Vitals: Reviews, Bundles & 40+

Hi there — thank you for the feedback, and I'm sorry the billing caught you off guard. You're right that the cost didn't match what you were getting. Stores using Sticky Add to Cart on its own were hitting usage charges that made no sense for a single feature, and we've changed how it's metered — that's live now, and your bill should look very different going forward. For context: Vitals has held the same $29.99/month base price for six years, with all 40+ features included. Usage charges are meant to apply to stores processing real volume across the suite, not to a case like yours. Please write to [email protected] and ask for me — I'd like to sort out the charges you've already paid. Michael — Head of Support

Bonjour, et merci pour votre retour. Je suis vraiment désolé que ce prélèvement de 4,40 € vous ait surpris pendant votre essai gratuit - je comprends tout à fait que cela ait pu vous contrarier. Pour clarifier : il ne s'agissait pas d'un abonnement, mais de frais d'utilisation liés à une génération de vidéo par notre outil IA. Cela dit, nous aurions pu rendre cette information plus claire en amont, et nous allons y travailler. Nous vous avons d'ailleurs déjà écrit à plusieurs reprises par e-mail, avec les prochaines étapes pour régler cela pour vous. Notre porte reste grande ouverte : répondez-nous simplement, ou écrivez à [email protected] en demandant Michael, et je m'en occupe avec plaisir. Bien cordialement, Michael | Responsable du support

Hi there, Thank you for the feedback, and I'm sorry the charge caught you off guard after you'd already uninstalled. Shopify bills app subscriptions a cycle at a time, and yours had already been set for June before the uninstallation on the 9th, so it still went through on the 21st. That part runs on Shopify's side, but I completely understand how frustrating it is to be charged for something you'd already left. We've reached out a few times by email and other channels with the next steps to make this right for you. If you'd like, you can write to [email protected] and ask for me, and I'll take care of it personally. Michael | Head of Support

Hola, y gracias por tus comentarios. Lamento mucho que este cargo te haya sorprendido tras desinstalar la app durante tu prueba — entiendo perfectamente lo frustrante que resulta. En resumen: Shopify factura las suscripciones por ciclos completos, y el tuyo ya estaba programado antes de que desinstalaras, así que el cobro se generó de todas formas. Esa parte depende del sistema de Shopify, pero eso no lo hace menos molesto para ti. Y sobre el soporte: te hemos escrito varias veces; por correo e incluso por WhatsApp, con los siguientes pasos para solucionarlo, y seguimos atentos a tu respuesta. Cuando quieras, escríbenos a [email protected] y pregunta por Michael; me encargo personalmente. Saludos cordiales, Michael | Responsable de soporte