Vitals: Reviews, Bundles, AI
Vitals: Boost Your Store's Conversions with 40+ Features
Rating
5.0
feedback
9,083
chart
#578
All reviews
Rating Breakdown
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Dec. 14, 2024
I used Vitals during Black Friday to manage promotions on my Shopify store, particularly for "Buy One, Get One" (BOGO) deals, and the experience was frustrating. Despite setting up my promotions correctly, the app caused significant pricing inconsistencies that confused my customers. Vitals was the only app I used for these promotions, so it’s evident the issue stemmed from how Vitals’ discount logic interacted with Shopify’s built-in system. This conflict created discrepancies, leaving customers unsure about final pricing and damaging their trust in my store. What made the situation worse was the support team’s response. They shared redundant screenshots from before the app was uninstalled, failing to address the core issue or provide a resolution. An app designed to simplify promotions should not cause more problems than it solves. I cannot recommend Vitals for managing discounts or promotions unless they address these flaws. If you value customer trust and smooth operations, consider alternatives.
Dec. 11, 2024
The app has created error in my footer and I can not contact the support. Expensive for nothing
Dec. 8, 2024
I can't see all these 5 stars. (1) Why on earth would any lead capture app give up the code to a fake email rather than deliver the code by email. That's the entire point of it. (2) If you use spin the wheel, all you have to do is click the page and it will go away. So, the decline statement is useless. Usage charges will break the bank. Every app promises conversions until you ask them about it. If every app produced those conversions we'd all have 100% conversion would we not? The sale timer is cool, but plenty of those out there. The star reviews are cool, but again, plenty of those. Usage charges & codes given for fake emails that clutter up your lists are the two biggest drawbacks.
Dec. 3, 2024
As a business owner, I rely on tools like Vitals to run my promotions smoothly, especially during peak sales events like Black Friday and Christmas. Unfortunately, this app works like the flip of a coin—it’s completely unreliable. During the biggest marketing event of the year, our Buy X, Get Y and bundle promotions failed miserably. Discounts were inconsistently applied, leaving us to manually adjust orders, which cost us over AT LEAST $15,000 in lost sales and additional staffing costs to fix the mess. Worse, their "support" was nonexistent when we needed it most. If you’re looking for an app to automate your promotions, don’t trust Vitals. You’ll lose money and spend more time fixing their errors than actually running your business. For entrepreneurs who can’t afford downtime or lost revenue, I strongly recommend looking elsewhere.
Thank you for your feedback! We understand how important this is for your business, especially with customized international pricing. While this can sometimes lead to complexities, we’re actively working on improvements to better support these scenarios. We’ve also sent you an email with additional details and are here to assist further if needed.
Nov. 1, 2024
schlechter Support, kein Live Chat!
Thank you for your feedback. We use modern technologies to provide the most efficient support. During peak times, live chat may automatically become unavailable so our support team can focus on current conversations. You can still reach out via email, as we normally respond within 30 minutes.
Oct. 28, 2024
die app funtioniert leider nicht bei mir, ich kann in mein. theme nichts nutzen. wenn ich deinstalliere und wieder installiere habe ich keine 20 tage kostenlose nutzung mehr
Oct. 7, 2024
Les bundles ne prennent pas en compte les personnalisations, je suis décue. C'était supposé etre une app tout en 1
Aug. 22, 2024
broken! app not working properly, it cannot be removed from the footer, so that adding it anywhere as a section is not possible (because it cannot be removed)
July 2, 2024
That who starting new store I don't recommend this app. price is too high for new stores . get other free apps that has same features
Hello there! Thank you for your feedback. One of the primary benefits of our Vitals app is that all 40+ of our apps work seamlessly without any conflicts, compared to multiple free apps. We also sent an email your way explaining this in detail, in addition to different recommendations from our team about our app.
May 15, 2024
Why you charging my account? I did only the free trial+ I have email from your support that you not gonna charge me and now i see that you want me to pay 30$ - I didnt used your App even not in the free Trial. Please fix it - you charge me for nothing. waiting for update thank you
Hello there! We'd like to set the correct expectations that Shopify handles billing and the charging process. But we're always open to looking into and addressing valid refund requests. We've also reached out to you via email regarding this one, together with the next steps.
April 17, 2024
Hier ist eine verbesserte und professionellere Formulierung Ihrer Aussage: Ich habe die App bereits vor einiger Zeit deinstalliert, und dennoch versucht sie weiterhin, Zahlungen und zusätzliche Abrechnungszyklen zu fordern.
Hi there! Although we don't have direct control over the billing process, which is managed entirely by Shopify, we're always open to looking into and addressing valid refund requests. We've also reached out to you via email regarding your concerns and the necessary follow-up actions.
April 11, 2024
the support is useless. anything happens, they just ask me to uninstall another app. even a free app can help me when rewrite the code and they just me to basically uninstall all other apps.... and their function is very limited. seems like you have a lot of app, but none get the job done. this is the 1st time i give a bad review....
Hi there! Thank you for your feedback. Our app has a variety of functions that can be utilized depending on a store's needs. Keep in mind that conflicts with other Shopify apps might happen, as each app has its own way of doing things. We sent you a detailed email to clarify this immensely.
Dec. 27, 2023
there is no amazon review
Hello there! Due to content protection guidelines and their conditions of use, our app does not support importing reviews from this service. We also sent you an email containing the full details about this condition and recommended alternative procedures.
Oct. 20, 2023
Fake! Die ziehen weiterhin Geld ab von meinem Bankkonto trotz Deinstallieren!! Finger weg.
Aug. 26, 2023
Need more design options? you wrote this in the application, therefore, I turned to you, but you offer me what I already saw in the application (( extra nothing was offered to solve my "problem"
(Note: Store is now inactive/closed) Hi there! This is clearly a misunderstanding. We currently have an email interaction where we've laid out different options for your consideration. It's been a pretty productive discussion so far and the app was properly working as expected on your store. Thank you for your ongoing engagement and collaboration.
Aug. 11, 2023
I rarely write reviews, but my experience with Vitals has compelled me to share my ordeal. To say I'm disappointed would be an understatement. I installed the Vitals app hoping to streamline my store's operations and enhance its features. Instead, I was met with a series of unfortunate events that have left me frustrated and regretful. Firstly, after integrating the app, my store started experiencing glitches. Product images wouldn't load, the checkout process became a maze for my customers, and the site's speed dropped dramatically. It was as if I had unknowingly invited a digital tornado into my store. But what truly added salt to the wound was their customer service. I reached out, hoping for a swift resolution, but was met with delayed responses and generic troubleshooting steps that seemed like they were pulled straight out of a beginner's manual. It was evident that their support team was either ill-equipped or simply indifferent to my plight. After multiple back-and-forths, not only was my issue unresolved, but I also felt like I was being blamed for the problems their app introduced. The final straw was when they stopped responding altogether, leaving me to fend for myself. I've since had to hire an external developer to fix the mess and restore my store to its former glory. The financial and time costs have been significant, not to mention the lost sales and frustrated customers. In summary, if you value your store's functionality and your peace of mind, I'd strongly advise looking elsewhere. The Vitals app might promise an "all-in-one" solution, but in my experience, it delivered an "all-in-none" outcome.
Aug. 3, 2023
Good app with some features if you are using builder like page fly and you contact they support they wont help you they will send you link where there is not even your case and than after you tell them that that didnt work they dont give a ...
(Note: Store is now inactive/closed) Hi there, We would like to clarify that due to the highly unique and custom code generated by these page builders, additional customizations are sometimes necessary for perfect integration. We've previously sent you detailed emails explaining this process. To ensure smooth operation, please consider these tailor-made adjustments.
March 5, 2023
Its a fraud, they're showing you design to purchase the app but those design don't exist. What they have is bulky and bold zero design
Hi there, This is clearly a misunderstanding. The layouts from our app page are available exactly as shown in the screenshots. The screenshot you sent us was actually of the Post-Purchase offer, which has a different layout simply because it doesn't need to show the original product anymore (since it's already purchased). We've also shared this feedback via email. Kind regards, The Vitals team
Feb. 2, 2023
The features I wanted to use ended up looking clunky on my site. Wasn't possible to edit the Recently Viewed products to match my other featured collections and the Free Gift with purchase both just looked clunky. I was of course fine with this as it was a free trial and uninstalled. However the one star is because I just discovered it left code in my theme.liquid that was continually trying to load another script which is my main gripe.
(Note: Store is now inactive/closed) Hello there! We would like to set the correct expectations that once the Vitals app is uninstalled, we can no longer remove any kind of code added to your theme files. But rest assured that this code will not run any scripts at your store as the app is already uninstalled. We also sent a detailed explanation about this in the emails that we sent your way. We can also ask permission from your store if you would like us to remove this leftover code immediately.