All reviews

Rating Breakdown

  • 5
    97% (2,487 ratings)
  • 4
    2% (42 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (5 ratings)
  • 1
    1% (13 ratings)

Reviews with Text

  • 85% (2,170)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 15, 2022

John Seth S helped me with an issue today and his service was excellent. The issue was fixed very quickly. Five stars :-)

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 14, 2022

Very complete. The team is super helpful:-) I am using Vitals on 2 Stores at this moment and never had any problems.

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 11, 2022

Love the app, tons of amazing features, however what really sets it apart is the customer service. They are always quick to respond, and go above and beyond to help and make sure everything is installed correctly. Had an issue, an John Seth S. helped me out within 5 minutes!

Using app

About 1 month

Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 10, 2022

This is app complete my website I’m so many ways. The customer service is completely amazing. I love this app.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 8, 2022

Very fast customer support from John! He promptly resolved my issues and provided extra insights into improving my site.

Using app

About 17 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 8, 2022

Ottimo supporto, mi hanno fatto le modifiche che volevo in 24 ore. Include tutte le funzionalità di marketing.

Using app

About 12 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 8, 2022

Extrem helpful support, very fast. The problem was solved within a couple of hours, I'm very satisfied. Thank you very much.

Using app

7 days

Total reviews

11

Average rating

5.0

5 / 5 Share

Nov. 1, 2022

Super nice app that includes a wide variety of functions for the e-site! upselling, backorder, pop out, and more.. all in one app! also, customer service responds fast and is very friendly in sorting out and solving problems!! Highly recommended!

Using app

12 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 23, 2022

I use this app on more than 10 stores I have and cant recommend it highly enough. Not only are all the features incredible but whenever I've needed any help they have responded within 20 minutes, day or note. Best app on Shopify.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2022

10 stars! A lot of useful tools to help increase sales and conversion rates in one place. Cool to use. And the support team is awesome. Response in minutes and made all my customization happen!

Using app

9 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Oct. 19, 2022

I contacted the customer team of Vitals several times and they have been always fantastic. The team is full of problem solvers and customer-oriented folks that will get your back if you need help navigating through the app.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 18, 2022

This app is the 'real' All-in-One App for my shopify store. I saved a lot of money by discontinuing other apps. and Customer Support is great. John Seth is prompt and very helpful. Keep it up guys!

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 4, 2022

Support is superb! Some of them might need faster response. But Jed had it all sorted out in less than 3 minutes.

Using app

11 days

Total reviews

5

Average rating

4.8

5 / 5 Share

Oct. 3, 2022

the actual online assist is so prompt and helpful!! Thanks a lot! The app itself is handy and easy to set up

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 3, 2022

Great app which got all things you need for running a successful e-com business with a huge bonus - responsive and really helpful support! Thanks!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 2, 2022

John was a pleasure to work with. He took my problem and was able to solve it without any issues or much time involved. Thanks so much for making m day easier.

Using app

About 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 1, 2022

Awesome. Great all in one app and great customer support team. Thank you so much for your help. I recommend 100%.

Using app

About 2 hours

Total reviews

10

Average rating

5.0

5 / 5 Share

Sept. 29, 2022

Easy to use and if you get stuck, its easy to get a chat going with support to find the help that you need. I would definitely recommended this

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 28, 2022

I am using Vitals for my business and I must say this "Vitals has the best customer service ever". I have tried some apps and I choose Vitals for my business. They're always ready to help

Using app

About 7 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 27, 2022

So far, as of installing this app today, I am impressed with the CS. Almost EVERY other app CS has huge delays (like they are helping five others at the same time), and it feels robotic - not good. Here they seem attentive and effective, and offer good suggestions. So far great.

Using app

About 6 hours

Total reviews

1

Average rating

5.0