All reviews

Rating Breakdown

  • 5
    97% (2,484 ratings)
  • 4
    2% (42 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (13 ratings)

Reviews with Text

  • 85% (2,168)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 17, 2020

Amazing app, amazing support and amazing communication. I highly recommend this very powerful app..!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

July 16, 2020

This app does everything you need and the support is amazing! 5/5 points. Saves you money on other apps as well!

Using app

About 1 hour

Total reviews

5

Average rating

5.0

5 / 5 Share

July 15, 2020

This is by FAR the best Shopify app we ever used, excellent support and very good value for money. I would highly recommend using it.

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 14, 2020

One of the best apps that provide above and beyond services. Instead of getting multiple apps, Vitals will save your time and money.

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 9, 2020

Great customer service. Resolved the issue really quickly and provided lots of information. Really showed that they cared about helping us.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 7, 2020

I absolutely love this app! I had an issue when I was trying to input the product bundles HTML snippet code. My product reviews kept disappearing from my mobile website. After contacting the support team I had my problem solved in less than a few hours. Thank you Jed for all your help! I cannot wait to dive into all the other amazing features with app has to offer!

Using app

About 8 hours

Total reviews

4

Average rating

4.0

Developer Reply

Fantastic feedback to say the least! Thank you for sharing your thoughts and enthusiasm! We're always happy to help and make sure everything works!

5 / 5 Share

Oct. 5, 2021

Best app on shopify. Not that many people know about it. really fast replying customer service. Customer service feels like a part of my team and help fix anything when I update my theme. 30-35% of my sales are assisted by vitals. Must have app, pays for itself! Shoutout to Shiela A for being such an amazing help! This is the best app for shopify stores!

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Honest and enthusiastic feedback like this is always awesome to read! We're dedicated to offering excellent services, day and night, 24/7

5 / 5 Share

July 2, 2020

Such a great app to increase your customer experience and order values. Recommend this app. We have found that with this app we have more subscribers and our customers are purchasing more. So happy we gave this app a. try.

Store

Ultima

Using app

About 1 month

Total reviews

4

Average rating

4.5

5 / 5 Share

July 1, 2020

This app does SO MANY THINGS! Installing each feature was easy (and fun tbh). I'm so grateful to have one app do what we would have had almost a dozen app plugins trying to do. The support has been wonderful as well. Vladimir helped me through several questions and even helped me install a badge that wasn't in the vitals stock pile (sustainable packaging badge). I look forward to installing even more features and watching our sales go up up up!

Using app

5 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 4, 2021

We use this app to help with additional sales and capturing email to keep the customers engaged. We love it and the team is very accommodating to any changes we need and very quick to reply! Today John sorted an issue that we have very quickly. Thanks again.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

June 30, 2020

5 STARS ON EVERYTHING! CUSTOMER SERVICE, CLEAN AND NEAT DESIGN ON FEATURES, CODING DONE FOR YOU. THIS IS A MUST HAVE APP FOR WHEN YOU WANT TO TAKE YOUR BUSINESS SERIOUSLY. LOVE THIS APP! MY TRIAL IS ABOUT TO END BUT I WILL HAPPILY PAY FOR THIS. TOTALLY WORTH IT

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 30, 2020

Amazing app, their customer support is as fast as lightning and super helpful! Thanks for helping us!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 29, 2020

Amazing app. Very easy to use and if there's something that has to be given a little tweak, their customer support is as fast as lightning and super helpful!

Using app

2 months

Total reviews

2

Average rating

4.5

5 / 5 Share

June 24, 2020

Jed quickly responded to an issue regarding trust badges and solved it right away. Time and again these folks have come through with an incredible customer experience. Thank you!

Using app

29 days

Total reviews

8

Average rating

4.5

5 / 5 Share

June 21, 2020

I am speechless on the intricacies of this app, and their support. I'm decently technical and they impressed me substantially with their level of knowledge and know-how.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

June 21, 2020

I asked questions and got answers only a few seconds later. In addition, Costin was able to find a solution to all the questions. Everyone in the Vitals team should give Costin a high five for good customer service ;)

Using app

Over 1 year

Total reviews

13

Average rating

5.0

5 / 5 Share

Aug. 3, 2020

Is doing everything I'd hoped and more. The product bundling is very slick and it has replaced about 4 other apps, two of them paid ones. What is even better is the support team have been amazing when I've been unsure of things or run into a difficulty with how it's integrated with my theme. Even just to ask when I was unsure how their app would integrate with other things. They are also super open to suggestions of improvements and have already added some awesome new features since I started using it only a month ago. Would totally recommend to anybody.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 12, 2020

This app is really amazing...so many features in one app!! You can use as many or as few as you like, so there is great flexibility. Any question or issue I had was addressed immediately by a friendly and knowledgeable staff. They go out of their way to help with minor customization if needed too. Obviously, it's a bargain as well, having been able to eliminate several other apps from our store. Can't say enough good things about it!

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 12, 2020

Amazing customer service, fixed a bug I had on my site, great value for money, easy to use, loads of different apps all in one

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

June 11, 2020

Installed the app specifically for the Pre-orders functionality. It worked perfectly out of the gate, but after tweaking some code on an unrelated project, the pre-orders stopped working as intended. After reaching out to customer service they quickly solved the problem. This was on a TRIAL, not even the paid plan. The app doesn't seem to have slowed my site down at all either. Will definitely keep the app and become a paying customer.

Using app

2 days

Total reviews

2

Average rating

5.0