CBB • Video Background
Embed TikTok, YouTube and Vimeo videos right in your store.
Rating
4.3
feedback
205
chart
#288
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
5%
-
Less than a month
20%
-
Less than a year
52%
-
More than a year
18%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, many users praised the excellent customer service provided by the app's support team. They highlighted the quick responses, efficient problem-solving, and overall helpfulness of the customer service representatives. Users also appreciated the ease of use of the app, with some mentioning that it helped them enhance their website's appearance and functionality. Additionally, the ability to add videos seamlessly and the app's versatility were mentioned as strong points. However, on the negative side, some users experienced glitches, slow performance, and compatibility issues with their websites. Pricing was also a concern for some, with a few users mentioning that they found the app to be overpriced for its functionality. Despite these drawbacks, the majority of reviews were positive, emphasizing the app's effectiveness and the exceptional customer support provided.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 25, 2024
It is a complete WASTE OF TIME
Hello Technium Team, We are very sorry to hear that you are not happy with our app. One of our Support Team reached out to you just a few hours after you installed the app to check if you needed help with the configuration as we noticed that you have not completed configuring a video background. However, we have not heard back from you or received any email or request from your end advising of any issues you might be facing. If you were having issues with the app configuration, we are just a chat or an email away. As you may know, our Team is available 24/7 should you need any assistance and we can even configure the video background for you. We would love to discuss this further with the assurance that we do provide full assistance should you decide to use the app again. If you can provide us with the best time to call and the number to reach you, we can arrange a phone call or even a chat session, whichever you prefer. You can also respond to any of the emails we have sent you. We hope to hear from you soon! Warm Regards, Code Black Belt's Support Team
March 5, 2024
Maybe the app has its "need to improve" sections, but the customer service team is always happy to help, so nice and does the job pretty efficiently. Keep this going, guys!
Jan. 8, 2024
fantastic top-level support was given and the problems I had due to lack of knowledge were quickly and professionally resolved. Big thanks!
Dec. 1, 2023
Se ha quedado pillado y no va
Hello Mascotus Descanso, We are sorry to hear that you are not satisfied with our app. Our Team has been trying to reach out to you but we are still waiting for your response. We'd be happy to address any concerns you may have with our app either via email or over the phone. We can also help configure the app for you, hopefully you can give us a chance. Please feel free to reach back to us by responding to one of our emails or you can send another one to [email protected] Our Team is available 24/7 to assist you so don't hesitate to contact us anytime. Hoping to hear from you soon, thank you! Code Black Belt's Support Team
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