CBB • Video Background
Embed TikTok, YouTube and Vimeo videos right in your store.
Rating
4.3
feedback
205
chart
#177
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
5%
-
Less than a month
20%
-
Less than a year
52%
-
More than a year
18%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, many users praised the excellent customer service provided by the app's support team. Customers highlighted the quick response times, professional assistance, and the team's willingness to go above and beyond to resolve issues. Additionally, users found the app easy to use and appreciated its functionality in adding videos to their online stores. The seamless integration and ability to customize video displays were also mentioned as strengths of the app. On the negative side, some users experienced glitches and slow performance with the app. Issues such as freezing, slow loading speeds, and occasional disappearing videos were reported. A few users also mentioned concerns about the app's pricing, suggesting that it could be more affordable. Despite these drawbacks, the majority of reviews emphasized the app's effectiveness in enhancing website aesthetics and the overall positive experience with the customer support team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 25, 2024
It is a complete WASTE OF TIME
Hello Technium Team, We are very sorry to hear that you are not happy with our app. One of our Support Team reached out to you just a few hours after you installed the app to check if you needed help with the configuration as we noticed that you have not completed configuring a video background. However, we have not heard back from you or received any email or request from your end advising of any issues you might be facing. If you were having issues with the app configuration, we are just a chat or an email away. As you may know, our Team is available 24/7 should you need any assistance and we can even configure the video background for you. We would love to discuss this further with the assurance that we do provide full assistance should you decide to use the app again. If you can provide us with the best time to call and the number to reach you, we can arrange a phone call or even a chat session, whichever you prefer. You can also respond to any of the emails we have sent you. We hope to hear from you soon! Warm Regards, Code Black Belt's Support Team
March 5, 2024
Maybe the app has its "need to improve" sections, but the customer service team is always happy to help, so nice and does the job pretty efficiently. Keep this going, guys!
Jan. 8, 2024
fantastic top-level support was given and the problems I had due to lack of knowledge were quickly and professionally resolved. Big thanks!
Dec. 1, 2023
Se ha quedado pillado y no va
Hello Mascotus Descanso, We are sorry to hear that you are not satisfied with our app. Our Team has been trying to reach out to you but we are still waiting for your response. We'd be happy to address any concerns you may have with our app either via email or over the phone. We can also help configure the app for you, hopefully you can give us a chance. Please feel free to reach back to us by responding to one of our emails or you can send another one to [email protected] Our Team is available 24/7 to assist you so don't hesitate to contact us anytime. Hoping to hear from you soon, thank you! Code Black Belt's Support Team
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