Volume Discounts — Dealeasy
Shopify Volume discount, Bundles, Free Shipping & Free Gifts
Rating
4.9
feedback
472
chart
#51
All reviews
Review RSS Feed
Nov. 30, 2025
Support is a bit slow. The app has good features, but I couldn’t find the analytics section. How can I track conversions through the app? I also sent other setup-related queries in the chat but didn’t receive a response. The app has great potential but the slow support makes it difficult to set things up quickly.
We responded to your email within 40 minutes of your initial message yesterday. Our live chat is available 20 hours a day, 6 days a week. Although live chat is unavailable on Sundays, our Zoom call and email support are available 24/7. We take pride in offering one of the most responsive support experiences among Shopify apps, which you can verify in our 5-star reviews. We are always available whenever you need us.
Nov. 26, 2025
I found this app, read all the reviews, and it sounded perfect for what I needed on my site. I installed it and went to the support chat to explain what I was trying to do. I was told it could be done, and a support person named Sah entered my shop to set it up. After a few moments, they asked me to wait and then showed me something that was not at all what I had requested. When I explained that it wasn’t correct, they told me that if I wanted it set up the way I asked, I would have to edit the theme myself — and then they left the chat. This is not good service. It’s unprofessional to leave someone hanging, especially after saying the setup was possible. If you can’t do the job, just be upfront and say so. I do not recommend this app. I am very disappointed.
We apologize for the inconvenience caused. When you reached out for support, there was an unexpected surge in support traffic, and our chat software also experienced issues, which affected our ability to assist you smoothly. We did not leave the chat— it ended at the point where we intended to create a ticket for our tech team, and you mentioned that you would look for another app. We are still more than willing to assist you, including directly over a Zoom call. Please reply to the email we sent, and we will schedule it. We hope to resolve this for you as soon as possible.
Nov. 5, 2025
The app made us huge loss. The app has many bugs. It does not show number of times discount used. The customer can literally rob your store. Becareful while using the app.
We’re sorry to hear about your experience and truly understand your concern. However, we couldn’t find any record of you reaching out to us via chat, email, or Zoom regarding this issue. With over 8,000 stores using our app and 400+ 5-star reviews, we assure you that it’s not possible for anyone to exploit a store through our app. The app also clearly displays the number of times each discount has been used. We’ve reached out to you via email. Please share more details about the issue so our team can review it and help clarify things for you.
June 17, 2025
Support call did not show up, not notice given.
We sincerely apologize for the inconvenience caused. As mentioned in our earlier email, the previous scheduled call ran longer than expected, and we were waiting for you on an alternate Zoom link. We’re still happy to connect at your convenience—just a message away. We hope to resolve this together soon.
June 25, 2024
No pude hacer visible la barra que muestra cuanto falta para ganar envío gratis a pesar de seguir todas las instrucciones y no es fácil tener soporte. Tampoco encontré ningún video tutorial disponible o información en general que me ayudara a resolver el problema.
Entendemos completamente la dificultad que ha enfrentado. Verificamos la configuración de la tienda y descubrimos que el problema se debía a un selector CSS incorrecto utilizado para el posicionamiento del widget. Le hemos enviado un correo electrónico con pasos detallados sobre cómo resolver este problema y mostrar el widget. No dude en comunicarse si necesita ayuda.
March 26, 2024
I hate this traps. I want to use the free version but i cant, i need to buy it..
We appreciate your feedback. However, the app is indeed free if the total monthly orders are less than 50 as depicted in our plan details. We have reached out to you by email, explaining this in detail. Looking forward to connecting with you.
Sept. 13, 2023
Terrible, messed up our cart page. Adjustments to cart items with the plus and minus button now duplicates the product inside the cart. They should be removed from the app store list for this. PLEASE FIX NOW!
Hi, we are 100% sure that this is a misunderstanding, as our app doesn't even operate within the cart. Aside from displaying the widget on the product page, our app doesn't perform any other functions in the online store. The discounts are native and are managed directly by the Shopify platform. We suspect that another app may be causing the problem, and you may have mistaken it for ours. Please give us a chance to troubleshoot this issue for you; we will send you an email with the details. Thank you, Abishek Cofounder, Dealeasy.