidaXL easily within your webshop
Rating
--
feedback
0
chart
#4,450
All reviews
Rating Breakdown
Review RSS Feed
Feb. 12, 2023
Awful customer service, i wanted to cancel my trial and it's taking forever. A simple thing like this takes sooo long. You can't make anything succesful with this company for sure. If i wanted to cancel my trial in the last days, waiting for their response would get me paying for this app. Nice strategy there, the hunger is big.
Hello Shopzy.ro, Thank you for your review. However, this seems a bit weird to blame us. You are aware that you have installed the App via Shopify and you can also remove the App from your Shopify backend? Once doing this no payment or trial period will continue. We cannot do this for you, it is simply how Shopify works :) Maybe consider starting another business? Good luck! Kind regards, Team Woosa
Dec. 20, 2022
Works well as of so far. I only have one thing that makes things complicated. Is it not possible to import products with taxes(VAT), because if not, then the sales price percentage won't be very useful.
Hi ShopHurtigt, Thank you for your positive review, we appreciate! We will note your feedback and try to find a solution for it. Have a great Sunday! Kind regards, Team Woosa
Dec. 18, 2022
Many problems with this app and over the last 5 months and every time they rerspond to the ticket once and then not again. They never solve the actual problem. This time they ignored 400 duplicates created and we actually loose money on the orders - last app bug made us loose $210 on one order. Support has not replied since we asked refund.
Hi team Julgiganten, Thank you for your review. Sorry to hear that you're experiencing trouble with our app and Support Desk. We have seen indeed, that your ticket was lost in many responses. We'll give it priority right away! P.S. We already noticed that there are no duplicates created in your shop, only duplicates existed (with the a similar product title) in the XML feed of vidaXL. Enjoy your day! Ciao, Team Woosa
Nov. 24, 2022
App geprobeerd en nog steeds aan het proberen. Een app zonder uitleg kan nooit hoger dan 3 sterren scoren uiteraard, alleen doe ik er nog een ster vanaf omdat de app je alle producten laat toevoegen, maar ze niet samenvoegt. Zo heb ik lekker 7 pagina's vol met 1 en hetzelfde bed in 3249873245892 verschillende formaten en kleuren. Elke andere dropship import app die ik heb gebruikt, sorteert bijvoorbeeld telefoonhoesjes automatisch in dezelfde link Ik kan op 1 afbeelding van een telefoonhoesje klikken en vanuit die link de juiste kleur en soort telefoon selecteren. VidaXL app zorgt er tot nu toe alleen voor dat ik dus zoals beschreven, 7 pagina's vol krijg met hetzelfde product in verschillende formaten. Heb de vraag doorgestuurd en hier nog geen reactie op. Mocht dit een instellingsfout van mijzelf zijn, pas ik direct de recensie aan. Tot nu toe lijkt het alleen handmatig te kunnen, maar dat haalt de magic van de app weg. Het moet met een klik klaar zijn en als ik nu 5500 producten alle varianten met de hand moet toewijzen aan elkaar, is de app dus overbodig. Ik hoop dat ik snel reactie krijg, voordat ik de nieuwe maand moet afrekenen. Zonder variant samenvoeg optie is de app redelijk nutteloos. Wordt vervolgd... Aantal sterren aangepast na antwoord ontwikkelaar: Helaas is er nog geen oplossing voor, maar dit probleem ligt bij VidaXL en niet bij Woosa. Mij beloofd dat zodra vidaxl met een oplossing komt, woosa het direct oppakt.
Nov. 9, 2022
Customer Service is useless. They responded to my first email, and when they requested something which I provided information on they have not responded in the last week. Before they respond in the comments (like they have done so in the other bad reviews) YES, i have emailed [email protected].
Hello Casaza Store, Thank you for your review. I can see where it went wrong. Your impatience on getting a reply is working against you. Instead of getting the ticket "to the top" again, every reply puts it back to the bottom. We reply based on oldest response and not on newest responses. Every 24 hours you should get at least one reply. We have you now on top of the list and will get back as soon as possible. Kind regards, Team Woosa
Nov. 7, 2022
Kann nur abraten. Wenn man es installiert, möchte die App API Zugangsdaten. Wo man die erstellt, steht dort nicht. Nach etwas suche (Fehler wenn man sich vorher einen Vida XL Account erstellt, immer falsche Verlinkung, hilft nur Inkognito Modus) erfährt man, dass es nochmal 30 Euro pro Monat kostet. Daher nicht mal ein kostenloser Test möglich. Habe die App daher deinstalliert.
Liebe Julery, Woosa hat diese vidaXL Dropshipping-App für Shopify entwickelt. VidaXL Dropshipping hat auch ein eigenes Geschäftsmodell und eigene Preise. Dafür können wir leider nichts. Wenn Sie es in Zukunft trotzdem versuchen möchten, können wir als Woosa während Ihrer Probezeit etwas bedeuten. Sie können uns gerne kontaktieren ;) Grüße, Team Woosa
Oct. 21, 2022
App half way works. Support doesnt respond well to the problems you have with the app nor do they try to fix it.
Hello, Thank you for your review! However, we're not familiar with your experience. Normally our support responds fast and well. Did you submit a ticket via [email protected]? If you didn't please do so, we can help you with fixing any issue. Kind regards, Team Woosa
Oct. 14, 2022
Stunden von Arbeit zum Produkttexte schreiben, Preisgestaltung, Foto Bearbeitung, und etc. gingen verloren, weil die App die Daten einfach überschreibt !!!!!! DAFÜR GIBT ES KEINE ENTSCHULDIGUNG, ICH HABE TAGE DARAN GESESSEN !!!! ICH BIN EXTREM SAUER !
Dear Cats-shop24, Even though it is a shame that all your work is lost, this has nothing to do with the functionality of our plugin. You can configure in our settings to NOT update content like description, title and so on. Probably you have misconfigured these settings? If you need any help with setting up our app, you can always reach out to our support desk via [email protected]. Hope to hear from you soon! Kind regards, Team Woosa
Oct. 9, 2022
EDIT: After a full week of using the app I must say it is definitely worth the money. Not only is it a great workaround for the 15mb csv file limit, it also lets you choose which categories you need. Imagine if you had to figure that out in a csv file without messing up the formatting. One small thing though: I hope you'll make the product upload go faster in the future :)
Hi Boondahl, Thank you for your edited review, we appreciate! The speed of upload will be improved in November 2022. So a little more patience is needed! You are free to contact us, normally we'll answer within hours via [email protected]. Kind regards, Team Woosa
Sept. 6, 2022
Due to delay in price update on an item, I lost money on an order. Tried to reach out to support, but never received a reply.
Hi Salamin, Thank you for your review. Support always replies within 4 hours (during business hours) to your ticket. Where did you submit a ticket? Please try again via [email protected]. Thanks in advance! Kind regards, Team Woosify
Aug. 11, 2022
Lodged a support request on Monday for a critical issue. Product images are being removed on live SKUs synced via this app. Friday no response. Not good enough, looking into other solutions.
Hi Bargain Avenue, Sorry to hear that you are not satisfied. VidaXL had an issue with the product images yesterday indeed. We load them from their CDN and therefore it didn't show in your store. However, they fixed the issue and it has nothing to do with the functionality of the app itself. Let us know if you have any more questions via [email protected]. We are happy to help! Kind regards, Team Woosify
Aug. 2, 2022
I think this app is good. After reading all the bad reviews; I was sceptical. However; if you take your time to understand the app; and use the customer support when needed; you will handle this app without problem in no time. The customer support is helpful. The support replies within the timeframe expected. I recommend that you make a instructional video similar to what you offer WooCommerce users. Also a manual. Maybe you allready have it; but I have not found it :) 5 stars.
Hi Domingo.no, Thank you for your 5-star review, we really appreciate! Also your feedback is very helpful, we'll improve our documentation and make sure we will record a similar video which we already have for WooCommerce. Good luck with your business, you know where to find us if you have any questions! Kind regards, Team Woosify
July 12, 2022
Their customer support is not the best. Started transferring products, on 24/6, after 24 hours, only a very small percentage were transferred. I am writing to their support if this is normal. I am told that the transfer will take 24-48 hours. After 14 days, only a small fraction is transferred and it is basically only sold out items, despite the fact that I have set it to not transfer sold out items. I contact their support and get a quick response. they want access to my store so they can fix the error. I accept their request immediately. After 2 days, I get an email from them that I have not complied with their request and if I do not respond within 2 days, they will interpret it as that the issue is resolved. I reply to them immediately that I have accepted their request 2 days ago and can see that no one is logged in from Woosify, despite having access. Now 3 days have passed since my last email to them and still have not heard anything and no one has logged in to access my store. I am writing this review in hopes of resolving this issue. and this does not happen to others who use Woosify in the future. It's expensive to pay for their subscription if you can not use it anyway.
Hi team GoodFella, Thank you for your review. Sorry to hear that you experience our service as not that good. Looking at our conversation, we don't agree the fact that our Support Desk is lacking. There only has been 1 email from your end received and you have received a reply on that within 2 hours, asking for access to your shop to investigate the issue. We have never received a reply on that, even after our system reminded you of that automatically after 2 days. Please send us a new email with your email address to [email protected]. So that we can actually solve the issue for you and be sure to keep communicating with us via email. Hope to have informed you well enough. Greetings, Team Woosify
May 23, 2022
Prima app bij het synchroniseren van meer dan 50.000 producten komen nou eenmaal bugs voor, echter tot nu toe tevreden over de synchronisatie. Verder is het misschien handig om nog een gedetailleerde handleiding toe te voegen
Hi Homesideshop, Dank voor je mooie review! Het is inderdaad een puzzel af en toe om 50.000 producten te importeren met de rate limits van Shopify. Gelukkig houden we van puzzelen en doen we ons best de processen elke dag verder te optimaliseren. Een review als deze helpt daarbij! Ciao, Team Woosify
April 12, 2022
Do not use this application, it is a waste of your nerves and time. Products are deleted after they are edited, all your work is wasted. Support does not respond to emails. By sending a Ticket, they ask you to access Wordpress, even though you write in it that you have a shop on Shopify. If you write directly to [email protected], they will not reply. I wrote 5 e-mails about the same subject, I hope she will kindly answer at least one ...
Hi DuoDecor.pl, Sorry to hear that you are experiencing issues with our vidaXL Dropshipping app. There are a couple of reasons why products are suddenly deleted: - VidaXL removed it from their catalog - The product is out of stock (depending on your app settings) - You have deselected a category, in that case all products within that category will be deleted. Our support is available 7 days a week. If you would like, we can even give you a phone call to sort things out? Kind regards, Team Woosa
March 1, 2022
Eigentlich 0 Sterne es gibt viel zu viele Probleme mit der App. Man erreicht keinen für Hilfestellungen, die Produkte verschwinden von heut auf morgen. Ich arbeite Stunden lang um die Optimierung der Produkte/Kategorien, aber auf einmal ist alles weg. 0 Sterne
Hello, Sorry to hear that you are experiencing problems with our app. Where did you try to reach us and solve any issues? We can't find a ticket in our ticket system. If you are still open to discuss a solution, you can do so here: woosa.com/support. Hopefully we'll talk soon! Best regards, Team Woosa
Feb. 13, 2022
Currently the app is worthless. Please do not install before the devs have fixed the bugs that are currently present. Hope it gets done quickly
Hi KiesGwn, Sorry, we have missed your 1-star review! Did you already submit a support ticket via our website? In that case we can investigate and solve the issue for you. Hopefully we'll talk soon! Best regards, Team Woosa
Jan. 9, 2022
De app werkt prima, ik kan me dan ook niet vinden in vele negatieve recensies. Ja de app is zeer eenvoudig opgezet, maar dat heeft dan ook zijn voordelen. Enkel 1 jammer punt, wij verzenden naar Belgie en Nederland, enkel kunnen we niet voor BE de orders automatisch synchroniseren, enkel voor Nederland. Mogelijk is daar een oplossing voor?
Hi WinKiki.nl, Dank voor je mooie review, wordt gewaardeerd! Klopt, op dit moment ondersteunen we een land per Shopify Store. Je zou deze optie kunnen toevoegen aan onze roadmap, op basis daarvan ontwikkelen we door. Zie hier de link naar de roadmap: https://roadmap.woosa.com/b/vidaxl-shopify/. Groetjes, Team Woosa
Dec. 15, 2021
Impossible de rentrer les accès API. Elle ne les reconnait pas ! j'ai pourtant vérifier mes codes, les ai même changé. L'application est donc inutile.
Hi ICAQUE, Did you sent us an email via support? You should request your API key via vidaXL in order for us to sent your dropshipping orders automatically to them. Please contact us via woosa.com/support/. Best regards, Team Woosa
Dec. 10, 2021
This app charges you without asking. You just need to add it and even if you do not open it ever, it still will take your $29. It is not worth it to comment more...
Hi Bragga Home Solutions, As you might know as a user of Shopify, an installed Shopify app will be automatically charged even if you have not opened it. If you want us to do not charge, then please cancel the installation of the app and request a refund via the Shopify Support agency. It is not very efficient to communicate via a review. We can assist you with anything via phone, live chat or email. Just contact us via woosa.com/support and we are happy to help! Best regards, Team Woosa