CBB • Video Background
Embed TikTok, YouTube and Vimeo videos right in your store.
Rating
4.3
feedback
205
chart
#355
All reviews
Rating Breakdown
Review RSS Feed
March 5, 2024
Maybe the app has its "need to improve" sections, but the customer service team is always happy to help, so nice and does the job pretty efficiently. Keep this going, guys!
Jan. 8, 2024
fantastic top-level support was given and the problems I had due to lack of knowledge were quickly and professionally resolved. Big thanks!
Oct. 21, 2023
Oct. 24, 2023
I am tech illiterate and have trouble turning on the PC let alone installing an app. But Carlos came to the rescue. Very kind patient persistent customer service. I recommend.
Good morning, First of all, thank you for trying our Video Background app. We have seen in our records that you had the app installed for 2 hours and during this time you did not contact us before or after writing this review. When we saw your review we tried to contact you by chat, phone, and email in order to try to help you setting up the app, but we haven't managed to reach you yet. Could you please check your email or contact us at [email protected] with your preferred contact method? Normally, the app is quite simple to configure, but sometimes, depending on the video you would like to configure, you might have doubts about the type of video which better suits your site. Just for you to know, we have 24/7 customer service support and we are more than happy to help you setting up the app if you decide to reinstall the app and give it a try! Regards, Code Black Belt Customer Support Team
Aug. 10, 2023
Thank you so much Lucille Campo your very quick prompt response! I totally recommend this app to everyone.
July 14, 2023
Easy to use. Great app. I setted up the video backgroud successfully and it work really well. Would recommend to others.
July 13, 2023
Super helpful support team. The customer service Maren gives us very professional help and she can diagnose the problem clearly. This was the only app I could find that actually did what I was looking for on our website. Much better than Shopify themes section. You don't need to worry about editing the codes and set up very easily.
June 30, 2023
Very good APP! I highly recommend this app to anyone looking for a seamless and user-friendly mobile application.
Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us. It's awesome to hear that you found our app useful and we hope it will have a positive impact on your business. Our support team is always happy to help 24/7. All the best, Customer Success Team I Shop Circle
June 27, 2023
A free, simple app that just works. amazing customer service as well as helped me with everything I needed at no extra cost! Definitely recommend!
Thank you for taking the time to leave us this amazing 5-star review! It's our pleasure to hear that you found our app very useful and that our amazing Support Team hit the mark for you. Always at your service 24/7! Have a lovely day, Customer Success Team | Shop Circle
June 9, 2023
Muito bom , perfeito adorei mt , é muito util e diferenciado .. Eu gosto muito de usar video na minha loja !
Thank you for leaving us a 5🌟 review! It is our pleasure to hear your valuable feedback and your kind words about our product. We are always here to help you 24/7 with anything you need. Have a lovely day and all the best with your business, Customer Success Team I Shop Circle
June 8, 2023
Great support and super helpful - any coding or formatting questions, they were quick and thorough with their feedback and explanations
We're happy to hear you've had an excellent experience with our support team. We know how important it is to always have someone to give us a hand when we need it. Thank you so much for recommending us! 🤩 All the best with your business, Customer Success Team I Shop Circle
May 31, 2023
Super helpful support team. This was the only app I could find that actually did what I was looking for on our website. Anytime I had questions, they answered asap!
Thank you for leaving us this amazing review and feedback. It's great to hear such kind comments about our app functionality and customer support team, it means a lot to us. So, thanks for trusting us 🎉 Have a lovely day, Customer Success Team I Shop Circle
May 24, 2023
Great app. Evan better service. I'm blown away. You don't need coding, it's simply amazing. I really recomend this app.
Thank you so much for the kind review. It's been a pleasure helping you with anything you need as we work hard to ensure our app and support team provides you with the best experience possible. Should you need any help, feel free to reach us back. We are here 24/7 at your service 😊 Have a lovely day, Customer Success Team I Shop Circle
May 12, 2023
Very responsive customer service from Valentina who got back to us with our implementation questions within minutes.
Thanks so much for the great review of the app and our support team! Glad to hear that valentina went the extra mile. Very much appreciated. Always at your service 24/7, All the best, Customer Success Team I Shop Circle
March 28, 2023
This is app is easy to use and more importantly the support team is exceedingly helpful, quick to respond knowledgeable. All around great app!
Thank you so much for leaving us a fantastic review. We are delighted to hear you are very satisfied with our app and support; and also, your kind words motivate us to keep giving our best. Should you need any help, feel free to reach us back 😊 All the best with your business, Customer Success Team I Shop Circle
Jan. 30, 2023
Easy to use and does the trick. Had an issue which has been fixed immediately by the support team within a day. Highly recommendable!
Thank you for the great review. We’re so glad to be a part of your store's success and also we're happy to support you in your growth. Always at your service 24/7 :) All the best, Customer Success Team I Shop Circle
Jan. 24, 2023
Fantastic app and superior and fast customer support. The app is easy to use, but sometimes you need a little tweaking for your template. The support team replies quickly and always comes through for me.
We are happy to know that our app fulfilled your expectations and this really motivates us to keep improving the app and support we provide. Any other requests you may have, do not hesitate to reach out. We will be happy to help. All the best, Customer Success Team I Shop Circle
Jan. 5, 2023
This is a great app. It worked better than expected. It's easy to add videos to literally any section, loop them, autoplay them, and it's seamless. I really can't be happier with this app. As a video producer, it gives me unlimited ability to use video in a Shopify store.
Thank you so much for leaving us this fantastic review, your kind words and we appreciate you finding our app so useful! Our support team is always happy to help you 24/7 with anything you may need All the best, Customer Success Team I Shop Circle
Dec. 30, 2022
I had a difficult coding request and thought to email the app developers for some general help. Valentina went above and beyond and coded my request herself!! It saved me hours of youtubing and researching online and she helped me with the request immediately and finished everything under 15 minutes. I would recommend this app to anyone and everybody! Great app and even better customer service!
We appreciate you taking the time to write this review! It's awesome to hear that you found our app very useful and that our amazing Valentina hit the mark for you. Please stay in touch and let us know how we can help you 😊 Have a lovely day, Customer Success Team | Shop Circle