CBB Video Background
Embed TikTok, YouTube and Vimeo videos right in your store.
Rating
4.4
feedback
88
chart
#472
All reviews
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Nov. 14, 2023
App is overpriced but does the job. I would be more inclined to keep this app if it was issued at cheaper rate. 1-3.00 is reasonable.
Hello Top Heavy Entertainment Team, We are very sorry to hear that you are not satisfied with our pricing model. Our app fees are tightly adjusted, taking into consideration different factors such as app development, maintenance, infrastructure, support, and server resources. We have tried our best to maintain a delicate balance between these costs to make the app sustainable in the long run while still providing the best service possible. We will be happy to discuss this with you over a phone call or perhaps a private chat so we can provide you with more options. Our Customer Service Team has been trying to connect with you via email, so please feel free to respond or perhaps send us a new one at [email protected] and we will be happy to discuss this with you. We are available 24/7, feel free to reach back to us anytime. Warm Regards, Code Black Belt Support Team
July 2, 2021
I love the concept of the app. However, the functionality is reliable. it keeps freezing. Freezing increases as you add additional apps to site.
Thanks for your feedback, and sorry for any inconvenience this may cause you. Our support team has tested out the app in your store, and we haven't been able to replicate the behaviour you're mentioning. We also tried to reach out to you twice; the first time 30 minutes after your feedback was posted, and the second time yesterday, but we haven't heard from you. We'd love to take a deeper look as this is not the expected behaviour, and perhaps the situation is not related to the app itself. Please reply to our email so we can check it further. We will happy to help; we want you to be fully satisfied with the app and support. Kind regards, The Incubate Team
March 2, 2020
"SO BUGGY. I cannot replace an element or edit the preferences for my video. I cannot even chose the video I want as the background. Really brutal." Above is my original review. I am changing my review to 3 stars thanks to the great customer service and attempts to solve my problem. I am only rating 3 starts because I was still running into issues with loading other youtube videos on my site while using video backgrounds, the app seemed to cancel out my other videos so I could not use it.
Hello Josh, Thanks for trying our app. I can see that you contacted our support team and they configured the app for you and you were satisfied with the result, so we consider this request as solved now. Anyway, if you need any further assistance, just drop us an email at any time and we will quickly help you with the app configuration.