ViralSweep Giveaways Contests
Best Giveaway App for Shopify
Rating
4.4
feedback
139
chart
#1,680
All reviews
Review RSS Feed
Nov. 13, 2025
- Integrates very poorly with Shopify. - Web app is a bit glitchy when trying to edit/preview changes - Certain ViralSweep features that are advertised as being part of a plan are not actually full supported by Shopify and cannot be used. I read the (already extremely complicated) marketing documentation in advance to figure out what ViralSweep platform could/couldn't do. I then paid for a subscription, which I am fairly selective about and don't do often. My intention was to setup an enter to win campaign on my site with no purchase necessary. I spent several hours in ViralSweep designing and configuring this. I then went to install/embed it into my store, (a pretty basic thing that I would expect to be supported by an app like this that is in the Shopify app store). Unfortunately, my entry form/promo failed to show up in my theme despite a number of different approaches. I was told that promotions that don't require a purchase cannot be embedded into your theme. I have to say, this was a pretty disappointing experience. I'm generally wary about apps that are not "built for Shopify" and this is the exact reason. I would suggest contacting them to confirm your exact use case is supported before you subscribe. If not, just look somewhere else.
Hi there, Thank you for sharing your feedback. I’m sorry for the frustration this issue caused — that’s never the experience we want for you as a valued ViralSweep client. After reviewing the interaction with our support team, I can confirm that a ticket was created and the matter was promptly escalated to our developers. Our team was able to identify the root cause; however, during the investigation, we found that our access to your store had been revoked. This prevented us from completing the necessary troubleshooting to fully resolve the issue. Our technical team reached out to request renewed access so they could move forward with the fix. Please know that this is an issue we can resolve with the appropriate store access and development time, and we remain committed to ensuring everything functions smoothly for you moving forward. If you’d like us to revisit this or need further assistance, we’re here and ready to help. Just let us know how you’d like to proceed.
Oct. 30, 2025
They have a great supportive team behind, and will help you troubleshoot literally anything you are having trouble with! 5 stars! great software
Oct. 21, 2025
Incredible product support. Billie helped me with my promotion to ensure it was set up and working 100% prior to our launch date, the landing page, confirmation emails; post purchase actions she helped implement everything and when I had problems she was able to jump in and fix these promptly. We have used viralsweep for many of our giveaways and cannot recommend enough.
That is genuinely fantastic to hear! We're so proud of Billie and her ability to ensure every detail—the landing page, emails, and post-purchase actions—is perfect before you launch. It's a priority for us to jump in quickly and resolve any issues, so we're thrilled she could help you with such efficiency. Thank you for being a repeat customer and for your enthusiastic recommendation!
Oct. 15, 2025
Very good customer support, ran into some issues and they were awesome working us through them.
Sept. 24, 2025
ViralSweep has been an absolute game changer for us. The platform is powerful, easy to use, and makes running giveaways so easy. What really stood out though was the customer service! Billie went above and beyond. She was incredibly patient, thorough, and genuinely cared about helping us get everything set up perfectly. Every question was answered with clarity and kindness and nothing ever felt too much trouble. If you’re looking for a platform that not only delivers results but also has a support team that truly has your back, these guys are the best! Couldn’t recommend them more highly!
Sept. 17, 2025
ViralSweep is a great app and very easy to use. Setting up promotions is straightforward and it saves us a lot of time. What really stands out is their exceptional support. They respond quickly, are very helpful, and make sure everything runs smoothly. Highly recommended.
Aug. 5, 2025
Application works as expected. I recommend to upgrade at the minimum to business on VS. If you run into any issues, you can contact their fantastic support team and they will help you out immediately during the weekdays! Thank you Maria :)
July 9, 2025
customer service and overall experience was among the best ive ever experienced with any app. Highly recommend.
July 9, 2025
ViralSweep is hands-down the most effective app we’ve used for running sweepstakes and giveaways. The platform is intuitive, powerful, and incredibly well-designed. But what truly sets it apart is the customer support. They're responsive, knowledgeable, and genuinely committed to helping you succeed. One of the biggest advantages for us has been their ability to block and remove bot entries. It gave us peace of mind knowing that the results of our campaign were clean and credible. If you're serious about running a successful contest, this is the app to use.
Thank you so much for your amazing review! We're thrilled to hear that ViralSweep has been such a valuable tool for your campaigns. It means a lot to know you found the platform intuitive and effective — and we’re especially glad our bot filtering helped give you peace of mind. We truly appreciate your kind words about our support team, too. We're always here to help and committed to your success. Thanks again for trusting us with your promotions!
June 25, 2025
June 10, 2025
I have given too much. Guys don't fall for this app. Neither their customer support have any idea about the product and nor the app. Sometimes it works, and next time it stops working. And every time you reach to customer support they send you screenshot of their manuals as if we entrepreneurs are illiterate. I have taken Business plan and my god, last 1 week has been a hell for me. I have to explain customer support team like babies holding their hands and every time you reach out, they come with excuse of "We will get back to you tomorrow" and I have to follow up with them to know the update. Simple words "Disgusting." Reach out to me at [email protected] if any one needs proof of the chats how beautiful the support team is.
Hi there, I’m sorry to hear about your experience with the ViralSweep app and that you felt as though you did not receive a sufficient level of support from us. We take your feedback seriously and are continuously working to improve our service. I’ve reviewed your chat with our customer support team, and it appears the issue was escalated to our developers promptly. However, by the time they were able to investigate, the giveaway had already been deleted on your end, which unfortunately limited our ability to assist further. We completely understand your frustration and want to assure you that your concerns were taken seriously. The issue you encountered is something we can resolve, though it will require some development time. That said, we remain committed to providing the support you deserve and would be happy to assist if you decide to give ViralSweep another try. Please don’t hesitate to reach out — we’d love the opportunity to make things right.
May 28, 2025
Outstanding customer service. Has saved us hundreds of hours of time calculating entries and made us $X,XXX,XXX+! Can't say enough good things about this company and their software and staff!
Thank you for the incredible feedback! We're so glad to hear that ViralSweep has helped save you time and drive such impressive results. It’s always our goal to make running promotions as seamless and impactful as possible - and your success is exactly why we do what we do. We truly appreciate your kind words about our team and software. Thanks for being part of the ViralSweep community!
March 12, 2025
Easy process to import into Shopify. Their support is timely and very helpful! Highly recommended!
Feb. 7, 2025
The support team is hands down the best. They are very good at what they do
Jan. 27, 2025
Love this app and love their customer support. Have run dozens of contests and has helped me increase my list and engage my audience. Highly recommend. Super easy to use and their chat is so helpful
Dec. 18, 2024
ViralSweep has been great to work with for our first ever sweepstakes! Their customer service is very quick and helpful. We have been very happy with all of the capabilities this app has to offer and are excited to run more in the future!
Dec. 5, 2024
App is easy to use, easy to customize, and the customer service is EXCELLENT. It's just great to chat with a human (not a bot) and get real-time help.
Dec. 5, 2024
I have not yet made my first raffle live, but I had a large number of questions and needed help installing the widget to my website. Aldin kindly helped me. Great communication and overall customer service. I am looking forward to using Viral Sweep long term.
Nov. 18, 2024
We're currently running the ViralSweep App for upcoming Shopify sweepstake. The App works great, documentation is detailed, service is excellent so I'd highly recommend.
Thanks so much! Glad to hear it's going great for you.