All reviews

Rating Breakdown

  • 5
    97% (2,484 ratings)
  • 4
    2% (42 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (13 ratings)

Reviews with Text

  • 85% (2,168)
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5 / 5 Share

Aug. 28, 2020

This is an awesome app! And support is absolutely amazing!! So quick. So prompt and can really resolve your concerns. They go into the depth and don't give up until resolved :)

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 27, 2020

I started dropshipping a few months ago and this is the app that every ecommerce must have. The functionalities are amazing and the technical support is very efficient.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 24, 2020

This app bundle is incredible, true, but the real magic comes from the exquisite customer service team and record time in which they give their all to help and assist. Highly recommended!

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 20, 2020

nice app! nice app! nice app! nice app! nice app! nice app! nice app! nice app! nice app! nice app! nice app!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 18, 2020

I have recently started my Shopify account to completely redo my current business. In the last month, I've had to get so many apps. So I have seen a vast variety of customer support within them all. But I'd have to say that Vitals customer support is probably the best (I'd say even better than Shopify's customer support). They make it super easy to contact them (their chat icon is on the bottom corner of every page of their app). It seems like nowadays companies are trying to avoid as much customer service as they can. They make it difficult to allow you to contact them and they may not even be giving you the answers that you need. This app is exact opposite. They get back to you very quickly and they are happy to do anything for you. I wanted something custom for one of their apps and they went onto my page and manually took it off for me within the same day. I've also searched around the app a lot and noticed the vast variety of options. I can see how this app would save you time and money in the long run. And on one additional note, they continue to improve their app despite already having an average of a 5 star rating. They listen to their customers and do their best to continue coming out with new features to provide the best service.

Using app

About 22 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 16, 2020

love this app. and customer service was so quick to help and response time is excellent . will definitely continue to use

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 16, 2020

Amazing customer support with detailed explanation for each question! A great app for small-size business!

Using app

About 10 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2025

If there is a standard for how an app should work and how support for that app works - these guys are the platinum+++ Costin is a legend, I've never had a support request looked at and resolved in 5 minutes! Could not recommend them highly enough the app is great, my page is now faster and better and so many things in the one place! Too easy! Looking forward to the new additions! Always great support from the Vitals team - thanks to John for sorting out some complex issues fast and efficiently!

Using app

Over 4 years

Total reviews

16

Average rating

4.4

5 / 5 Share

Aug. 9, 2020

great features. but what's even better is the polite, knowledgeable and efficient 24 customer service. 10/10

Using app

About 2 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Aug. 7, 2020

Best App Ever, they help you with everything. Better than my theme developers, The only app you will ever need ! This price is ridiculously cheap for what they-re offering.

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 6, 2020

We have been trialing this app. The support team have been great to help us with any questions we have. The different apps within this app are very simple and easy to use. So far so good.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 5, 2022

Amazing app! Customer service is incredibly fast and helpful and it is very clear that they are trying to improve constantly, they are working on new apps, they welcome feedback (and act on it!). The product bundles & volume discounts are so easy to use and are perfectly integrated with their review system.

Using app

Over 1 year

Total reviews

8

Average rating

4.9

5 / 5 Share

Aug. 4, 2020

Great App! It's exactly what I was looking for, what I had in my mind. For example the colorful wheel for discounts. This is simply fun and makes shopping an experience. It's the details that make the difference. And 'Vitals' is the perfect name for it!

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 1, 2020

Great support, quick response and action. They fixed a bug that wasn’t even related to their app for me because they noticed it when fixing another issue. I’ve found this handy to just have the one app for many functions.

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 30, 2020

Nice app, so many functions, and the support is so good. Solved all my questions! Thanks a loooooooot!

Using app

17 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 27, 2020

One of the main things I like about Vitals is no code required, all the apps are seamless. It has many useful apps for one affordable price. I contacted customer service to ask a query and the staff went above and beyond to assist me.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 24, 2020

I had some issues with the app at the beggining, but the support team was really helpful and now everything is working fine!

Store

CALEVI

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 22, 2020

I literally cannot rate it better than 5 stars. What can you say, this app has it all, you get of the price of $29 - apps that will cost you $200+, plus you'll save a ton of speed as it's only one app, plus the customer service is beyond amazing!!!!!

Using app

7 months

Total reviews

7

Average rating

4.6

5 / 5 Share

July 22, 2020

THIS APP IS BADASS! First, let me tell you that I am not one to install an app into my website unless I do heavy research first. Currently, our website sits around the top 25,000 websites for traffic in the United States. Okay, I emailed these guys for support just to see how quick they might be and BAM 20 minutes later a response. Holy cow! What! 20 minutes. Okay, time to install, boom, I'm in playing with this app and trying out new features for the next 10 hours. There are virtually no flaws in anything I tried although I did decide to do a cart page after the install which for mobile works much better even with the sticky add to cart. I digress, this app is the bomb, I emailed and bugged support with questions and best roll out options for certain features at least 5 times! These guys are the real deal, responses so good that it almost makes you cry how good their service is. In the end I'm using almost 50% of the apps available. ROCK SOLID! If you have a shopify website and don't get this app well then you missed out on the best app on the Shopify app store, there's no contest! Thanks guys for making my website even more Badass! PS... we are going to install this app on our other business website.

Using app

1 day

Total reviews

4

Average rating

5.0

5 / 5 Share

July 22, 2020

Support is excellent. They are very prompt in their responses, polite and helpful. I hope the app can make customisation easier so that I don't need to bother the support for every little thing.

Using app

5 days

Total reviews

2

Average rating

5.0