All reviews

Rating Breakdown

  • 5
    97% (2,487 ratings)
  • 4
    2% (42 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (13 ratings)

Reviews with Text

  • 85% (2,170)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 12, 2023

good app

Store

SaveLix

Using app

20 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 12, 2023

Great app, and great service. Thanks

Store

isabers

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 10, 2023

Great app and the best support!

Using app

20 days

Total reviews

9

Average rating

5.0

5 / 5 Share

Oct. 10, 2023

One of the the most important apps we have used!

Using app

2 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Oct. 10, 2023

Outstanding App and outstanding service from the guys at VITALS. Was helped by JED via live chat and he fixed my issue and introduced custom coding in a matter of seconds which has now made my site look AMAZING!

Store

KewbzUK

Using app

About 2 hours

Total reviews

17

Average rating

4.1

5 / 5 Share

Oct. 10, 2023

Store

Prodozy

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 9, 2023

Thank you so much Zeus and the team for all your support! I was having trouble with integrating Vitals when I upgraded my theme template, but the team were incredibly prompt in helping me resolve the issues. 10/10 service and look forward to continuing to use Vitals for many years to come!

Store

Monarch

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 6, 2023

This must be the unicorn among Shopify apps! Even though we have a custom theme the integration was seamless and customer service is super responsive and professional. I just had one of their support staff John Seth respond within 30 seconds in chat and help me with an adjustment for our site! The collection of Vitals apps offer great value and are very easy to use.

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 6, 2023

One of the standout features of using Vitals is the swiftness and efficiency of their support team. In today's digital landscape, ensuring a smooth user experience and reliable customer support are paramount. Vitals' support assisted me in record time when I encountered challenges or had questions. They provided answers and gave context and clarity, ensuring I fully understood the solution and could move forward confidently. The Vitals app truly stands out in a crowded marketplace with its remarkable features.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 29, 2023

Great App and awesome support team. Thank you so much.

Store

DIXXSON

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 29, 2023

Super helpful with customer experience, did everything I asked for in a timely manner!

Using app

3 days

Total reviews

8

Average rating

5.0

5 / 5 Share

March 18, 2025

My experience with Jed D. from Vitals was exceptional, thanks to its user-friendly interface, outstanding customer support, and extensive range of features that seamlessly integrated with my Shopify store!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 25, 2023

Amazing and quick customer support. Live chat reply within 10 seconds (not even kidding) and solved my problem shortly. Great job!

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 25, 2023

I like the fact that we have all apps in one. so much easier to manage. I had an issue with the Product Tabs app because I used another app before, but the support has been excellent. I'm still discovering all the options (so far I have "only" activated 5, but there are many more I want to activate).

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 23, 2023

LOVE IT - the apps included in Vitals add functions that truly are vital for a successful online shop. I have so far activated about half of the apps and will be activating a few more as time allows, and so far every one has worked perfectly without any need to contact Support. The absolutely most useful app for me was Visitor Replays - what an eye opener!! A few months after starting our store I was feeling pretty pleased with it, until...I installed Visitor Replays and came face-to-face with the reality of the average visitor's 8 second attention span :-O We had been getting a lot of traffic to our site, but not so many purchases. After one day of watching Visitor Replays, I saw the awful reality that of all those visitors, most were not getting past the first page. I could also see WHY. Which parts of the landing page woke interest, but lacked a CTA to capture that interest. I watched visitors take the time to scroll all the way down, and then just not know where to go from there and leave. I saw how all our carefully written product descriptions were doing absolutely no good, because we had not succeeded in providing new visitors with the right information and the right guidance to go further, during those crucial 8 seconds. No, that wasn't a fun experience - but SO worthwhile!! Using what I learned of Visitor Replays, I got to work getting that important information where it was lacking and adding visitor guidance where I saw them getting lost - and watched our number of page views and sales soar. I continue to watch latest site visits a few times a week, to continue improving. Vitals is a very reasonably priced set of apps that really took our store to the next level of visitor experience.

Using app

22 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 23, 2023

Best support I've ever seen.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 22, 2023

Too good experience till now!

Store

Qeepin

Using app

6 days

Total reviews

10

Average rating

4.6

5 / 5 Share

Sept. 19, 2023

Félicitations, nous avons eu un service impeccable

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2023

A wonderful app Great support Just great

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 17, 2023

Super useful features for my store. It helps you build trust with your customers, improve their experience on the website and increase the conversion rate. Plus, the customer care of Vitals reply to your questions or concerns in minutes and they don't leave you until you have resolved all of your problems. Absolutely recommended.

Store

Wearace

Using app

12 days

Total reviews

1

Average rating

5.0