Rating

4.4

feedback

88

Reviews

chart

#472

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    7%
  • Less than a day
    17%
  • Less than a month
    40%
  • Less than a year
    26%
  • More than a year
    9%

Reviews Summary

The Shopify App has received a mix of positive and negative reviews from users. Positive aspects highlighted include excellent customer service, quick and helpful support, ease of use, and the app's ability to enhance website appearance with video backgrounds. Users appreciated the responsiveness and knowledge of the support team, particularly mentioning individuals like Carlos, Valentina, and Maren. The app was praised for its user-friendly interface, seamless functionality, and the ability to customize video backgrounds easily. On the other hand, negative reviews mentioned issues such as slow performance, glitches, and difficulties in using the app. Some users also expressed concerns about pricing and compatibility with other elements on their websites.

Highlights

Excellent customer service and quick support
User-friendly interface and ease of use
Enhancement of website appearance with video backgrounds
Performance issues and glitches
Concerns about pricing and compatibility

Rating Breakdown

  • 5
    83% (73 ratings)
  • 4
    6% (5 ratings)
  • 3
    3% (3 ratings)
  • 2
    2% (2 ratings)
  • 1
    6% (5 ratings)

Reviews with Text

  • 99% (87)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 26, 2025

I love it and its so amazing. work perfectly.

Using app

--

Total reviews

6

Average rating

5.0

2 / 5 Share

Aug. 8, 2025

Using app

About 13 hours

Total reviews

1

Average rating

2.0

Developer Reply

Hi ASAM Supply Team, Thank you for taking the time to leave a rating. We're sorry to hear that your experience hasn't met expectations. Please know that our support team is available 24/7 via both email and live chat—we’re always here to assist with any questions or issues you may have. We checked our records and, unfortunately, we haven’t received any support requests from your store. If there’s anything we can help with, we’d truly appreciate the opportunity to make things right. Looking forward to hearing from you.

5 / 5 Share

July 24, 2025

This is totally amazing service. I was struggling for days trying to figure out how to embed an app in my Shopify site and I found this app. I installed. It took seconds. I needed a little help and the online chat set me up with Carlos who is probably a genius. He solve the problem in less that. 5 minutes and then gave me instructions on how I can do this myself in the future. I would highly recommend this application and service! God Bless you Carlos!

Using app

33 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

July 5, 2025

Great product & fast support response

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 10, 2025

The app does exactly what i needed and they have the greatest customer service if you have an issue need help. Absolutely and 100% recommended! And thanks for the super-fast help!!

Using app

2 months

Total reviews

2

Average rating

5.0

All reviews

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