All reviews

Rating Breakdown

  • 5
    81% (166 ratings)
  • 4
    9% (19 ratings)
  • 3
    3% (6 ratings)
  • 2
    0% (1 ratings)
  • 1
    6% (13 ratings)
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4 / 5 Share

Aug. 31, 2022

Guter und schneller Kundensupport. Ich hatte ein Problem mit der richtigen Positionieren und Formatierung eines Videos. Es hat keine 24 Stunden gedauert, da habe ich eine Custom CSS vom Kundensupport erhalten. Danke!

Using app

3 months

Total reviews

1

Average rating

4.0

4 / 5 Share

July 10, 2022

Embed dynamic videos in your store in minutes From replacing static images to background video on your home page, Video Background enables you to choose any public Vimeo, YouTube, or other preselected video and embed it on any page in your shop in minutes.

Using app

1 day

Total reviews

3

Average rating

4.0

4 / 5 Share

Oct. 17, 2021

The app was a little quirky for me and I was having a difficult time getting the results I wanted so I opened a support ticket. I was expecting to hear back in 24 - 48 hours but I got a reply in minutes. They walked me thru the process and even were able to place it for me. I am new to shopify but I am definitely subscribing to this app because the customer service is other worldly. I have the app working now but the support team is super responsive and worth the price of admission.

Using app

11 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for your feedback. We are always striving to provide you with the best support experience, along with reliable and intuitive apps. If there's anything we can do to improve your experience, please let us know. 🙌 All the best, The Incubate Team

4 / 5 Share

Jan. 27, 2021

The app works well and does what it says. It is not immediately obvious how to set it up in some instances, but the support is excellent and they actually do it all for you quickly if you have a problem- and once you see exactly how they set it up, it is easy to do the same in other sections. The reason for not giving it 5 stars is that it only works with Youtube, and in order to block the Youtube logo and controls the video starts with the top and bottom blacked out for the first 1-2 seconds, in a gradient that you can modify or remove altogether- but then you have the Youtube logo and controls showing. The developers explained that the reason for using Youtube is that it is the only platform that streams the video; if you upload it to Shopify for example, users have to download the entire video before it starts playing, therefore slowing down the shop performance. However, I would prefer the option to upload to Shopify instead of using Youtube, as I can compress a video quite well and internet speeds are generally fast these days. Perhaps if the app auto-detected internet speed and showed images instead of video if the internet speed is slow it would be ideal, but probably too much to ask for!

Using app

30 days

Total reviews

6

Average rating

4.3

4 / 5 Share

Oct. 22, 2020

This video background app is easy to configure and does what we need. Thanks Code Black Belt. Would give the app 5 stars if the fast loading option didn't conflict with the Shopify theme video on the home page. EpiTraceSentinelSolutions.com

Using app

About 1 month

Total reviews

4

Average rating

4.8

4 / 5 Share

Oct. 5, 2020

Great experience! This is a great application that will surely boost your sales. I would highly recommend the application.

Using app

5 days

Total reviews

2

Average rating

4.0

4 / 5 Share

July 18, 2020

I posted gave the app one star, but I was immediately contacted and received direct support on configuring my background properly. It is now working pretty solid. The app for background could possibly use more tweaks to make it run smoother on all platforms, but for now I am satisfied with the service and support

Using app

Over 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

May 11, 2020

Very help app and has most of the features I need. The video created is responsive and works well on all screen sizes.

Using app

6 months

Total reviews

1

Average rating

4.0

4 / 5 Share

April 26, 2020

Awesome app, I wish it was a little cheaper per month. I also Wish you could isolate the video into one section as I have to change my nice white background to no background. This causes any issue with the video still being the left side drop-down menu.

Using app

11 months

Total reviews

1

Average rating

4.0

4 / 5 Share

March 17, 2020

Perfect, If you want to autoplay a video, but it would be better if it doesnt have the gradient at the start

Using app

7 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Nov. 1, 2019

Since I have updated my theme, it doesnt work anymore. I have contacted the service team, but without the reply I was looking for. I dont want to send the video I am about to upload, but would like to have a solution on using the app on my latest theme.

Using app

19 minutes

Total reviews

2

Average rating

4.5

4 / 5 Share

Oct. 22, 2019

Great and innovative product! Also good support but sadly there is no such feature for bulk editing. Our business drives around movies so it would be a tiresome hassle to add trailers for every movie 1 by 1.

Store

Amuzzi

Using app

5 months

Total reviews

11

Average rating

4.9

4 / 5 Share

Jan. 8, 2019

Very confusing, I have no clue how to use this app. First time user, so will update after I see end product

Using app

About 2 hours

Total reviews

6

Average rating

3.3

4 / 5 Share

Dec. 24, 2016

Super app je dirai d'avantage par la suite

Using app

About 1 month

Total reviews

25

Average rating

4.5

4 / 5 Share

Nov. 28, 2016

App works great, but I think $6/mo is more than it needs to be. All these Shopify apps seem to nickel and dime you to death.

Using app

Almost 4 years

Total reviews

1

Average rating

4.0

4 / 5 Share

Nov. 22, 2016

Sometimes can not see the video after saved all the changes.

Store

Pickie

Using app

5 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 18, 2016

Update: Mike responded to our review super quickly and offered a great solution to add a video under our product images that looks great. Brilliant customer service! Really easy to use app which makes it so easy to add videos to your homepage. Support has been fantastic and really responsive when needed. One extra thing we would love would be to add a video to the product images on product pages in Shopify without it covering all the photos. This would be an amazing bonus!

Using app

10 months

Total reviews

2

Average rating

4.5

4 / 5 Share

March 4, 2016

Great and very easy to set up . Had a few problems with a picture in the background, however that was sorted out within 24 hours by the supportteam. Looks great.

Store

Vitu

Using app

About 1 month

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 26, 2015

Nice app, How can i increase video loading time ?

Using app

About 1 year

Total reviews

1

Average rating

4.0